I got to the airport late one night for a red-eye flight, and first off my flight had been delayed an hour. Then another, and another! I politely asked what was going on, and was simply told that they didn't know. After another 45 minutes, we got told it was a maintenence issue (wiring in the tail? something like that). I was visibly upset, I was 3000 miles away from my boyfriend and best friend and couldn't call them because we hadn't purchased cell phones yet (thank god for Tracfone, we all have one now). I had to stay all night in the airport and only by luck were we all bumped onto a 6am flight (now seven hours late. T_T and my boyfriend was out of his mind) and just crammed in with everyone else.
What did we get? A useless breakfast card passed out 15 minutes before boarding (for $5 at the airport McDonald's that was 20 minutes down the terminal... it would have been useful if they'd given them to us earlier on), and a $10 coupon to a *local* hotel (so useful when I'm trying to fly 3000 miles AWAY from there) that already charged about $150 a night, that expired the next day.
I asked, very politely, a bit nervously, if it was possible for them to call up one of the security posts or something at the other airport and call my boyfriend in and tell him I was okay (which I know *can* be done)... and they said no.
Long story short, My boyfriend had nearly had a full blown anxiety attack in the airport, and I've never flown Delta again. T_T
(Since I didn't mention it, I want to say I was nothing but incredibly polite, I know airline workers go through hell and I surely do not want to make it harder on them. But it took four hours (3am!) before they passed out a minimum number of blankets and pillows... and never gave one to the poor sixty year old woman next to me who was obviously cold (I had a sweater, she didn't), and so I gave her mine, because I didn't need it as much)