From Bridget, August 2009:
So our store has coupons every weekish that come out in the paper. They used to give them away at customer service and we usually had a few to spare at the registers. When they stop for some random reason, we have to explain that we don't have coupons to give away. I cannot re-scan coupons-I will lose my job (I'd rather quit than be fired, which I did!)
An associate was buying some things and had forgotten her
coupons. A nearby manager said she had extra coupons she would tear up and I should re-scan the coupon.
Unfortunately for me, a customer behind her viewed this exchange.
Customer: Do you have any extra coupons?
Me: No, I don't. They don't give them to use anymore.
Customer: Yes you do.
Customer: You gave some to the girl before me.
Me: She's an associate and is using a manager's coupons, it's a little different.
Customer: She told me in the dressing room that you had a bunch of coupons I could use at your register. This isn't fair!
(That's right, the associate flat out lied to the customer. Bitch.)
Me: Well she wasn't telling the truth. Like I said-they don't give them to us anymore, if we want coupons for ourselves we have to get them out of the paper like everyone else.
Customer: But you have a whole bag of them right there!
Me: Those are used coupons, I can't re-scan them.
Me: No, I can't. I will lose my job.
Customer: But you just did it for her!
(this exchange goes on for a few minutes)
Me: Like I said, they don't give them to use anymore.
(At this point she looks like she's going to cry)
Customer: It's not fair! You come in early and take all the coupons for yourselves so the customers can't have any!
Me: We don't have coupons at the store at all. I don't have this stash of coupons that I hide for the hell of it.
Customer: Well, I thought [dept. store] needed my money. I was probably going to spend over $300 today and you just lost my business. I'm very disappointed.
Me: And I'm disappointed basic education failed you so horribly-so I
guess we're even.
There was no fucking way she was going to be spending $300. Maybe she was so used to leeching off of the government for welfare she expects handouts. Not from this girl. I partially blame this on magazines with shopping "tips" that say if you annoy the clerk enough you'll
get your way.
Screw that noise.