Retail Balls Awards: Mostrous Old Lady Gets Told
From Cosmetics Hellhound, June, 2011:
I had an older lady come into my store the other day looking for Elizabeth Arden Green Tea Deodorant (Which by the way smells fucking awful).
I had a poke around before I remembered that our store had pulled it from the shelves because it doesn't sell very well at all.
I went over and apologized profusely explaining that I had forgotten that our store did not carry it anymore but I did have a couple other prestige deodorants that I could show her if she liked ... this was when she went from sweet little old lady to demonic bitchcunt in all of .3seconds.
Bitchcunt: "WHAT THE FUCK IS WRONG WITH YOUR STORE?!?"
Me: "I'm sorry? I can call a couple other stores nearby to see if th--"
Bitchcunt: "So you are basically telling me that not only is your fucking barsoap sold out, but everything else too? I HAVE HALF A MIND TO CALL YOUR FUCKING HEAD OFFICE TO TELL THEM HOW THIS FUCKING STORE IS RUN."
**Turns out she was looking for Irish Spring Bar Soap in the front too, as I explained before my store is set up with an area cut off with a wall that is brightly lit (think department store almost) with prestige cosmetics such as Lancome, Guerlain, SMASHBOX, etc and then "Front Store" which is the drug store area and mass cosmetics such as L'Oreal, Covergirl, etc**
Me: "I am sorry you feel that way but there is honestly no reason to be swearing right now we have other clients around here that do not need to be hearing this language"
**INCLUDING a poor little girl no more than 9 or 10 who looked horrified by this decaying, screaming, corpse-like woman in front of us**
Bitchcunt: "I will do what I WANT, sonny, this is a fucking free country isn't it?"
At this point I am about done with her fucking attitude and I am seeing sparks and shaking like a leaf. I ended up doing something that I am so surprised did not get me into heaps of trouble because I am about 9000% sure I am not allowed to do this without managerial permission but you know what? She was a fucking bitch. I would like to think she deserved it.
Me: "I think it's about time you leave, get out of my store."
Bitchcunt: "IT'S NOT YOUR STORE, I PAY MY TAXES, I WILL LEAVE WHENEVER I FUCKING WELL PLEASE."
Me: "NO, YOU WILL LEAVE NOW OR I AM GOING TO CALL THE COPS THIS IS A PRIVATELY OWNED BUSINESS IT IS NOT OWNED BY THE GOVERNMENT AND IF I WANT TO KICK YOU OUT FOR BEING RUDE THEN I WILL, NOW GET OUT."
I started hustling this old bat out the front door but she was still pushing one of our shopping carts, I grabbed it and pulled it away from her and she protested with a "I am not gonna steal your stupid cart" I told her I honestly don't care what she was going to do with it but it is NOT leaving my store and I wrested it from her death-grip.
hen shit got a little weird, she laughed (manically, not haha funny) and stated "I'm just a crazy old biddy I will do what I want" and left the store .... I still don't know how to take that, honestly.
read more Retail Balls Awards Tales here
read more Beauty Hell stories here
and you can be very afraid of more Monstrous Customers here