Awesome Customers: Two Sisters are Admonished by Customer After they Berated Cashier For Register Going Down


Carolawesome From Grocery Girl, January 2010:

I work at a grocery store (two films were filmed here :) by a certain pair of brothers.), and I've been there for about 8 years now, I'm also in college.

But anywho this happened about....2-3 years ago... it was super packed and we have old...old registers that would either freeze or fry and everything in between because they do not want to put in the effort of rebuilding the front and have working or new anything.

Most of our things were second hand...or from the early 90' you can see we usually have a lot of issues with the computers. It's also very easy for the store to get busy, we have 4 registers (which only 3 would be open to ring and express was strictly for lottery purchases, it's annoying and we're a small store.

On this day two very rude and severely annoyed sisters just couldn't understand how it was busy and thought that they should be helped first and foremost.

As it came to the time that it was their register froze....

They started berating me on my customer service skills and didn't accept my apology or explanation of the situation.

It took only a minute to restart but when its busy it seems like half an hour X_x.

They started cussing me out!Carolanne 074a

And I was still a bit of a newbie at cashiering and still shy so I just took it.

Then the woman behind them spoke up.

"Don't you dare talk to her that way! It's not her fault that the computer isn't working! You should be ashamed of yourselves!"
I sadly can't remember this customer by name, but I will always remember her face and kindness.

The sisters muttered something along the lines of "we weren't talking to you" as I finished their groceries and they left.

I was in absolute shock and as I was talking to the woman and telling her she really didn't have to do it she tell me "Oh no no no! They had no right to talk to you like that! You are a sweet girl and didn't deserve that! You have always been sweet to me and the other customers. I like coming here!" 

Among many other things she said...but to continue with the story, I saw her at a local artist auction my friend >Ratchet the Barista Girl was featured in ((  HII!!!  :D  )) and we chatted and would chat every time I see her, she even said that herself, my husband and I should hang out some day.

She really is the sweetest lady I've EVER met. 

--Grocery Girl






Retail Hell Memories: Thanksgiving Kindness


Carolanne 019

From u/Poonjaber, Tales From Retail: 

At the time I was young and had just moved into my first apartment. I was working as a lead at a local corner store, and volunteered to work all of Thanksgiving. Everyone else rotated in small shifts to help me out during the day. Really it was more so I had company.

At the start of the day right after we had opened an older lady came in and asked if we had a few various items, I helped her find everything and she gave the usual "I'm so glad you're open, but really sorry you have to work today." In the up until about 3 we were fairly busy then everyone started settling down with their families and it was just myself and a cashier. Who left around 5 so she could go home and eat dinner. About 6 the same little old lady came back to grab some candy and was shocked to see me still working there. I explained that I had volunteered to do so, for two reasons, it allowed myself to save up a little more money, and gave all of my peers a short shift so they could spend time with their families. To my shock about 15 minutes later two men arrive, and explain that their mother asked them to load up a plate of thanksgiving dinner and bring it over. After working in retail I've seen some terrible people but to this day this warms my heart.

TLDR; nice older lady came in twice while working a double on Thanksgiving at a corner store, had her son's bring me Thanksgiving dinner.






Awesome Customers: Solid Gold Human Being



From u/Berylldama Tales From Retail:

I work at an antique mall and as such, the POS system is also an antique. We had a gentleman come in and purchase a few vintage Avon bottles and while I wrapped them we chatted. He was lonely and wanted to talk about the bottles reminding him of his childhood and stuff like that. Totally normal interaction, to be honest.

He leaves then comes back a few minutes later having decided to purchase another bottle and a few more items he'd been thinking about. We talked again and he got to the part about his wife having passed away a year ago. He's headed out of the store again and pauses to peruse the few shelves of fine jewelry. Meanwhile, the traffic has picked up and I get busy opening cases and pulling merchandise for other customers so I'm a little flustered. He beckons me over to show him a gold and chocolate diamond men's ring. I open the showcase and he says his wife was into diamonds and fine jewelry and always wanted him to have a nice ring but he'd never found one he really liked until today. He slips it on and it fits like it was made for him. He says he'll take it. I grab the price tag which is a little placard with all the ring's information next to the ring. This baby is like $800. I'm not used to customers making such big impulse sales so I get excited. (No, I don't work on commission, so I had no reason to get excited but I do love selling things. lol)

I ring him up, having to input all the information myself because, again, this is an old POS that relies entirely on the sales associate. He thanks me again and wanders out.

Half an hour later he comes back, saying he'd gotten home and realized he didn't have a copy of the ring's details that were included on the placard. I grab his invoice and make a copy. He goes back to the showcase, looks at it, then calls me over. He says he thinks I gave him the wrong info. I look closer and realize I HAD PULLED THE WRONG PLACARD! Not only that, but I'd undercharged him. By like a lot. His $800 ring was actually a $1700 ring!

Guys. I almost died. I apologized profusely. He just smiled and said not to worry about it. He'd pay the difference. My manager came and helped me get his transaction situated since it involved a void. The gentleman was the picture of grace. He paid the extra $900 without batting an eye and this time we made damn sure he got the right information for his records.

After he'd left my manager, who is one of the rare good ones, turns to me and says very cooly, "Bet you won't make that mistake again, huh?"

TL;DR Solid gold human being buys a gold and diamond ring, is accidentally undercharged by $900, gets all the way home, realizes something wasn't right, drives back to the antique mall and pays the extra $900 for a ring he'd already gotten out the door with. Probably saved my job.








Customer Kindness: Young Couple Surprised When They Can't Pay For Groceries Because of Declined Card



From  u/ian715 Tales From Retail:

So I work at the Service Desk of large grocery store chain on the East Coast of the US and this happened just a few minutes ago.

A younger couple (probably 20-30 years old) came up to the desk because they were having trouble using their card to pay for their groceries. Their transaction came out to $195.98. They said they just used their card at a gas station but for some reason in the span of the last 30 minutes, her card was put on hold according to her banking app. Since it was 9:30 PM on a Saturday night, the bank was closed so she couldn't call them.

I told them that if they would like to try to call the bank tomorrow, I would be happy to hold their groceries in a cooler for them. But then again, tomorrow is Sunday so they weren't sure if their bank would be open. Eventually, they decided that they should just go home for the night and leave the groceries in case they couldn't reach the bank tomorrow. I noticed a gentleman and his wife standing a bit behind the young couple to my left, but didn't think anything of it.

The young couple and I started taking the groceries out of their cart when the gentleman to my left walked over and told me to ring up their order. The look on the younger couple's face was unforgettable. They told him multiple times that he didn't have to but every time they said that he responded with "don't worry about it. We've been there too. I get it."

So he ended up paying the entire $195.98 of groceries for this younger couple and it was amazing. Both the guy and the girl started to tear up a little bit and I almost did too lol.

Anyways, just a great moment that I felt like sharing from the Service Desk.






Customer Kindness: A stranger made me cry for my birthday


Carolanne 005

From u/MuseMania, Tales From Retail:

So I work in a hospital as an administration officer/admissions clerk. I know it's not retail, but sometimes it may as well be with the amount of people we interact with. I have a lot of crazy stories from working at reception, but this one is my favourite out of any job I've ever had.

To preface, it was my 21st birthday last Saturday, and my coworkers organised a surprise set of flowers to be delivered while I was at work on Friday. Overwhelmed with emotion, I went out to the front reception to give my colleague a hug to say thank you. The conversation went like this: (M is me, C is colleague and OG is older gentleman)

M: Thanks so much for the flowers!

OG who was standing at the desk: What's the occasion?

C: Oh it's MuseMania's 21st birthday tomorrow!

OG: Well it's not every day that you turn 21, happy birthday! When I was 21, my grandmother bought me a Rolex watch. I never wore it very often because I knew how special it is. Recently I had it valued and it's worth between $5000-$20000!

C and I expressed our amazement and OG left.

Now this was a lovely interaction but I didn't think much of it afterwards until I came back to work the next week.

I was unwell over the weekend so I didn't return to work until the Wednesday. When I arrived back, my colleague told me that OG had been looking for me on Monday and Tuesday, but was discharged so he didn't catch me before he left. However, she led me out the back and showed me a little envelope with a package inside. She beamed and told me to open it. Inside was a brand new watch and a note that said: "I know it's not a Rolex, but happy 21st birthday! From OG."

I'm not going to lie, I stood out there and cried for a good five minutes. Sometimes all it takes is one good customer to make up for every other bad customer you get. I've never been so grateful :)

Here is a photo of it 😊










Little Girl's Compassion Leaves Lasting Impression On Game Store Worker


Game store 2

 From  thegamesthief Tales From Retail:

I work at a friendly local game store, we do tabletop games, ttrpgs, that kind of thing, and we have a really strong community of awesome people who game here regularly. With that out of the way, my story:

It's a really, really slow Sunday, nothing has happened all day, and I've been doing homework most of the day, with nothing else to do until a family of 3 walks in. It's a fairly young couple and their daughter, probably 5 or 6 years old. They look around for a while, I give the usual "let me know if I can help" and that stuff. About 10 minutes into them getting here, with me working on other things, the daughter (DT) and the dad (DA) have this conversation with me (ME)

DT: That man (pointing at me) needs a hug daddy. Hug him.

DA: Well as nice as that is honey, I don't know him very well, he may not want a hug from somebody he doesn't know.

ME: I love hugs, and I normally would say yes, but your dad is right, I don't usually want hugs from people I don't know

DT:(now visibly sadder) oh. Ok. I'm not going to make you hug my daddy if you don't want to... But if you need one, let us know!

And they both just kept on looking around the store for a while, ended up getting some dice, and as they were leaving, the little girl turned to be and said "I hope you find someone to hug you!" And left with her parents.

It was easily the nicest thing that's happened to me working retail ever, even working at an amazing shop like this one.