Coworker Hell: You're the one who wanted to be manager, now act like it!

 

Carolanne 010aa

From Former Mchell Manager:

In the my Kingdom of Burgers, one of the assistant managers "retired"/demoted herself. She's still working there part time, and still working a small amount of management shifts. Due to this, everyone under her her has gotten a promotion. Amanda, who was the second assistant manager, stepped up to the be the senior assistant manager. I stepped into Amanda's spot as Second Assistant. Ted, who was the lowest manager and got the fewest manager hours, stepped into my spot as full time "normal"  manager (also know as Shift Supervisor in my store, but that's just semantics) This means that Ted has more responsibilities.

Now let me go into depth about Ted. He is young, just barely legal to drink. He is quick to get angry and shut down, and he has an ego the size of Texas, Alaska, and Montana combined. He goes around proclaiming to be "THE King of Burgers" but in reality, he's not that big. In fact, he probably should not have been promoted to manager in the first place. For the longest time, he kept begging to become a manager, with all of us other managers saying "You're not ready, there are things you have to work on" etc. He got so upset over that and never really improved on the things we gave him advice about. But then one manager, who was just a "Fill in" manager until we didn't need him and he got shipped to another store, personally saw it as his life goal to make Ted a manager. So eventually Ted became manager. Whatever, the store manager allowed it, so I had to accept it.

Things he has done since becoming a manager, that are not actions a manager should be doing
A) Shrug when I ask him if there is anything he wants me to do before I leave. As every manager and crew does in my store, we always ask the manager a short time before we punch out if there is anything they want us to do before leaving. I did such, and was just met with a shrug. I took that as a "no, you are good to go" and just clocked out. The next day, when I approached him about it, and said "You shouldn't just have shrugged at me, you should have answered me with a proper yes or no answer" he just shrugged again. 


Carolanne 037aB) Shut down any time anything stressful happens. If we get a bit busy, he loses focus and automatically beelines to the kitchen because it's his comfort spot. He knows what to do back there, and doesn't want to deal with the stress of making sure that things are running smoothly/properly. In our store, during rushes, managers are the expediter: we are the ones that control where food goes and he cannot handle that (it may sound simple enough, but when you start getting flooded with orders, it can be hard to manage). Every now and then we go in the back to help them out, but we are supposed to stay up front whenever possible. 

C) Forgets to lock the safe or the back door at the end of the night. There have been a few times where he has forgotten to lock the back door, but he seems to now have stopped that. His biggest thing is leaving the safe unlocked before he leaves. It's not for any purpose of theft, it's purely a "Oops, I forgot" moment. Everyone has those moments. You live, and then you learn to NEVER do it again, especially when that amount of money is on the line. But he keeps doing it. And it's a simple fix of turning the knob before you leave to make sure it is indeed locked

D) The other day he got really pissed at me because I wouldn't let him run into his comfort zone (the kitchen). We were busy, but we had good staff so it didn't seem like we were busy. He kept asking me if he could go home early or do stuff in the kitchen because he was "bored". He is used to me just allowing him to roll over me and let him go home early or get his way, but I decided that day that I wasn't about to let him do that today. I told him no, he could not go home early. It was a simple "no" and his response was "Oh look at *my name* getting salty over me asking to go home early!" I was not salty at all, nor did my voice convey any bit of saltiness. And when I expressed that, he kept saying that I was getting salty over it. I just walked away from that. Later on, he tried running into his comfort area and I wouldn't let him, and when he angerly said "I have been up front all day though!" I simply responded back "Welcome to being a manager". He got so mad at that and refused to talk to me for the rest of his shift. 

E) He only thinks about his shift, and not the store as a whole. He constantly forgets to pull frozen things to thaw, leaving the morning shift to pull them. And when he is told "Hey, you forgot to pull grilled chicken" it gets met with a "oh...sorry" and not a "oops, sorry! I'll make sure that doesn't happen again!" kind of thing. The one day he forgot to pull croissants, and when I told him so he shrugged and said "So? I don't deal with breakfast at all" (he was a closer, not an opener) so in his eyes, because the day staff forgot to pull croissants, it's not his problem. 

Those are just a few of his issues. I know, it one of those "Work with him, teach him" things, but it's just so frustrating when I try to, because his ego is so big that he thinks nothing is wrong. Our store manager has tried to fix it, scheduling himself on Ted's closing shifts. But of course, Ted acts like an angel on those shifts. So for now, I just have to attempt to steer him in the right direction and hope to god he learns what actual managing is. 

--Former McHell Manager

 

 

 

 


Misty Meanor's Tales From The Gas Station: Escaping Hell

 

Mistymeanor

*slurp slurp slurp*
 
...
 
Oh shit, I'm on, aren't I?

*puts away her soda, clears her throat, then makes herself look more presentable*
 
Hello fellow RHUers, it's your old friend Misty Meanor here with a major update about what's been happening at the gas station.  Quite a lot, actually.
 
For one, the whole staff shake up took a huge toll on Yours Truly, not to mention my awesome manager Michelle.  It was too much for her to take, so she ended up resigning.  For a while, things went to hell, as we had no syrup for the soda fountain, we had no creamer for the coffee, our frappe machine was down... you know, everything had gone to hell in a handbasket.  We had gotten the District Manager in to fix things up while we got things back on track.  It wasn't easy, but things got back up there slowly.
 
Then we finally got our new manager.  "David" seemed to be a cool enough guy, saying he wanted to work with us based on our scheduling needs and whatnot.  He also seemed intent on bringing things back onto track at the store.  At first, I believed him.
 
Foolish mistake.
 
There were times where we were running low on change and our change dispenser was empty.  I texted him telling him this, his response was to, "Just do the best you can to give them their change."

Uh, what?
 
---
 
Also, did I mention that David never put himself on the schedule? Instead, he'd just show up from time to time, say, "I'm not scheduled today, I just came in to take care of <such-and-such.>" Not to mention, Michelle would leave us her numbers when we needed to update the fuel prices, but David never did that.  He'd just update it when he showed up.  If he felt like it.
 
When something was low in stock or empty, he'd tell us, "Just do the best you can.  It's no use worrying over things you have no control over." Uh, when the customers are chewing us out over these things, it does make me worry.
 
---
 
Gas station 1All the while, David was telling us we needed to focus on keeping the store clean and neat while making sure the gas station area was completely clean and our stock put away.  At least that's what David wanted.  Easy enough, right?
 
Unfortunately, our new District Manager, "Scott," had other plans.  You see, our company has a partnership with candy companies in that we sell as much candy as we can, and in return for selling their candy, the company gets a huge share of the profits.  So Scott wanted us to start focusing on offering candy to every customer in order to meet our quotas.  We had never had much of an issue before, but apparently the month before, our quotas had slipped.
 
Bad enough, right? Well, it gets better.
 
We also were told if we didn't meet our sales goals, there would be sanctions, including write-ups or termination.  That really hit me hard.
 
I mean, come on, this is a gas station! Most of the time, people just come in to buy gas, and they'll give you their money, tell you what pump they're on and what kind of gas they want, then walk out.  There's no way that they want any candy.  And the ones who did buy snacks and stuff weren't interested.  Also, did I mention a LOT of customers are more interested in eating healthy?
 
Yeah, that makes things a LOT easier, doesn't it? *sarcasm*
 
---
 
As a consequence of not meeting our sales goals, the company cut our hours and switched us to single coverage.  Meaning for every shift, there's only one person on.  However, according to a co-worker, I heard they do this because they're trying to save money so that the higher-ups can throw huge parties on yachts or in their mansions.  All while the lowly workers suffer.  All the while, we're given a list of tasks we have to do during the day, which is next to impossible since we have to keep an eye on the gas pumps and watch out for customers.
 
As a result, stock was being left out, hot foods weren't being prepared, coffee wasn't being readied for the morning, you get the idea...
 
Gas station 2---
 
Also, one of the other workers, "George" was a bit of an older guy, but that doesn't excuse his unwillingness to do his job.  George was notorious for simply focusing on the cash register and little to nothing else.  He refuses to go into the coolers to get anything or put stuff away because, he's "not being paid enough to do that." He also doesn't care about the cigarettes or anything else like that.  Seriously, if you don't like it, you can walk!
 
It's his devil-may-care attitude about this that makes me suspect what happened recently was caused by him.
 
In the gas station area, there are several trash barrels which require specific bags that are larger than the average trash bags.  Unfortunately, someone put the smaller bags inside the barrels and, as a result, when one of my co-workers tried to take them out, they ended up ripping and trash spilled everywhere.  Neither her nor myself were strong enough to lift the barrels and put the trash into larger bags (and no misogynistic comments please, because I've lifted heavier things than most people expect your average woman to carry!)

Unfortunately, as a result, trash was blowing all over the place and customers were complaining about it, asking when we were going to do something about it.  I told them when the next person got on they'd do something.  Alas, this kept going on all my shift.
 
---
 
Also, a teenage kid came in and wanted to buy cigarettes.  When I asked him for his ID, he claimed he'd been in there an hour ago and I should remember him.  (Spoiler alert: He wasn't.)
 
I kept telling him I needed ID and he kept making excuses, like he was in a car accident and he lost his ID.  Finally, he asked, "Will you just do it as a favor?"

"No," I told him.
 
"You don't have to be so rude!" He replied and stormed out to a nearby car where his friend was waiting.
 
Shortly after, a woman came in to buy gas, and as soon as she came out, the driver of the car called her over.  Immediately I stepped outside and told them to move along.
 
The passenger side window rolled down and said, "Who do you think you are? The police?"

"If you don't leave, I will call the police!"

"You ain't the f***ing police!" He snapped.  I finally hit my patience limit.
 
"GET OUT NOW!" I bellowed.  His friend drove out of there immediately.  At least he didn't make a rude gesture.
 
---
 
The same can't be said for an angry crusty who had appeared on the previous shift.  He was trying to pump gas, but he wasn't sliding his card at all.  Instead, he expected me to turn on the pump right away.  I used the intercom to tell him several times he needed to hang up the hose and slide his card first.  He hung it up... then lifted it again.  I told him to come inside, then returned to my current customer.
 
A few moments later, the older man came in and said, "I'm on that pump!"

"I'll be with you in a second, sir," I replied politely.
 
An exact second later, "It's been one second!"

"Sir, I'm with customers.  You have to wait."
 
"I'm not a patient person!" He replied, then stormed back to the pump.  Several times he tried to get me to turn on the pump, even pressing the help button.  I told him he had to pay before pumping.  Eventually, he got in his car and started to drive off... only to stop in front of my window and give me the finger.  I gestured towards the exit and mouthed, "GET OUT! NOW!"
 
He left.
 
Retailballsfreddy---
 
All in all, things were going to hell faster and faster with every shift, and there was nothing I could do.  It was getting to the point that I was having very harsh thoughts.  It was affecting my physical and mental health.  I just couldn't take it anymore, but the fact that we could be fired for things we have no control over showed just how terrible the company was.  So at the end of my shift, I clocked out and left my manager both a note and text telling him that I was done...
 
Then I walked off and never looked back again.  I have plenty of other references, I was only there for a few months, so this is no big loss.
 
I could've gone out in a blaze of glory, but I decided that, between poor management, greedy corporate officials, and other crap, it was time to call it quits.  I didn't give two weeks' notice because I had a feeling the others would not look kindly upon it, especially how I was the only one bending over backwards for them when things were going to hell.  I decided to quit on the spot.  Never thought I would, but I did it.
 
I figured, do unto others, right?
 
I'll be working with an agency to find new work.
 
For now, it's time for another soda!
 
--Misty

 

 

 

 


Toxic Managers: Manager makes me grovel on the phone

 

Md9

You might remember me from this post quite awhile ago.

http://www.retailhellunderground.com/my_weblog/2018/04/toxic-managers--1.html

Since I never thought I'd have to deal with the same problem again for formality's sake just call me Zeckney. Considering the way things are going this might become a daily occurrence.

Where I work schedules are posted the week of, for that week alone. So scheduling conflicts are a common occurrence. As well as changes to the schedule without notification leading to a lot of no-call no-shows. Leading to calls on the other employees days off to pick up the extra hours. It's a lax environment so no one ever gets fired, but that has lead to people abusing the system.

Didn't have this problem before with the old management. Where they would give us our schedule three weeks in advance, but that's a different story

Backtrack to the beginning of the week, and I'm swapping days with another employee so i can attend an appointment that was set up prior. Manager signs off, and I thought it was all good. Should have known better considering who I was switching shifts with.

Not to get too descriptive, but picture the typical feminist stereotype. Size of a whale, multicolor hair, disgusting BO. customers complain about the them all the time for their stench. Yet nothing has been done. Lets call her Deodorant, because they've probably never used it in their entire life.  

Deodorant decides to go home early, because of an upset stomach.

Manager #4 lets them leave. They count out their drawer. I cover up front, and snag some extra hours. No problem.

Deodorant clocks out. Doesn't go home. Buys three bags of potato chips, and eats them in her car before driving home. That should have been my red flag.

Speed foreword to some time after my appointment. I get a phone call. It's manager #2. They want to know why i wasn't at work. Explain that i traded shifts with Deodorant. They take another look at the schedule, realize their mistake, and apologize. No big deal manager #2 is nice about. End of problem.

Foreword to next day. Here's when their short sightedness about scheduling leads to problems. So i call to get my schedule, since it takes me over an hour to get to the store. As well as complications from my appointment leaving me physically unable to traverse at the time.

Deodorant picks up. I ask for a manager. Hands the phone over to them. It's manager #4. They sound really annoyed.

Me - Hello this 'Zeckney'. I'm calling to ask about my schedule. I just want to know when my next scheduled day is?

Manager #4 - angry Say please!

Are you kidding me? She really wants me to beg for my schedule?

Me - Hesitantly and confused Please?

I really didn't know how to react to that.

Manager #4 - Why can't you just come in, and get it!?

At this point I'm just dumbfounded.  Then proceeds to drop the attitude, and give me my schedule. Spouting it off so fast that when I asked if they could repeat the last day they snapped at me. Giving it to me with a snobbish flare in their voice. After repeating it even faster than before she hung up on me.

I don't know if they were busy or anything, but even then that's no excuses to act that way on the phone with another employee.

--Zeckney

 

 

 

 

 

 

 


Scheduling Hell: I have a family and a life too

 

SCHEDULING_HELL

From Former Mchell Manager:

I am so very, very, very, VERY frustrated right now. Frustrated, sad, and lonely. I may get a bit of flack for this, but I am quite honestly done with people who have kids getting priority over me. I am childless. But that does not mean I do not have a family or a life. 

I have worked in the Fast Food industry for years. Too many years to admit. And time and time again, I see people who have kids get priority over people who do not. Now, I am not talking about "Oh, you have to work Halloween because Suzy needs to take her kids out for Halloween". I'm talking about people who have fairly older kids and go "I need to be out by X time and can't work weekends because of my child" and then jumps on Facebook every weekend and posts about how they dump their child onto a supposed non-existent babysitter and goes out camping/partying. 

I'm talking about the Assistant Manager who never works a closing shift because she has kids, though her oldest is 12 years old, but "I want to be home to see them and to eat dinner with them!" That manager rarely works a closing shift. Last month, she had no closing shifts at all. If she does work a closing shift, it's maybe twice a month.

Meanwhile, I am stuck with half of a months worth of closing shifts (Another manager, who is not the Assistant I just mentioned, takes the other half). Does me being childless automatically mean that I get the shit end of the stick? And it's not like this is something just at my current job. My old job was like this too. 

I have a husband. I have a life (Or so, I wish I did). My husband has a job where he works Mon-Fri 8-430 (the bastard), so when I close (330pm-1am on the weekdays, 5-3am on the weekends), I don't get to see him at all. This week, I saw him on Monday and I will have a few hours with him on Friday evening and then I won't see him all day Saturday because I work a mid shift. I saw him for 7 hours on Monday, I get to see him for 7 hours on Friday, and then I'll see him for 5 hours on Saturday. So I get to see my husband for a grand total of 19 hours in the course of 6 days. All because my uterus has not graced us with a child (3 years and counting of trying).

But heaven forbid if I bring this up at work. Then I'll be looked at like I am the devil because I just want some equality when it comes to scheduling closing shifts. I'm sorry if this doesn't make too much sense. I'm currently crying because I fucking miss my husband. I miss my friends, who I haven't seen in fucking months because "My uterus allowed me to have children" gets priority over the barren one. 

--Former McHell Manager

 

 

 

 

 

 

 

 


Salary Hell: You Find Out Your Raise is Less Than What New Hires Are Being Paid - Should you Ask the Boss Why?

 

Carolanne 010aa

From Nubbinz:

So it has been awhile. I am currently keeping small children alive at a drop in daycare center in a gym.

However, I am feeling quite underappreciated by the boss lately...or actually stream of bosses.

Going on 3 years, 3 bosses, one temp boss.

1st boss was nice and I liked her however she got into an argument with a coworker over medical treatments and restrictions. Coworker went up the food chain and 1st boss was found to be WILDLY incompetent. 

Temp boss comes in to clean her mess while the search for a new person goes on. Under Temp boss I am given the authority to basically run the daycares hours. We had 7 people 3 quit. I pull 45 hour weeks to keep it covered. After new boss is hired I am thanked and given a gift card. People were hired so I did not have to kill myself covering things 

2nd boss is better. However it has been a year. Nubbinz knows there should be a performance review and raise. Nothing happens. Words were said and write ups were threatened. Pattern repeats with new boss over tiny things. 

Year 2 of work passes and 2nd boss is stepping down. Her last week she gives me a performance review I agree with and a raise that is double a yearly one. 

However, I had a chat with a friend who was briefly hired by 2nd boss right after she started. 2nd boss had given her a STARTING rate that was still higher than my raise. I have also overheard a conversation that I should not have heard that another coworker is also receiving higher since she started.

I am back and forth if I should ask what the f is up with this to new 3rd boss. All of us in the daycare have similar backgrounds. I have been working the longest and while I have had arguements my record is clean. I just want to know why it took me 2 years of working my butt off to get the same rate that my coworkers were given from the start. The consensus IRL is that if I ask I need to have another job on hand.

 --:/ Nubbinz 

 

 

 

 

 

 

 

 


Toxic Managers: I almost got fired because a manager was rude to me

 

Md8

From an RHUer:

I've been following this blog for years, but I thought I'd never have a story that would reach the level of retail hell.

The store I work for is the usual 9 to 9 affair. However very briefly we were allotted overnight hours to get some stocking done. Since our back room was overflowing, and not ordering a truck was out of the question. Typical corporate mentality. So I agreed to pick up as many night shifts as possible, because there would be shift differential(being poor also helps). Only on the clause that I wouldn't have to open the store, or work morning shifts.

Fast forward it's my third overnight shift. Just got home from work, plum dead tired, been asleep for a little more than an hour.

Phone call from my store. Wakes up everyone in my house(we all work night shift). It's my store manager asking me if I can come in at that very second. I give them the whole spiel about working the night before, and remind them about my availability. My manager apologies for waking me up, is very polite, and understands my point of view. End of story right?

Wrong! A couple hours latter different manager from a different store calls. This time the caller ID listed it as unknown number so my roommate picked it up thinking it was their place of work this time. I don't know what this manager said to my roommate, but my roommate still insists on referring to that manager as the rudest person on earth.

I get handed the phone, and am insulted for not picking it up. Before I could get a word in edgewise I'm  rudely screamed at to come into work at that very second. Now I was in the middle of washing my work uniform so I couldn't come in even if I wanted to. I try to explain this to them, but they doesn't listen. Even to the point where they accuse me of lying.

Carolanne 034aAgain I say no, and I get hit by a whirlwind of screaming. Followed by a guilt trip that they'll have to close the store if I don't come in. I was the first person they called, and free hours go fast so i doubt that would have been the case. Not wanting to get cussed at, or berated anymore i hung up. Since my patience was very thin from being woken up before. I figured not getting involved in a screaming match was the safest bet. 

A week later I hear through the corporate grape vine that I almost lost my job, because the manager complained that I was rude to them. When their phone etiquette was akin to a screeching monkey. With the only reason i still have my job was the first manager who called me. Who put their foot down, and brought up the fact that they had called me earlier. Basically the second manager was out of line for making arrangements for other stores.

She tried to claim that she was calling a different employee from her store. With some shlock that the numbers were similar, but that doesn't make up for the fact that they used my name in conversation. Being I'm the only person who has that name whose currently employed with the company in that state.

They did find another employee to fill in the hours that day, but as punishment everyone's hours got cut. Now there even more empty spots in the schedule, and they've been calling more often for people to come in on their days off. It's gotten so bad there are literally days when we are open where nobody is scheduled to work. Plus on top of that everyone who works there is quitting. With people either getting two days a week, or getting scheduled 1 day every two weeks.

Gotta love corporate logic. Having a problem that's not really an issue. Let's make it worse, and then wonder how it got so bad.

--RHUer