Bad Customer Service: Two Tales Of "Plane" Hell


BADSERVICE4From: Papagoose

It's a toss-up between two stories...

1) Flying Hunk of Junk

My first time flying alone at 10 years old from Orlando to Philadelphia on Eastern Airlines (yes, I'm old).

The plane was half-empty and I was seated behind a person who decided that he just had to recline. I moved across the aisle, but the attendant made me move back to my seat.

A few minutes later, the undercarriage of the seat collapsed and I ended up in the floor.

While helping me up, the attendant told me that the whole plane was a pile of junk, and that everything was breaking down or breaking apart...

Just what a nervous kid wants to hear mid-flight.


2) Linda Blair Flies 

Just last year, on US Air from Philadelphia to Atlanta. The plane was experiencing turbulence and the lady next to me vomited all over me... I mean it got on my face, my shirt, my pants and in one shoe. No apology, no eye contact, nothing. Most of what she vomited was alcohol, from the smell of it.

The flight attendant freaked when I got out of my seat and told me to go sit down.

I told her that I was not going to sit in a puddle of someone else's puke, regardless of how much the plane was bouncing, and demanded that someone help me clean up.

To "help," she brought me THREE paper napkins.

My call of complaint about the stewardess was absolutely scathing.


Travel Hell: 10 Strange Crazy Things Passengers Have Done To Avoid Baggage Fees



From USA Today:

Airline passengers love to grumble about the add-on fees that have become commonplace when flying. Especially high on that list are checked-luggage charges now in place at most carriers. So, how can fliers avoid paying those fees?

They could earn elite status with their preferred carrier. Or they could apply for an airline credit card that comes with waivers for fees. Some, however, turn to some more unorthodox measures after arriving to the airport.

European low-cost carrier Norwegian Air decided to shine a spotlight on the latter, revealing some of the “most bizarre” things its passengers have done to avoid paying fees to check a bag.

Norwegian Air queried 50 of its ground staff at its London Gatwick hub on the subject. The airline used those responses to compile a top ten list on the “most bizarre attempts by passengers to avoid checking-in their hand baggage when their bag failed to meet carry-on requirements.”

Norwegian says one passenger was so flummoxed by a checked bag fee that the customer opted to give up his bag and told the airline to donate it to charity. That didn’t even make the No. 1 spot on Norwegian Air’s most-bizarre list (below).

“Between Christmas and New Year marks a busy end to a busy year for Norwegian in the UK and so we’ve gathered this research to put a lighter touch on an area that affects all airlines,” Norwegian Air spokesman Stuart Buss says in a statement about why the carrier published such a list.


For the record, Norwegian Air allows passengers to bring a small personal item at no charge. Beyond that, one carry-on is also permitted, but it cannot exceed 22 pounds on the airline’s lowest fares. As for checked-bag fees, they vary by route. They range from €9 (about $9.84) for a first bag on short routes to €66 (about $72) on long-haul overseas routes.

The airline’s full top 10 list of “bizarre passenger attempts at avoiding checking-in hand baggage":

1. Wore three pairs of trousers, with a pair of shoes stuffed in the jacket pockets

2. Decided to give up their bag and asked for it to be donated to charity

3. Carried a beloved pet’s ashes in their handbag and wanted leniency

4. Tried to bribe gate staff with newly bought chocolates from duty free

5. Refused to comply by repeating “Me no speak any English”

6. Two pairs of jeans were doubled up and worn as a “double denim” scarf

7. Claimed their bag contains fragile antique pottery

8. Wore two layers of suits

9. Insisted their credit card is maxed out with no money left to pay

10. Wore two winter coats and tied three (sweaters) around their waist

via USA Today




Bizarre Hot Seller From China: Apples That Have Been Kissed By Flight Attendants



 From The Daily Mail:

A number of listings have recently popped up on Taobao, China's equivalent of Ebay, to sell apples, which have been kissed by air hostesses.

The adverts showed the stewardesses, thought to be trainees at south-west China's Sichuan Southwest Vocational College of Civil Aviation, posing seductively with the orchard fruits.

Each of the apples were priced at 9.9 Yuan (£1.02), with rarer varieties rising to 129.9 Yuan (£13.40). The unusual items have attracted a lot of attention online with many web users buying the apples out of curiosity, reported People's Daily Online.


Several different listing appeared online, each seemingly from a different air hostess. Some are also accompanied by videos of the women actually kissing the apples.

One advert for the apples claimed that for just 9.9 Yuan (£1.02), you could 'take home the kisses of an air hostess'. 

It claims that the apples have been kissed by 500 air hostesses and there's also the opportunity to tailor your order accordingly.

As well as the apples, the online shop is also selling hampers made up of the apples and Ferrero Rocher. 

  C4A Taobao retailer, who goes by the screen name of Meng Ling, told MailOnline: 'We are the Sichuan Southwest Vocational College of Civil Aviation' Innovation and Entrepreneurship team.

'The income from this "air hostess kiss" campaign will be used to set up an University Student Innovation and Entrepreneurial fund to help more students realise their career dreams.

'Another portion of the income will be donated to an old people's home.'

However, despite the students' best intentions, their plan has been met with hostility online and

some have called their methods uncouth according to Sichuan News

From the sales listings online, it also appears that only a few of the apples have been sold.

Even so, the students are starting to see competitors creating similar listings in order to sell their fruits. 

via The Daily Mail


Travel Hell: Blew The Doors Clean Off


Carolanne omgFrom: Pat O

Being from the East Coast, I often flew Eastern Airlines.

There was never a trip that something did not go wrong. Once I flew from Rhode Island to Washington D.C. and ended up in Hartford, Connecticut for the night instead.

It stopped in Hartford and when it landed, the pilot landed so hard and fast that when he applied the brakes, that the back door blew off.

It was something to see, watching the runway race past from the back of the plane with no door. Fortunately we had already lost the cabin pressure so no one flew out with the door.

Needless to say, after so many mishaps on their record, Eastern went out of business.

--Pat O


Travel Hell: This Flight Is Non Smoking, But Fire Is Fine



About 20 years ago, on an airline serving and indigenous to Mexico, I was taking a flight back to New York from Acapulco via Mexico City. It was a twin engine jet, but I can't recall what type. As usual, I snagged a window seat just forward of the starboard side wing. About 20 minutes into the flight, the engine on the wing started trailing flames. As you can imagine, there were a lot of very scared people onboard.

The pilot must have shut the engine down or something around that point because the flames died out suddenly, but the flight got very bumpy and it seemed the plane was vibrating. Somehow we limped into Mexico City where we were greeted on the runway with emergency foam and just about every emergency vehicle that the airport must have had access to. The pilot put us down on the ground rather gracefully, and after a quick inspection they towed us to a gate.

For some reason they didn't want anyone deplaning and they kept us in the airplane for about an hour while the mechanic worked on the engine. Now, when I say worked, I mean worked. The guy tinkered with the engine for about 40 minutes, then said something to two confused-looking fellows on the ground off to the side of the wing and then started beating on the thing with a pipe wrench. Nine or ten good whacks later the whole engine tore loose and plunged to the tarmac.

At this point, they decided we might be slightly delayed ... and they let us off the plane into a sealed waiting room (no food, dubious telephones).

Now we could only see the other side of the airplane -- the one away from the problem. They left us there for about three hours, telling us that a new plane was coming. Then they announced that they didn't have another plane and that this one was being repaired.

As you might guess, somewhere along the line during the next seven hours when they were repairing the plane (duct tape and bailing wire is my guess), the pilots timed out and had to get some time off. So we waited another four hours for a fresh flight crew.

We got home, eighteen hours late, and I'll never again fly a local airline into that area of the world.