Retail Balls Awards: Cashier Doesn't let Customer's Misinformed Comments Slide
Breakroom Hell

Retail Hell Memories: Return Hell - Why Do I Need A Valid Driver's License?! This Is Identity Theft!

 

This story was originally posted on November 21, 2009

 

Returnhell3Dear RHU,

I work for a major office supply store. You'd think that the type of people who voluntarily shop for paper, ink, and toner are mild-mannered by association. This, however, is not the case. My first of many horrible customer experiences comes from a woman who was about 40 who wanted to return her item. I could tell by the caked on blue eyeshadow, fluffy pink sweater, perm, and mom jeans that there was going to be trouble. I was right.

At our store, if you don't have a receipt for your return, you must give a drivers license to us so we can check your ID in a database of fraud ID's. Normally, this almost never poses an issue, but there's always a first time for everything.

After some fumbling around, she managed to find her ID, flashed it at me, and then stuffed it back into her purse.

Me: Ma'am, I need to see your ID...

40 year old woman: you just did.

Me: Ma'am I need to type in your drivers license number

40 YOW: Why?! Why do you need to do that?!

Me: Because it's just a quick check to see that your ID isn't fraudulent

Uniform Carolanne40 YOW: IT ISN'T FRAUDULENT!!!!! Why would you need to type in the number!?

Me: As I stated, it's just a check to see that your ID isn't fraudulent...

40 YOW: IT ISN'T!!! You! Why???? Why do you need it!?!?

Me: I can't let you return this without typing in your ID number

40 YOW: YOU'RE JUST TRYING TO STEAL MY IDENTITY!!!! IDENTITY THEFT!!!!! IDENTITY THEFT!!!!!!

Me: Let me get a manager...

::Manager comes over::

40 YOW: SHE!!! She says you need to type in my drivers license number for a return!!!

Manager: ...yes?

40 YOW: Why do you need it!!?!

Manager: it's a check in our database of fraudulent ID's. Your ID is most likely not fraudulent, however we must type in the number -

40 YOW: THAT IS AN INVASION OF PRIVACY!!!

Freddy crosseyedManager: If you want to return this item, then I have to type in your ID number. If not, then I can't do the return

40 YOW: Why?!?!?!?!?!?!?

Manager: Because we need an ID to do the return

40 YOW: BUT MY ID ISN'T FRAUDULENT!! I AM AN AMERICAN CITIZEN!!

Manager: I know. It probably isn't, but we still need the ID for the return

40 YOW: THIS IS IDENTITY THEFT!!!

This exchange goes on for another 15 minutes before she finally agrees to give the manager her ID and type in the number and finish the return. I half expected there to be some sort problem, with the way she was over-reacting. But there wasn't. She was just a dumb fucking bitch.

Manager: Thank you, is there anything else I can help you with today?

40 YOW: I don't know WHY you needed my ID!

More stories to come!

Love,


--Office Supply Whore

 

Read more Return Hell stories here!

 

Comments

Misty Meanor

This reminds me of when, at my old job, we had a log book where we had to log customers' information off of their ID when they purchased items with PSE in them. This was before we the registers could do that by scanning an ID and then eventually moving them to behind the pharmacy. But I digress.

An elderly woman came up to buy some items, one of which was PSE, and I asked for an ID as was protocol. She immediately got angry, accusing me of accusing her of being a drug dealer. I told her it was government policy, so she gruffly got out her wallet and showed me the ID through the clear plastic thing. Unfortunately, it was barely visible, so I asked her to take it out, and she stormed out, claiming I was accusing her of being a drug dealer.

Lady, given how you were acting up like that, I have reason to suspect you might have been up to no good!

TechTyger

"You're accusing me of being a drug dealer!"
Well, I wasn't, but I sure am thinking it now that you've started barking about it.

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