Monstrous Customers: Trying to help but you clearly don't want it. Thanks for the abuse, enjoy your phone robot hell.
I work in a big box electronics retail store. I recently got stuck answering phones.
Me: Thank you for calling [electronics retailer], how can I help you?
Customer, very loud voice, clearly frustrated: is this [tech support company who works in the store]?
Me: No, sir, this is [electronics retailer], but [tech support company] is in the store here. Maybe I can help. What's the issue?
(90% of these issues don't need to be transferred)
Customer screams the name of the tech support company in my ear.
Me: Sir, in order to get you to the correct person, I need more info. What's going on?
Customer screams the name of the company again, slower and louder in my ear.
Me, done completely with this guy, transfers him to the corporate robot line.
Moral of the story: look, I'm a human. I get you're frustrated, but i don't deserve to be treated like that. Especially since i had literally zero to do with why you're upset. If you treat people in customer service like they're idiots or less than humans, you're going to be forced to talk to robots instead. And that tech support robot is the actual worst.
Update: He called back today and did it again. I wonder how many times we will do this dance, sir.