I’ve been working retail in the same jewelry/accessory store for 3 years. One day, last winter, I saw this cute little older couple that seemed like they were having a hard time finding something so I went over and asked if they need help. The wife showed me the headband in her hair and said, “I need more... all that you have, just like this.” Unfortunately, I didn’t see any on the sales floor, so I told them that I would check in the back. The husband said, “thank you, my name.”
I thought it was a little out of the ordinary that he referred to me as the name on my name tag, since no customers ever call you by your actual name.
I came from the back and told them that we had no more of the headband she wanted in the back either. She was a little disappointed, but I showed her some different ones that she settled on buying instead. After I checked them out, right as they were about to leave, the husband stopped and looked at me. Before I could ask if he needed help with anything else, he asked if it was alright if he gave me a hug.
I was a little confused, but I think we’re all used to dealing with strange things in retail. Also, I didn’t think he was hitting on me or anything like that, especially since his wife was standing right next to him so I agreed and gave him a hug.
He said, “Goodbye, my name” and immediately darted out of the store.
At this point I was just staring at his wife, who then said, “I’m so sorry about him... our daughter died in a car crash a few months ago. She had the same name as you. While you were in the back he was saying how much you reminded him of her.” She then pulled out a picture of their daughter from her wallet to show me and I felt like someone had just stabbed me in the heart.