Entitled Customers: My password? That's YOUR responsibility!!!
From u/Morktorknak Tales From Retail:
So another glorious day in prepaid cellphone sales rolls around, and the customers are always the best and brightest /s
So this lady walks in and right off the bat she seems upset and we know its gonna be a tough customer.
Lady: Hey I need you to unlock my phone for me
Me: thinking they mean carrier unlock Sure let me see the phone... can you put your password?
L: That's what I need help with, I dont know my password
M: Oh well that's something you would have to know, unfortunately we dont have any way to unlock your phone here
L: Well you guys made my password, you should know it!
M: Maam we arent allowed to create passwords for clients, (but most of the time we help the client and have them write them down).
L: Well this lady helped me and she wrote it down for me (surprise surprise)
M: Oh ok then do you have the paper she wrote it on?
L: No I lost it
M: .... then unfortunately theres nothing I can do to get into the phone
L: But you have to! It's your responsibility to know it!
M: It was your password maam...
L: Yes but that lady helped me set it up, maybe she knows?
M: Shes not working right now and she gave you the password written down right?
L: Yeah but what does that have to do with my password?
M: ... I can order a phone through the warranty since you just got the phone but it will be 3 to 5 days until it gets here
L: 3 days? I have a life too you know! I cant be without my phone for that long
M: (Maybe you shouldn't have forgotten your password and then lost the paper) We can activate your old phone so you're not without one
L: Oh... ok then
I activated her old phone and she left without any additional complaints, but she was huffing on her way out.