From u/Morktorknak 

This customer just walked out of the store not 5 min ago, and I stopped laughing just long enough to type this.

Customer walks in and needs some help with her Apple ID, and she has her password written down, which is a miracle by prepaid cellphone standards, so my coworker tries to help her out for a bit to no avail.

Coworker: I'm trying to reset your apple ID, so you'll have to check your gmail first

Her: What do you mean? I dont have a gmail...

Coworker: Well you need one when you create your Apple ID, and its listing a gmail right here

Her: Oh that's not a real gmail

Coworker: ...what?

Her: Yeah I made that gmail up it doesnt actually exist

At that point even I looked over and my coworker and I exchanged looks that basically said "how stupid can you be." If this was some old lady that didnt understand technology that would have been a bit more acceptable, but this was a teenage girl who was somehow tech illiterate in 2018.

Coworker: Well theres nothing I can do without a real gmail

Her: But I cant use it! It's useless and I just bought it! Can I return it?

Coworker: Yeah but you'd have to go back to the store you bought it at

Her: Why?! That's too far! I need to return it because it doesnt work!

Me: Well it does work, because you do have service and stuff it's just your Apple ID needs a real gmail to work, I'm not sure why you'd put in a fake one

Her: I cant download anything though so its useless! I just bought it earlier today cant I return it?

Coworker and I looked at each other again, knowing this would just go in circles

Coworker: Yeah but you'd have to go back to the original store, unfortunately theres nothing I can do now, but you do have 7 days to return it.

Her: ...fine! First thing tomorrow I'm going back to that store to return it.

She left in a huff (as is tradition) and we couldn't help but feel sorry for the poor workers she was going to yell at tomorrow when she found out the phone was a final sale, no exchanges or returns allowed, as was clearly indicated on her receipt.

--u/Morktorknak