Cashier Hell: “I got a 30% coupon in the mail, but I forgot to bring it with me. Can you still give me the discount?”
I work at a clothing retail store and we just sent out some coupons, including a 30% off, to be used over the next few days. This lady (over 65 years old) comes through with a $25 dollar pair of shoes.
Lady: “I got a 30% coupon in the mail, but I forgot to bring it with me. Can you still give me the discount?”
Me: “I’m sorry ma’am but our policy says you have to have the coupon to use it.”
I then inform her during the promotion we have mystery coupons that will take 15, 20, or 30% off (and the vast majority are 15%) she bitterly takes one.
Lady: still bitter “Well I would never lie about something like that. That’s not what I do.”
Me: “I never said you did ma’am. It’s just our policy.”
The coupon she took is, of course, 15% off. And now she’s incredibly bitter. Even more so than before.
Lady: “YOU KNOW WHAT? ILL JUST COME BACK WHEN I HAVE THE DAMN COUPON. FUCK THIS STORE.”
Me: “Alright ma’am, have a nice day!”
It happens more than I like to admit. It’s common knowledge you have to have the coupon to use it, right?