I was working in the cosmetics department at my local discount grocery story when I noticed a long line of people at the registers and only two registers opened. I normally only ring up video rentals along with any other items that the customer is getting along with the rentals so I never have many customers, thus I offered to ring up an older couple with only some chips in their baskets at my department to avoid the long wait.
I lead them over to the area after which the wife says, “Actually.. he (gesturing to her husband) is going to get some grizzlys too so I think we’ll go back to the register.. I’m sorry about that.” Understandable, I smile and say no problem and wish them on their way. The husband, however, decided to make a dreaded retail joke.
“So do I get anything for free for coming up here?”
Didn’t say it rudely at all, just making friendly, cliche small talk I guess. Somehow I managed to muster up a quick wit and responded, “I can’t give you much, but I can give you this smile!” Cheesy, I know, just as cheesy as his joke.
He paused for a second, and then cracked a smile himself. “Well that’s perfectly fine by me.” And then walked away.
I honestly love my customers at this store, I’ve only had a few bad apples but we get many regulars and just genuinely wholesome people. I’m glad my cheery service skills got put to some use tonight.