From u/Breckford, TalesFromRetail
This happened a while back. But it will always be a memorable moment in my life.
So it's just a normal afternoon day in the retail life (Clothing store to be specific). Pretty mellow day with a few customers here and there. This older guy walks in and I do the normal smile, greet, and ask how his day is doing.
Me: How are you doing today sir :)?
Now with my amazement this guy gives me a look in my eyes that was uneasy, as if I just asked the wrong question. And he quickly changes faces to this bright smile that was so heart warming
Customer: I am doing absolutely wonderful today. Thanks for asking. How about yourself? :D
Me: I am doing great today! Can I help you find anything today?
Customer: Actually yes, I need a suit, shirt, and tie for a business meeting I am having over seas and I want to really stick out and look "hip"
Me: Follow me, I will show you were our "hip" suit section is :)
I love this guy! His enthusiasm is amazing. I've literally only said a couple sentences to him and I already loved him... So we are walking over to the section which is not far. And usually when I show a customer a section we usually just have a long awkward silent walk. But this guy is actually asking about how today has been for me, "have you been busy this week?", "how long have you worked here?", "do you enjoy working here?".
I reply with all short answers. Finally we are to the section.
Me: So here are some of our suits and colors of shirts.
Customer: You look like a pretty stylish guy. What would you wear?
Me: Well if it were me I'd wear X (Suit jacket), Y(Suit pants) , and Z (Dress Shirt).
Sure enough he picks up X and Y in his size but he isn't finding Z in his size.
Me: Let me go check our stock room and see if we have any more available in your size.
Before I head back I suggest a couple more colors that I would think that would look great in the suit and would pop out. So I swiftly head to the back, and sadly there is no more sizes. He's been such an awesome customer I hate coming back to him and saying we have no more In that size. So I head back to let him know that bad news
Me: Unfortunately we don't have any more in your size.
He looks at me with a big smile
Customer: thank you so much for checking. I really appreciate that. I think I am going to try on some of the stuff that you suggested.
WOW!! He said "thank you"!! And didn't act like it was my fault that we didn't have his size. What a rare species to come across. So I go get him a fitting room. So he tries them on and I tell him to come out so I can give him an opinion on it. He comes out and he is KILLING IT!
Me: Wow you are looking gooood!
He give me a little twirl like a 5 year old girl pretending to be a princess.
So he goes back and puts his stuff on and comes out. And I help him at the register
Customer: You are the best sales associate I have ever come across. Is there any way I can help out or let your manager know??
Me: Thank you so much!! You're the best customer I have had. And I am the manager so I'll make sure I give myself a pat on the back.
So I finish ringing everything up.
Me: That will be $287.63
His face looked like a kids who ice cream just fell on the ground. And at this moment I knew that he probably didn't know it would cost that much. Thankfully our store always has coupons going on. Different ones each one. He was willing to pay and be ready.
Me: Actually. Want to see a magic trick?
He looks at me a little confused.
Me: That will now be $167.22
His face lit up. And thanked me so much for being so awesome and giving him my time. And I told him it was just me doing my job and the only difference was that he was the best customer I've had.
This is a little story. Just so when you at a customer at a store. I'm always willing to help people out when they are nice and understanding opposed to those who bitch about the price as it its my fault that I put up the full price sign. Being a good customer will get you a lot further rather than being a bad one :)