A quick story that just happened.
Me is me. DT is dopey teenager.
Me. Hi welcome to my shop.
Dt hi can I ask you a question
Dt. I have a laptop and was using it last night and now it won't turn on.
Me. Ok can I see the laptop.
Dt. No I didn't bring it with It's under warranty and was wondering if you can tell me a few things it could be.
Me. I cant help you with out the laptop. And if it's under warranty you should bring it back to where it was bought.
Dt. Ok but what could be stopping it from turning on.
Me. I'd have to see it to figure that out.
Dt. The lights on it were working last night now when I put the charger in there's no lights why's that's.
Me. Again I'd have to see the laptop. It could be the charger it could be the port, if you had brought it in I could check those for you now for no charge and it won't void your warranty.
Dt. Ahh ok and walks off.
This is very common with my customers. Want to know the cost of the repair but don't have the item or the make or model and possibly don't even know what's wrong. My favourite description is, you know the thing, the thing you press that's not pressing anymore.