This is an indirect story: Working for a mobile network a part of our commission is customer based. After any transaction, sale or otherwise, a survey text is sent out. 9-10 scores can boost commission, and less equals a pay reduction. We are able to see any scores and comments left by our customers, but I also have visibility over the entire company.
Reading through scores today, one in particular stood out. A customer had scored an employee '0', and the following comment read:
"I WENT INTO STORE AND ASKED TO HAVE MY MOBILE NUMBER CHANGED BUT KEEPING MY CONTRACT AFTER I LEFT THE STORE I REALISED MY NUMBER HAD CHANGED AND WORK COULD NO LONGER CONTACT ME I LOST 200 POUNDS I WILL NOT BE KEEPING MY THREE CONTRACTS WITH YOU"