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Tales From The Front Desk: You'll Get No Sympathy From Me, Part 2

 

2 hotel carolanneFrom shippingmyworld, Tales From The Front Desk

Sally has earned some sympathy. She checks out tomorrow because she doesn't have the money to stay at our hotel any longer. Nobody will rent to her because she has the eviction on her renters history. Plus, she told another hotel employee that she had a roommate who not only stole some of her stuff, but also her identity.

I did call adult services the day after Sally checked in. They got back to me the day after and sent someone over to talk to her. While Sally does have some mental and physical disabilities, she displays enough cognition to be considered a fully functioning adult capable of living on her own. They gave her a bunch of reference materials for finding a new place to live, and did try to persuade her to bring Chance, the dog, to the Humane Society. Ultimately, they weren't able to do anything for her.

But speaking of the dog, Sally's story has changed. She claims she's been living with him for two years now, and that Chance is a trained seizure dog. Not that she had recently adopted him and that he's supposed to be a fully-fledged service dog.

But the fact remains that she is not capable of taking care of the dog. She's been asking people to come into her room and feed him, take him out, and clean up after him. Yes, that's right. We've discovered yesterday that she lets the dog shit and urinate on the floor, which is why she stopped asking us to take her dog out. We've had many people come to us with concerns and complaints about her that we started keeping a list and hoping that it might sway someone in adult services into helping Sally.

In an effort to try and save the room's carpet (which is honestly a lost cause now) we have been taking out Sally's dog out for her while she's not in the room. Sally is gone for most of the day. She has a kennel for Chance, but it's cheap plastic and Chance has chewed his way out of it several times. Sally works two days a week and she uses a local company that provides rides for people with disabilities when she needs to go to work. But she's not only going to work, but she's also going out for who knows what. I assume she's going to speak in person to different landlords and trying to sway them into ignore the eviction flag. She's out of her room for 12+ hours a day. Hence why we stepped in to do something with the dog.

Sally has also been attempting to bring her dog into breakfast with her, which is a disaster. And I discovered that our morning attendant decided it would be simpler for everyone if she just brought breakfast to Sally's room. I got upset that she's enabling Sally, but at the same time, since Sally keeps playing the "Therapy Dog" card and insisting Chance has to go everywhere with her, this is the only way to keep Chance from barking and jumping at everyone.

Freddy frustrationThe rest of the hotel staff now understands that I was not exaggerating about having twenty heart-attacks whenever Chance lunges at something. Because she still ties his leash to the back of her chair and loiters in the lobby until she can find someone to take the dog out.

The staff have all called myself and our GM countless times asking if there really isn't anything we can do. Because she's apparently broken down crying to all of them about her situation and trying to extend her reservation. She can't because 1) her card doesn't approve and 2) she violated our pet agreement by letting Chance defecate all over the room.

Like I said, we really, really do not know what she is doing or where she is going tomorrow. The agent I spoke to at Adult Services gave me some reference materials to use as a last resort, which are mostly homeless shelters. I've also been searching the web and calling around to see if there are any assisted living homes that might be able to take her in.

In the end, the one thing everyone keeps telling me - and I keep telling myself - is that we're a business and not a charity. We've done what we can to try and help, but it's ultimately up to Sally to sort her life out.

--shippingmyworld

 

Comments

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I wouldn't be sympathetic, and I wouldn't believe a single word the woman says. Everything single thing she's told you that you can verify has turned out to be a lie. There was no roommate. If there was, the roommate is behind the eviction because she has a dog that shits all over the place and she doesn't pay the rent. No one will rent to her because she has no money to pay the deposits.

You're lucky that she's only been there a week. Let her stay too long (30 days in California), and she establishes residency, and you have to go through a *much* more complicated (and expensive) eviction process. Once her week is up, I predict you'll have to have the cops physically remove her from the property, probably in handcuffs. Do *not* clean up the room in the meantime - she'll try to play the sympathy card with the cops. Let them see - and smell - the health hazard she has created, living in her own and the dog's filth. Let them see, first hand, the woman needs help, whether she will willingly accept it or not, for her own safety. They will also get the dog to a place that will take care of it (and likely train it to behave better, too).

Nubbinz

I have a coworker who is In a similar semi homeless situation and every resource I have given her is wrong or mean or full. I know people who work at those places and she's never shown up.
My other coworker keeps rescuing her giving her rides and buying her clothes. I keep telling her nothing will change until people tell her no.

SNAP offers a free phone and a limited cheap plan and she refuses to take it because she wants an iPhone. She wont even take the free one until she's saved up enough for the iPhone because she doesn't like the free one.

B

This woman is disturbed, possibly with a true mental condition (paranoia, schizophrenia???).

I know a person something like this who is VERY fortunate to have been able to remain in his parent's home after they died. Had he been entirely on his own he would have lost the house. A relative intervened. But the person is simply not able to live on his own and his relatives -- none of whom can really afford it -- are constantly having to come to bat for him.

His closest relatives (in blood and distance) has largely given up on him because they can't deal with the time and expense anymore. Whenever there's a problem now, the police get called. They then call in protective services and the person ends up in the hospital or nursing home -- till some "expert" decides, once again, that he's competent to live on his own. (He's not.)

This all started back in the 1970's when the left wing advocated for release of people from horrible institutions while the right wing jumped on the chance to reduce funding to such institutions. The thought was that community-based care was better (and I agree), BUT to be better it has to be funded, and the funds have never been there.

The "funny" part is that (in my state, at least) one can get himself institutionalized INSTANTLY if he merely suggests that he might suicide. Short of THAT extreme, he might not even be able to get food help.

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