I work at a big box retail store that's pretty exclusively in the Midwest, specifically I'm in flooring/window treatments. Our store's policy on returns is that we accept everything unless it's like a bucket of mortar that you used half of. We are willing to take blinds back even if we cut them, we just defect them out immediately.
I'm pretty good at what I do, I rarely break blinds because I know how to handle them properly.
Today a lady came in with blinds that were already cut, but she told me she needed another half inch removed off it. She practically shoved the blinds into my arms and walked away.
As I opened the box I saw that the aluminum slats were bent in such a manner that A) They're unusable, at least in a good home. B) They won't fit into my trimmer.
I went to see if I had another blind to replace it, but there were none on the shelf and an out of stock tag was in place so I went to my computer to see if maybe I have some in order or if another store has them, but unfortunately no.
I went back to the aisle where I began to tell the lady that because her blinds were bent I couldn't cut them, I was about to tell her she could still return them for a full refund before she cut me off and in an exaggerated tone said "you broke them, they weren't broken when I came here."
I told her that I'm sure I didn't break them.
"I spend THOUSANDS of dollars here. I'm going to talk to your manager about this, what's your name." She bitched
"My name is u/Claxton916, unfortunately my manager is not in the department so you'll have to go to the front and talk to a GM there."
"Alright you have fun and a good evening ma'am."
All she wanted was a full refund and to return them, but she didn't think she could so she blew it out of proportion.
I know I'm not gonna get in trouble because in the 7.5 months of working here I have never once had a complaint about me from a guest.