Customer: "You're not going to be in business very much longer! It's apparent that you don't care about your customers!
Me: "Sir, I do care about my customers, but-"
Customer: "I drive all the way here from downtown and I get someone who doesn't even know what they're DOING!"
Me: "Sir, I've explained the situation to you. We have thousands of comparable cigars. I've offered you a discount. I'll gladly order you a full box, but as of now, that's the best I can do. If that's not to your satisfaction, I suggest you leave."
Customer: "Why, of all the rude, ignorant...! There are OTHER cigar shops in the area, you know!"
Me: "Yes sir, there are! But seeing as it's now after nine o'clock, THEY'RE CLOSED TOO!"He left with much muttering. But two weeks later, he was back. He bought a full box of his preferred brand. That's 100 cigars that sell for six dollars apiece. I rang it up at $600. He went ballistic. He demanded a discount. I explained (trying not to smile) that ALL discounts are discretionary.
He sputtered, he fumed, and then threw his black Amex card (the one with the UNLIMITED balance!) on the counter. He signed the slip, tucked the box under his arm and left. "I'll never see HIM again", I thought.
Three weeks later he returned. I gritted my teeth, ready for another confrontation. Imagine my surprise when he calmly picked out several cigars, paid for them and then offered me one of them! "I guess I was a little out of line previously. I apologize for that."
read more Monstrous Customers tales here