Retail Hell Memories: "Just Do The Return!"
From u/CappuccinoBreve Tales From Retail:
I lost it with a "serial returner" once. I'm typically very calm and friendly, which is why I'm often called to handle difficult customers.
This customer was making a scene with one of our new cashiers about returning a bunch of plants, no receipt, most in pots with labels showing they weren't purchased at our store.
Serial Returner: "Just do the return! It's fine! It is not a problem! Just do the return!"
When I got to the register the cashier had started to cry so I sent her to the break room to calm down and told her I would handle it.
I asked if she had a receipt.
Serial Returner: "No but it is fine! Just do the return!"
Me: "Ma'am I'm sorry these plants weren't purchased here."
SR: "No it is OK! Do the return! It's OK! "
Me: "No it's not, the labels says you bought them at BigBoxStore"
SR: "OK fine! "
She then pulls the plants out of their pots and slams them on the counter sending dirt everywhere!
SR: "There, now it's fine! Just do the return! "
I lost it! I raised my voice...
Me: "No it is not fine!"
I stuffed her plants back in their pots, brushed all the dirt I could off the counter towards her. She jumped back.
SR: "Oh! Why are you so upset!"
Me: "Because you made our cashier cry and very disrespectfully dumped dirt all over my counter! Now I will return these two plants over here with our label on them for store credit only, you need to take these other plants back with you!"
SR: "Oh... well ok."
I gave her her store credit and sent her on her way.
My coworkers were wide-eyed because I really never lose my cool like that in front of a customer.
Serial Returner has yet to darken our doorstep again.
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