Oh gods! The memories from the trenches! O_o *curls up into a fetal ball, rocking to and fro*
I still don't know how I survived five years working mobile service for a large company here in Canada that rhymes with Hell Mobility. People are such idiots.
One christmas period, I was working at activations and it baffled me how uneducated people could be about their credit.
I'd get customer yelling at me because they had to pay a sec dep of $500 because they had shitty credit and they would argue with me that they DID have good credit because they had 10-20 credit cards.
...Uhm...Yeah, and you're on the verge of collections with all of them. Don't you think Equifax would list those, you dumbfuck?
But the best call I ever had was when I was back in CS.
This old lady called up one night and asked if we were the animal control service. She wouldn't believe me that we weren't, because she said the police gave her that number.
My call became legend in the center.
I found the best way to deal with irate idiots that came on the line screaming and yelling was to just give them a swift kick in the form of telling them, "Hey listen, do you want me to help you or not? If so, you will need to calm down now or I will be terminating this call."
Sometimes they'd pull that "customer is king" shit and tell me they could talk to me how they damn well please.
Heh, right. I'd just tell them that no, they could not, as the company was paying me to assist them, not take their verbal abuse. (super cheerful) But thank you for choosing Hell Mobility, have a nice day! *terminate call* ^_^