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Drive Thru Window Hell: Constant Complainer Gets Told


This story was originally posted on May 30, 2010


Drive through hellHello all,

Laughing Barista back with another story from the drive-thru of a coffee chain.

I am fortunate enough to work with one of my best friends. This makes work fun and tolerable (even though I have a cool boss and good hours, etc etc). However, Saturday mornings ALWAYS suck because they're so damn busy.

Now, one of our biggest issues is the fact that people purchase WAY too much stuff in drive-thru. If you're getting more than five items (and by this I don't mean five donuts or five bagels but rather, five separate units), go inside.

So it's around 11AM on Saturday morning and my best friend and I are working sandwiches. We're incredibly busy and can't believe how hungry people are that morning. We have huge orders from the front as well as drive-thru orders that need to be made quickly.

A lady comes to the drive-thru and orders a plethora of drinks and 13, count them, 13 sandwiches. This is ridiculous. Even if it came from the front I'd be pissed but drive-thru? You're holding up the fucking line, asshole. My co-worker kindly informs her to wait inside while we make the sandwiches as to not hold up the line. She complains for about a minute or two until she concedes. 

She comes inside and stands right where we're making sandwiches and starts complaining about how she has to wait inside. I don't want to hear her. My best friend is annoyed, too.

I tell her that it's not fair to the other customers that she take up their time because they can't order if her car is in the way.

She said that my co-worker told her to wait on line again.

I told her that he didn't because a) I heard him and b) that would be stupid and pointless.

(Let me just point out that waiting on line or standing right near us is not going to decrease the amount of time it takes for us to make her order.)

She calms down for a bit and then starts saying, "I'm a good person! I'm a good person! I don't deserve this treatment!"

Balls award3I tell her that I'm sure she's a good person and that we're treating her fine. It's not our fault that she ordered 13 sandwiches on a Saturday morning at 11AM.

She keeps repeating that she's a good person. My best friend got testy and told her to knock it off. She didn't. She kept going on and on and on.

Finally, I lost my patience, put her bagel down and said, "Ma'am, you could be Hitler reincarnated and I wouldn't care. You're a paying customer and you'll get your food as soon as you be quiet and let us do our job."

She shut up after that.

--Laughing Barista


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