I've never had a story I've felt was really worthy of this sub before but after what happened tonight, I'm still kind of shook up, so I thought I'd share and hopefully calm myself down a bit.
I'm a front end supervisor at my store and that puts me over the returns/money services we do for customers as well as over the actual checkouts. Tonight the store really slowed down after about 8:30, and I was chatting with one of the returns associates, we'll call her B, when a customer walked up. He seemed friendly and all so after greeting him and directing him to my associate, I wandered off to check on my cashiers.
Just a minute later, B flagged me back down to her but met me halfway-- something they do often at the desk, so we can be apprised of a situation without an audience of whatever angry customer is waiting. The Friendly Guy wanted a paycheck cashed-- but this one happened to be dated for tomorrow, unfortunately. I assumed B just wanted me to tell the customer myself and went to the desk figuring it'd be easy enough. He was friendly enough a moment ago, after all. Boy was I wrong-- on both counts, sadly.
When I got to the counter and launched into the Postdated Checks explanation, FG's whole demeanor changed. He started cussing and yelling-- and then begging us to just cash the f-ing thing. I explained again that we couldn't, causing more of the aforementioned cussing and yelling.
And then it happened: the customer threw his phone at me.
It landed behind me somewhere, just barely missing me, and at that point I was honestly scared. I've been in retail for almost four years* and I've never had a customer throw something at one of our employees. The rest of that interaction was kind of a blur-- more cussing and yelling, the phone retrieved and thrown again, and then finally, blissfully, the customer just left, probably because despite being extremely freaked out, neither B nor I were budging on something that would get us in serious trouble.
B was as shocked as I was, but definitely more together because she's the one who reminded me this warranted a call to AP. They pulled video, I calmed down, and my closing shift resumed-- tills to pull, cashiers to send to break, etc.
Thankfully, FG didn't come back, but I made sure B was walked out to her car, because you just never know.
edit: I've definitely cried more than four tears over this job, but I've had almost four years in hell because of it.