Hello RHU! Here’s another hellscape from SusieManyHats.....
Worked at a computer store for several years. We handled warranty work for the pcs we built. (Yeah, I’m old.). Anyway, if it was a hardware failure our tech department would fix it, no charge. And we fixed a lot of shit the customers broke at no charge. But what we absolutely would not do for free is clean up computer viruses.
So, enter wheelchair guy. He buys a pc. His wife brings it back the next day claiming it’s broken. Tech puts it on the bench and it’s just riddled with basically every virus that has existed since computer viruses were a thing. She’s a nice enough lady, so we cut her a break. For 30 bucks (very good price break) we will wipe it and reinstall the OS, but make it clear that it’s a onetime thing. She agrees. We do a same day turnaround. She leaves.
Next day, I’m working the counter and in comes wheelchair guy. One of my favorite customers is right behind him, as he had held the door for WG while balancing a box of doughnuts he brought for me. (Seriously, the good customer was one of my absolute favorites, just a big old sweetie.).
WG - wheelchair guy. Me is the poor retail slave.
WG: Starts screaming at me - WHY THE FUCK DID YOU CHARGE MY WIFE TO FIX A COMPUTER THAT WAS UNDER WARRANTY!?!
Me: ummmm, can I get your name and I will look that up in the system.....
WG: YOU’RE DISCRIMINATING AGAINST ME BECAUSE IM DISABLED!
Me: uh, no of course I’m not....can I just get your name? I’ll be happy to get to the bottom of this for yo......
WG: I WANT A REFUND!
Then he balls up the receipt and FUCKING THREW IT IN MY FACE.
At this point in my career, I was a bright eyed optimist who thought most people were good and decent. Ah, my foolish youthful days!
I uncrumple the receipt, see it’s for a virus cleanup and then I made a terrible mistake. I tried to explain to WG why it wasn’t a warranty issue. I thought he was pissed off before.....
He verbally abused me at the top of his lungs until one of our techs came out of the back. Tech (big strapping fellow with a definite do not fuck with me look about him) just stood between me and WG, arms crossed, glowering. Didn’t have to say a word. WG just....stopped. I give him his 30 bucks back because as I said I was young and naive. WG leaves. Tech makes sure I’m ok, as I’m crying by this time, tells me to go in the back and get it together. I calm down, come back out and there’s Good Customer, still holding a box of doughnuts, looking horrified.
Me: Hi, Good Customer, thank you so much for your patience.
Good Customer: I’m so sorry you went through that! I didn’t know what to say. How about a doughnut?
Me: Awww, thanks!
Good Customer: If I knew he was going to be like that I wouldn’t have held the door open!
That cracked me up, as this guy was just about the kindest person I’ve ever known.
Doughnut made me feel better.