Tech Support Hell: I Am Not A Robot, Sir
From Anonymous, Rinkworks
Tech Support: "Thank you for calling. May I have your phone number beginning with area code first, please?"
There was a pregnant pause, then a series of touch tones.
Tech Support: "Hello? I need your phone number, please."
More touch tones.
Tech Support: "Hi, can you hear me?"
Customer: "Yes."
Tech Support: "Great, then can you please tell me your phone number so I can pull up your file?"
More touch tones.
Tech Support: "Sir, what's your name?"
Customer: [name]
Tech Support: "Great, now can you tell me your phone number?"
Touch tones again.
Tech Support: "Please, tell me your phone number."
Customer: "Again?"
Tech Support: "Yes sir, if you don't mind, but can you please just tell me verbally?"
Touch tones yet again.
Tech Support: "Sir, contrary to popular opinion, support is not half machine. I'll need you to verbally tell me your phone number with your mouth so I can bring up your account info, got it?"
Customer: "You people are rude as well as incompetent."
Click.
--Anonymous
Posted by Ilia on Wednesday, September 19, 2018 | Permalink
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Comments (4)
I had someone do this one time to the point where since I was in AOhelL and totally out of fucks, I played Mary Had A Little Lamb back at them, then when they did it again, hung up.
Posted by: TechTyger | Wednesday, September 19, 2018 at 10:58 AM
Why is it always the people who are the rudest are the ones who accuse the retail slave of being rude?
Posted by: Gothchickfla | Wednesday, September 19, 2018 at 01:19 PM
This must be like a rite of passage or something, because I had it happen too. I got fed up and started hitting buttons back at them. This happened at WorldLink dial up internet. It's also happened to a bunch of other people who were working there at the time
Posted by: TenebrisVenator | Wednesday, September 19, 2018 at 01:35 PM
I read this story on Rinkworks.
Posted by: Misty Meanor | Wednesday, September 19, 2018 at 03:25 PM