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Tech Support Hell: PEBKAC


Carolanne facepalmFrom RHUer

I'm a tech support engineer for a software company. I had a guy call up rather annoyed that the disks we'd sent him containing the latest version of our software didn't work.

Customer: "The install fails half way through. I tried several times, and it always fails at the same point."

Tech Support: "Did you see any kind of error message?"

Customer: "Yes."

Tech Support: "What did the error message say?"

Customer: "It said, 'Please insert Disk 2.'"

Tech Support: "Have you got another disk there?"

Customer: "Yes."

Tech Support: "Is it labelled 'Disk 2'?"

Customer: "Yes, it is."

Tech Support: "Take the first disk out, then insert that disk into the drive, and click 'OK'."

Customer: "Wow, thanks! That's fixed it. It's installing now. What was it, a faulty disk or something?"

No sir; the Problem Existed Between The Keyboard And the Chair.




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