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Bad Customer Service: The Sign Doesn't Say That

 

4 JasonFrom graciebels, TalesFromTheCustomer

I felt like an afternoon pick me up, and the nearest place to my work is one of those gas stations that sells all kinds of coffee; lattes, frozen, iced, etc. All the prices are posted on large signs over each of the "stations."

I make myself an iced coffee, and bring it to the front.

The guy at the register rings it up and says, "$1.56."

I tell him, "No, a medium iced coffee is 99 cents."

He gets all snarky and tells me, "No, it's a little more expensive than that."

I tell him that the sign says 99 cents, and he again snarkily tells me it doesn't.

The signs are huge, so I march over and point to where it says, "Iced coffee, 99 cents" and point to it.

He then just gives a big sigh, voids the transaction (making exaggerated motions the whole time and acting like I had demanded his first born) and gave me my correct total without an apology, or even an "oops."

I guess I was supposed to apologize for expecting to pay the posted price?

--graciebels

 

Comments

Misty Meanor

This wasn't by chance in New England, was it?

18 Spears

Good on you, standing up for yourself and making that clerk eat crow. (applause)

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