From Santacabasa, TalesFromTechSupport
I used to work IT in a retailer. Best story by far was when a lady tried to return a laptop because "it didn't turn on".
Me: Hi, how can we help you?
Lady: I bought this yesterday and it doesn't turn on. I just want to return it.
Me: Okay ma'am let me check it out. Do you have the charger for it?
Lady: I don't know what you mean, how would I even charge it.
Me: *asks lady to see the box.* (She brought back everything to return the laptop)
The charger was untouched in the little side compartment of the box. I asked her if I could plug it in, and when i did the Dell logo popped up immediately.
Me: Sometimes computers do not come pre-charged and you have to plug them in to power the battery.
Lady: Well, Your sales people should really tell people that they need to plug in the computers before they can use them.
She took all of her things in a pout and left.
I always thought chargers were a common knowledge (especially someone who looked relatively young)?