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Retail Robin: And The Customer Will Still Mess It Up

Mistaken Identity: Why can’t you look up my account!

 

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From u/Clever_BigMack Tales From Retail:

 

This happened a few days ago. I work at a cell phone retailer that has several ways you can pay a bill in store. We have systems where we can look up your account on a tablet to see a more detailed bill breakdown or a bill pay system where we just type in your number and it shows how much you owe.

Customer (40 year old man) walks in while we have a small line and sits down to wait. 5 minutes go by and he starts to get pretty agitated. 10 minutes go by and I finish up with my last customer and approach him as he is almost visibly angry.

Me: hey sir, how can I....

Customer: 353-444-3534

Me: (not having a tablet in my hands or be anywhere near the computer) ok. What brings you in today.

Customer: I just TOLD you I need to pay my bill. 353-444-3534

Me: um... alright, let’s just go to the computer over here. (Walk over to computer and pull up the system). What was your number?

Customer: seriously!? 353-444-3534

Me: it’s not pulling anything up, are your sure that’s your number?

Customer: yes of course! I pay my bill here every month! Why can’t you people ever just do your jobs!?

Me: let me pull it up in our other system. (Go get tablet and try to pull it up.) Sir it says you don’t have an account with us.

Customer: WHAT THE HECK DOES THAT MEAN!? WHAT DID YOU MESS UP THIS TIME!?

Me: let me see your phone sir.

Customer: why do you need to see my phone to pay a bill!?

Me: I just want to check something. (Customer hands me the phone). Sir you have Verizon. You need to go down the steet.

Customer: this IS Verizon.

Me: no sir, this is _____. (Points to my shirt, the wall, and the sign on the front door).

Customer: mutters “why can’t you ever just do anything right” as he walks out the door

I’m still not sure if he was asking me or himself when he left

--u/Clever_BigMack

 

 

 

 

 

Comments

Burly Goontar

I know it is difficult to deal with me, but you only have to do it for fifteen minutes. I have to deal with me all day, and it's like this ALL DAY, every day!

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