Shoe Store Hell: Ignored For Another Customer


Shoe hell 4From dog_hair_dinnerTalesFromRetail

I was shopping at a running shoe store. I was at the counter having my items being rung up.

A woman walks out of the change room and puts the clothes she doesn't want on top of my stuff. (They sell some exercise clothes too) then she starts talking to the lady checking me out and asking for help finding something that fits better.

The lady checking me out just leaves to help the other lady.



So I'm standing there with my stuff at the counter like... What just happened? Am I invisible?

I went to get another salesperson and told them what happened. I heard the other sales-lady get chewed out by her co-worker when I was leaving.



Crazy Customers: Both A Bad Custy And A Bad Retail Slave All In One


04 crazy peopleFrom DragonDeadite, TalesFromRetail

Part of my job in selling appliance parts is that I sell to tech companies who go out and fix other people's machines. One such customer calls me up one day and ask me how many of a control board I have.

Me: "I've got 4 in stock here, and 10 more in my warehouse."

C: "I want them all."

Me: "Say what now?"

C: "Yeah, I want your four, and those ten."

Me: "You realize those are $100 each, right?"

C: "Yeah, it doesn't matter. I'm just going to hold them for a few days then return them."

Me: "Again... say what now?"

C: "One of our customers doesn't want to buy the part from us so we're going to buy all the ones you have so they HAVE to buy it from us. Then after he buys it from us we'll return the rest of them to you. Just do the ticket."

Me: "HA! No way, man. Not a chance in the world."

C: "What? WHY?"

Me: "I'm not going to help you screw over not only YOUR customer, but also any of MY customers that might need that board while you're playing your games. You want one, you can have one, but I'm not allocating all of them to you. So do you want one or not?"

C: "NO!" -click-



Malicious Compliance: Bad Retail Slaves Get Their Comeuppance


Malicious Compliance 2From vikingzxMaliciousCompliance

This happened years ago, when I was a student at college. Me and my friends rented a house, and we had to manage utilities. Normally not a problem, but one time ...

So it's Christmas. We're all heading out home one by one to be with our families, but I've got one minor problem: the utility bill hasn't shown up yet. I delay my departure as long as possible but it's nowhere to be seen. Eventually, I can't wait any longer. I lock the place up and head out.

"It's a college town," I think to myself as I leave. "And Christmas. They'll figure it out."

A week later I get an automated phone call, telling me that my bill is now overdue, and unless I pay now via phone, I'll be charged a large fee.

"Crap," I think, knowing that they also charge a "convenience" fee for paying over the phone. But that's only five bucks, better that than a late fee. So I call our utility provider.

"This office is currently closed until X date on account of the Christmas season. Please call back after this date."

"No problem then," think I. "They will understand that I could not pay, and the bill wasn't sent out early enough." So I enjoy my Christmas.

When I get back, a new bill arrives within a few days, detailing the missed bill and the seventy-five or so dollar late fee. Once they're open again, I call.

I explain the situation, that they didn't send out the bills early enough and that they hadn't arrived until well after everyone had left on break. And then that when I'd tried to pay over the phone, the bill finally coming in, the offices had been closed.

The person on the other end says, "Yeah, sounds about right."

Me: "Well, can you knock off the late fee? There was no way to avoid it."

Power Employee:"No."

Me: "Why not? I couldn't have paid it, it was too late in coming."

BADRETAILSLAVESPower Employee: "We know."

Me: "Couldn't you have sent the bill earlier? You knew Christmas was coming."

Power Employee: "Of course we did. This happens every year."

Click I get it, now.

Me: "So you're telling me you know you've set it up so that you'll hit a ton of college students with late fees because you'll be closed after the bills go out?"

Power Employee: "Yeah." No shame, this individual. Then the golden moment. "What are you gonna do about it? We're your only option. Do you want power or not?"

So yeah, this is a deliberate scam to make some extra money off of the college kids.

"I'll pay it," I say. "In person." I then collected the money for the utilities and called my bank.

Now, the office for this place closed at 7. I stopped off at my bank, then walked into this office at 6:45 PM with their money.

In quarters, dollar coins, and a few one-dollar bills.

A two-hundred and fifty dollar bill + late fee.

SCAMMERSThen I sat there and made the two employees count it out. Twice, so there weren't any mistakes! It took them until about 7:30, and there was a line behind me at that point. Both were glaring massive daggers at me, since they clearly wanted to leave.

I waited until they were done and closed the bill, then I looked at them and told them, "Pull this again, and I'll make sure every single payment you receive is in pennies, ten minutes before closing on the weekend!"

They never sent a bill late to our place again. Never assigned another late fee either. Our bills came right on time, early even.

I did pay!



Bad Customer Service: Making An Appointment Has No Actual Value


Bad retail slavesFrom Ilia

Okay folks, is time for Bad Customer Service ranting...

Five hours. FIVE. HOURS. At Yota's Car Place. We had an appointment for 10:10 am, which Dad made two weeks in advance. We received an email confirmation, as well as a warning that if we were late to our appointment, it would delay when the car would be looked at. Dad and I figure it'll take an hour or so to get the recalled parts removed and replaced. We bring a book each and go in. We arrive a few minutes early.

"Oh, your appointment time is actually just the drop off time. It doesn't move you ahead of anyone. There are a lot of other cars ahead of you, so we won't be getting to your car until about 3 or 4 pm. But our shuttle will take you anywhere in [city]."

1) Why the fuck did we bother making an appointment if you will ignore us to do walk-ins first?

2) Why the fuck didn't you TELL us over the phone that appointments are only drop offs and don't actually benefit us? We could have brought a second car and gone home!

3) Anywhere in [city] is useless, as we live in [city an hour away]!

4) Do you SERIOUSLY think we're going to do business with you assholes ever again after this shit?

We sat in the damn waiting room for five hours. I finished my book three hours in! Thank Thrognar I had my iPod Touch and could read webcomics on their WiFi... 

Jason RawrEmail of complaint we sent to Yota's Car Place, under my dad's name:



I am, quite frankly, appalled by the way [Yota's Car Place] handled our visit today. We received notice that there was a recall on parts for our [car]. I made an appointment (two weeks in advance) and was given an appointment time of 10:10 am to have these switched out. When my daughter and I arrived, we were told by a woman on the Red Team that our appointment wasn't actually an appointment to have our car looked it, it was instead merely a "drop off time" and that there were a number of people ahead of us. So though we made an appointment for 10:10am, the car wouldn't actually be even looked at until 3pm or 4pm.

We were not told this over the phone, or we could have been better prepared, or even arranged for other transportation for our wait time. Instead, we were directed to either walk up the road to Burger King or Wendy's, or they could get us a shuttle to take us "anywhere in [city]." Seeing as how we live in [city an hour away], this was not a useful recommendation. We expected to spend, maybe, two and a half hours tops while our car was taken care of. Instead, since our "appointment" time didn't actually have any meaning, we spent FIVE AND A HALF HOURS sitting in the waiting area waiting for the service team to eventually get to the car.

I was under the impression that an appointment (as is understood in other situations) was a time slot set aside for someone who was planning ahead to have their vehicle looked at. If that's not the case, then making an appointment has no value.

Freddy not impressedI find it hard to reconcile continuing to do business with a company that shows no respect for its customer's "appointment" time. We had other obligations to take care of today, which had to be delayed thanks to the lack of transparency about [Yota's Car Place] Customer Service Policies.


Now we have done business with independent garages. They call it a 'drop off time' and not an appointment. They have been upfront with us that it may take hours or even a day or two. This is perfectly fine.

However, we made something specifically called an "appointment" with the employees, at a corporate owned dealership and service department and it was stressed that if we missed our appointment by more than ten or fifteen minutes, we would 'lose our spot.' This usually implies something similar to a restaurant, or a doctor's appointment. If it's a drop off time, you call it a drop off time. Grrrrgh...



Inattentive Slave Doesn't Care About Ratings


Movie theater hell 2From KitKat

I ran into an inattentive retail slave a few months back.

Let me preface this by saying at twenty eight, I can still pass for a teenager. At Christmas time, my parents and I went to see "Why Him?" and my mother went to go get the tickets.

I'm standing there next to her waiting to get ID'd or for my mother to be questioned on my age. The guy selling tickets lists them as two senior citizens and a child.

We miss this initially and wander away to find my father. My mother checks the tickets and sees that one of those tickets is for a child. She starts laughing and tells me what it says.

What I want to know is why no one was questioned especially since I wasn't making a huge effort to look my age that day.