From Former Mchell Manager:
In the my Kingdom of Burgers, one of the assistant managers "retired"/demoted herself. She's still working there part time, and still working a small amount of management shifts. Due to this, everyone under her her has gotten a promotion. Amanda, who was the second assistant manager, stepped up to the be the senior assistant manager. I stepped into Amanda's spot as Second Assistant. Ted, who was the lowest manager and got the fewest manager hours, stepped into my spot as full time "normal" manager (also know as Shift Supervisor in my store, but that's just semantics) This means that Ted has more responsibilities.
Now let me go into depth about Ted. He is young, just barely legal to drink. He is quick to get angry and shut down, and he has an ego the size of Texas, Alaska, and Montana combined. He goes around proclaiming to be "THE King of Burgers" but in reality, he's not that big. In fact, he probably should not have been promoted to manager in the first place. For the longest time, he kept begging to become a manager, with all of us other managers saying "You're not ready, there are things you have to work on" etc. He got so upset over that and never really improved on the things we gave him advice about. But then one manager, who was just a "Fill in" manager until we didn't need him and he got shipped to another store, personally saw it as his life goal to make Ted a manager. So eventually Ted became manager. Whatever, the store manager allowed it, so I had to accept it.
Things he has done since becoming a manager, that are not actions a manager should be doing
A) Shrug when I ask him if there is anything he wants me to do before I leave. As every manager and crew does in my store, we always ask the manager a short time before we punch out if there is anything they want us to do before leaving. I did such, and was just met with a shrug. I took that as a "no, you are good to go" and just clocked out. The next day, when I approached him about it, and said "You shouldn't just have shrugged at me, you should have answered me with a proper yes or no answer" he just shrugged again.
B) Shut down any time anything stressful happens. If we get a bit busy, he loses focus and automatically beelines to the kitchen because it's his comfort spot. He knows what to do back there, and doesn't want to deal with the stress of making sure that things are running smoothly/properly. In our store, during rushes, managers are the expediter: we are the ones that control where food goes and he cannot handle that (it may sound simple enough, but when you start getting flooded with orders, it can be hard to manage). Every now and then we go in the back to help them out, but we are supposed to stay up front whenever possible.
C) Forgets to lock the safe or the back door at the end of the night. There have been a few times where he has forgotten to lock the back door, but he seems to now have stopped that. His biggest thing is leaving the safe unlocked before he leaves. It's not for any purpose of theft, it's purely a "Oops, I forgot" moment. Everyone has those moments. You live, and then you learn to NEVER do it again, especially when that amount of money is on the line. But he keeps doing it. And it's a simple fix of turning the knob before you leave to make sure it is indeed locked
D) The other day he got really pissed at me because I wouldn't let him run into his comfort zone (the kitchen). We were busy, but we had good staff so it didn't seem like we were busy. He kept asking me if he could go home early or do stuff in the kitchen because he was "bored". He is used to me just allowing him to roll over me and let him go home early or get his way, but I decided that day that I wasn't about to let him do that today. I told him no, he could not go home early. It was a simple "no" and his response was "Oh look at *my name* getting salty over me asking to go home early!" I was not salty at all, nor did my voice convey any bit of saltiness. And when I expressed that, he kept saying that I was getting salty over it. I just walked away from that. Later on, he tried running into his comfort area and I wouldn't let him, and when he angerly said "I have been up front all day though!" I simply responded back "Welcome to being a manager". He got so mad at that and refused to talk to me for the rest of his shift.
E) He only thinks about his shift, and not the store as a whole. He constantly forgets to pull frozen things to thaw, leaving the morning shift to pull them. And when he is told "Hey, you forgot to pull grilled chicken" it gets met with a "oh...sorry" and not a "oops, sorry! I'll make sure that doesn't happen again!" kind of thing. The one day he forgot to pull croissants, and when I told him so he shrugged and said "So? I don't deal with breakfast at all" (he was a closer, not an opener) so in his eyes, because the day staff forgot to pull croissants, it's not his problem.
--Former McHell Manager