Background, I went to a big chain grocery store for some diapers that I forgot to get earlier that day, and I was kinda in a rush since I needed to pick up my child from the sitters. I only had the big box of diapers so I went through the self checkout lane and I made sure to grab the receipt. I even spoke to the customer service manager that’s always around and adores my child, we had a little chat and I headed for the exit. When I walked out the exit I saw an employee but didn’t think anything about it and went for the trash can on the far side of her to throw away my receipt. As soon as I threw it away, this was the conversation. I will be “me” and she will be inexperienced employee “IE” for short.
IE “ ma’am I need to see your receipt” (snatched my box of diapers out of my hand)
Me “ ma’am you just saw me throw it in the trash”
IE “I wasn’t paying attention, I need to see your receipt or I’m going to take these back.” (Rolling her eyes while expressing attitude)
ME (getting aggravated I grabbed the receipt from the trash, which was not even 2 feet from her) “ Here.”
IE (takes 3 minutes to examine the one item receipt) Okay I just need to match up the numbers on your receipt to your card number”
ME “ I’m sorry what? No, I just threw it in the trash, you made me dig it back out and it clearly has the product I purchased on there”
IE “ Well I believe you are trying to steal these so I need to see you’re card now” (in an ugly tone)
Now I was a front end manager for a huge toy store for 3 years so I know customer service and I know you can’t treat a customer like this, especially outside the exit door. Not even inside the store. I was extremely aggravated and was not getting my wallet out in the high traffic area to prove that was my receipt. I also happened to know the customer service manager at this location so I put on my manger face.
ME “excuse me? No I don’t have to prove that to you, I don’t have to prove anything to you. Your cameras will do that for me, the manager even spoke to me after I checked out. (I took the box out of her hands) I suggest you go talk to him and get a lesson on how to communicate with customers, because with the way you spoke to me you won’t last long here. You can’t accuse a customer of anything even if they have done something, you have to prove it first. And since I’m an honest customer you can’t prove it because I paid for it! Have a nice day ma’am!”
I walked away feeling kinda shitty but kinda happy about it, I hate that store, but it’s the only grocery store in our area.