It was late one evening about 30 minutes before the store closed. We were completely dead, not one customer in the store and the 3 of us that were on duty were chatting at the register at the front of the store when a son and father enter and approach us straight away.
All three of us greet them kindly and I take the lead in serving them as it was my duty on the register [the other two staff came from different departments]. The son takes the lead, as I soon find out the father has not got perfect English and sometimes find's it hard to communicate.
Son: Hello, my father would like to return this charger[car battery charger] please. It doesn't work
Me: Okay, did it not work after purchasing or was there some sort of issue?
Son: [Speaks to father in own language]....he says it stopped working. He used it once, and then it wouldn't work
Me: Okay that's fine, what happened when you noticed it wasn't working? Was it dropped/ damaged/ not charged...etc, etc
Son: [Speaks to father, father seems to be getting a little bit salty]......No, he say's it just stopped working
Me: Was it used correctly? No issues with using the cables incorrectly or anything, was the car battery working?
Father: [Saltiness level over 100]I am mechanic. I know how to use. I am not stupid [points at charger] BROKEN. New one [speaks to son in own language]
Fine, whatever. So my colleague goes and grabs a new one off the shelf, as well as a car battery to make sure there's no issue with the new charger we are about to replace. We explain this to the son, which he translates to his father[Saltiness decreasing].
My colleague and I swap the chargers, we take the old one and connect it up to an old battery we had sitting behind the register, and the father connects the new charger to the new battery. The old charger seems to be working perfectly, it's turning on and reading great.......just as we turn around to explain this to the father and son, the father turns on the new charger...... in a second there are sparks flying everywhere and the new charger dies. The so called "mechanic" has incorrectly connected the charger and the battery. [For anyone out there, RED = positive/ BLACK = negative ALWAYS!]
My colleague and I look stone faced at the father who's turning a deathly white, and the son who's now turned a dark shade of red.
Colleague: Your original charger works perfect
Me: [points to charger they just broke] This one however, is now broken
Colleague: [Hands over original charger to son]
Me: Please explain to your father how to correctly use the charger, and perhaps read the instructions next time
They both apologise very quietly and leave very quickly.
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