I work at an American retail store, famously known for its "hassle free/no receipt, no problem" returns.
I usually work at the registers on the far side of the store, but was unexpectedlyoved to the customer service registers due to a malfunction with my printer. I was thrown into a system I didn't entirely understand with a line I wasn't accustomed to.
Eventually I was doing a return for an older woman and her mother. While printing out the receipt, the woman suddenly asked me what my name was.
I wrote it on the receipt, and she leaned forward and said.
"This really is a thankless job and I'd just like you to know that we appreciate you and everything you do."
It really brightened up my day :)
I wanted to share a little nice something.