Customer Complaints: Replying With A Self Endorsement Sometimes Works
#BadStockPhotosOfMyJob: Dude! WTF?!

Dumbass Coworkers: Don’t sell what we don’t have!

 

Carolanne2 026

 Unamused Observer here, reporting from a vacation town who keeps having ice troubles. As in, we keep running out!

So the local branch of our ice supplier, call them AG, has been having issues, including enough people quitting in the office that the local phone number we had for them ended getting rerouted to the main office in Michigan. Which isn’t only in a whole other country, but is closer to other coast from us besides.

To make a long story short, the two weekends before last, we ran out of ice before Saturday, not something you want to happen in the middle of summer, and especially not during a heatwave. We adapted, placed a bit of corporate pressure on AG, and got some ice delivered to our off location warehouse, to be delivered by our shipping company on Friday. It worked! We only ran out of ice today, after the long weekend. Not bad.

Now, I’m the File Maintenace guy, my main job is data entry and filing, but it’s busy enough that I like to pop out on the floor to help out from time to time. Returning shopping baskets to the front of the store, retrieving shopping carts, nelping customers find things, etc.

So I was on the floor, just finishing helping a customer find something, figuring to buy a bag of chips and an orange to snack on while I go back to my office and price some more stuff, when a customer comes up to ask me where to get more ice; he’d paid for two bags in our liquor department, which is in the basement and a floor down from our internal ice chest. I grab the intercom and called the back, asking if there’s any more ice. No luck.

I turn back to the customer and, knowing we’re getting a pallet of ice tomorrow, even if the AG guys don’t show up, offer either an iou for a bag of ice, or a refund.

He’ll take the iou, awesome! Less paperwork for me! I take him to the customer service desk (empty, because we don’t need customer service enough for it to be one persons job, but still need it enough to have a station for it) and, just as I’m jotting down the iou on the back of the customer’s receipt, another customer comes up, asking for ice!

I smile at them, managing to keep my cursing behind my smile, ask them to wait a moment, turn around, and lunge for the intercom. Barely managing to grab the reciever with the tips of my fingers, I hit the store wide button and, barely manage to keep from making it a roar, speak rather loudly to the whole store : “We are all out of ice, please stop selling people ice!!”

After that, I finished writing the first customer’s iou, and the second customer’s refund, and retreat to the back, snacks in hand. Met the only manager in the store, just before she left for the day, and apologized for what I’d done. She laughs and waves it away, saying it made the customers laugh too.

So, I managed to shout at the whole store, without getting into trouble, wish I could do it more often.

That’s all for now.

Stay cool and hydrated, all! ^.^

--Unamused Observer.

 

 

 

 

 

Comments

Jofur

I'll assume it's the Great Lakes coast verses the Gulf coast.

TechTyger

From 'Whole other country', I'm guessing Canada, and Pacific coast vs the closer to Michigan Atlantic.

Jofur

From the whole other country I was thinking the vacation area in Mexico on the southern Gulf with the Olmec ruins. Michigan or Yooperland is the Midwest.

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