Sally has earned some sympathy. She checks out tomorrow because she doesn't have the money to stay at our hotel any longer. Nobody will rent to her because she has the eviction on her renters history. Plus, she told another hotel employee that she had a roommate who not only stole some of her stuff, but also her identity.
I did call adult services the day after Sally checked in. They got back to me the day after and sent someone over to talk to her. While Sally does have some mental and physical disabilities, she displays enough cognition to be considered a fully functioning adult capable of living on her own. They gave her a bunch of reference materials for finding a new place to live, and did try to persuade her to bring Chance, the dog, to the Humane Society. Ultimately, they weren't able to do anything for her.
But speaking of the dog, Sally's story has changed. She claims she's been living with him for two years now, and that Chance is a trained seizure dog. Not that she had recently adopted him and that he's supposed to be a fully-fledged service dog.
But the fact remains that she is not capable of taking care of the dog. She's been asking people to come into her room and feed him, take him out, and clean up after him. Yes, that's right. We've discovered yesterday that she lets the dog shit and urinate on the floor, which is why she stopped asking us to take her dog out. We've had many people come to us with concerns and complaints about her that we started keeping a list and hoping that it might sway someone in adult services into helping Sally.
In an effort to try and save the room's carpet (which is honestly a lost cause now) we have been taking out Sally's dog out for her while she's not in the room. Sally is gone for most of the day. She has a kennel for Chance, but it's cheap plastic and Chance has chewed his way out of it several times. Sally works two days a week and she uses a local company that provides rides for people with disabilities when she needs to go to work. But she's not only going to work, but she's also going out for who knows what. I assume she's going to speak in person to different landlords and trying to sway them into ignore the eviction flag. She's out of her room for 12+ hours a day. Hence why we stepped in to do something with the dog.
Sally has also been attempting to bring her dog into breakfast with her, which is a disaster. And I discovered that our morning attendant decided it would be simpler for everyone if she just brought breakfast to Sally's room. I got upset that she's enabling Sally, but at the same time, since Sally keeps playing the "Therapy Dog" card and insisting Chance has to go everywhere with her, this is the only way to keep Chance from barking and jumping at everyone.
The rest of the hotel staff now understands that I was not exaggerating about having twenty heart-attacks whenever Chance lunges at something. Because she still ties his leash to the back of her chair and loiters in the lobby until she can find someone to take the dog out.
The staff have all called myself and our GM countless times asking if there really isn't anything we can do. Because she's apparently broken down crying to all of them about her situation and trying to extend her reservation. She can't because 1) her card doesn't approve and 2) she violated our pet agreement by letting Chance defecate all over the room.
Like I said, we really, really do not know what she is doing or where she is going tomorrow. The agent I spoke to at Adult Services gave me some reference materials to use as a last resort, which are mostly homeless shelters. I've also been searching the web and calling around to see if there are any assisted living homes that might be able to take her in.
In the end, the one thing everyone keeps telling me - and I keep telling myself - is that we're a business and not a charity. We've done what we can to try and help, but it's ultimately up to Sally to sort her life out.