From TechTyger, May, 2015:
I had one customer tell me one time that I would NOT transfer him for a billing problem and that I would NOT hang up on him until I'd fixed his problem.
As AOhelL tech support, I had no access to billing at all, and his problem was, "I didn't bother to pay my phone bill so my DSL was cancelled."
So I couldn't fix it anyway. After fifteen minutes of repeating that he needed to pay his non-AOhelL phone bill to get his non-AOhelL DSL turned back on, "You will NOT hang up on me!"
Me: "Want to bet?" (click)
Techtyger was a frequent contributor on RHU, read more from Techtyger here
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