From u/emmatheporter Tales From Retail:
So, this actually happened about a year ago, I work customer service at a Big10 University bookstore. I get this call on a random lazy Sunday, when things were really slow. An older lady with a very thick southern accent calls (let's call her Sally), and the conversation goes something like this:
Me: Hello, this is *bookstore, how can I help you?
Sally: Well hi there, my best friend's husband just died yesterday. I need to find him a shirt.
Me: ... ... Okay, did you have anything specific in mind from our catalog or website?
Sally: one of his wishes was to wear a school mascot polo in his grave
Me: (trying to stay professional) okay, well we have a few designs that just came out: (describes styles)
Sally: I have to make it very clear that he has a skin condition and can only wear 100% cotton
It took every ounce of self control for me to not say: ma'am. He's dead. I'm pretty sure it won't make a difference...
Turns out we did not have a shirt that suited his taste, so she became angry and hung up