Bad Returners: He can do the math
From u/Disaster_Plan Tales From Retail
A customer bought a $40 USB hub from our store on May 17 and wanted to return it on Aug. 22. I was called.
The 20-something customer claimed that two of our salespeople told him the hub could handle Firewire, but it can't. Riiiight.
Then he said he spent "hours" on the phone with a Netgear tech who finally told him the hub wouldn't handle Firewire. Riiight.
And he couldn't return it earlier because he was "busy" and "has a life" and his mother died! Riiiight!
I don't like being lied to, but to get rid of him I offered to let him return the hub for store credit.
"I have no use for store credit," he said.
"I'm sorry, that's the only option. Our return policy is 30 days and you've had the item for 90 days," I said.
"I don't see any difference between 30 days and 90 days."
"The difference is 60 days."
"I can do the math, but I still don't see any difference between 30 days and 90 days."
(Silence)
"Do you want store credit or not?" I asked.
"I guess I'll take it. But I still don't see any difference between 30 days and 90 days."
I swear, he must've done that on purpose.
Posted by: Misty Meanor | Wednesday, August 29, 2018 at 02:05 PM