From Hellgreens_Slave, November, 2010
So a few weeks back I was closing and the woman in cosmetics pages me over to her register for a return.
Before I go further I have to explain something: Hellgreens finally came out with an official coupon policy in August.. in the policy it states "coupon cannot exceed item value" which simply means you (the consumer) must pay sales tax (if applicable) and we cannot modify the face value of a coupon (like if the coupon is for $1 we cannot enter it as 99 cents) so keep this in mind.
So the lady had purchased some gum that's normally $1.79 but that week it was on sale for $0.99 with the coupon in our flyer.
She didn't have the flyer but used a $1 manufacturer coupon so she paid 79 cents for this gum.
But then on her way out the store she happened to look at the flyer and saw the coupon to make the item 99 cents.
Now we allow customers to use both store & manufacturer coupons- however it's one coupon per qualifying item and again the coupon cannot be worth more then the cost of the item.
So she wants an exchange over less than a dollar.
Whatever- people are cheap, I smile and comply.
Except I had blindly walked into the exchange so I saw her $1 MFC and the store coupon making the gum worth $0.99.
I apologized for the inconvenience but stated our coupon policy and thought the woman would understand.
Why would a customer understand anything that means they won't get the item for free?! LOL
She flipped- she started bitching that she should get the item for free, that I was ripping her off, that she's a regular shopper at this store and that I was being unfair and that the grocery store across the street would modify the coupon for 99 cents.
So, being the logical thinker I am I said, "So why don't you just go purchase the gum at the grocery store? Since they'll modify the coupon for you to get the item for free when you know our company policy prohibits coupon fraud like that?!"
I laughed and told her that her rudeness and cheapness were uncalled for, and that how dare she consider herself a loyal customer if every time I've seen her being rung up she's always paid less than $5 for over $40 worth of stuff. lol
I wish I could burn every single last MFC before people bring them into the store.
People who abuse the MFC make me sick!
The woman also claimed she was going to call my boss but didn't ask for my name.. but when she called I answered the phone & pretended I was another manager and that I would "Give that other female manager a stern lecture."
Oh and PS:
While my store just got done setting X-Mas we don't play X-mas music for another 3 weeks.
It's 49 days til X-Mas and I was in Kohl's earlier and they were blasting it like it's going out of style!!!
What is up with these companies! lol
It seems like X-Mas is being forced upon us earlier this season then last year..
read more Retail Balls Awards stories here
for more Holiday Hell go here
and you can checkout Drugstore Hell here