Retail Balls Awards: Mostrous Old Lady Gets Told

 

Retailballsfreddy

 

From Cosmetics Hellhound, June, 2011:

I had an older lady come into my store the other day looking for Elizabeth Arden Green Tea Deodorant (Which by the way smells fucking awful).

I had a poke around before I remembered that our store had pulled it from the shelves because it doesn't sell very well at all.

I went over and apologized profusely explaining that I had forgotten that our store did not carry it anymore but I did have a couple other prestige deodorants that I could show her if she liked ... this was when she went from sweet little old lady to demonic bitchcunt in all of .3seconds.

Bitchcunt: "WHAT THE FUCK IS WRONG WITH YOUR STORE?!?"

Me: "I'm sorry? I can call a couple other stores nearby to see if th--"

Bitchcunt: "So you are basically telling me that not only is your fucking barsoap sold out, but everything else too? I HAVE HALF A MIND TO CALL YOUR FUCKING HEAD OFFICE TO TELL THEM HOW THIS FUCKING STORE IS RUN."

**Turns out she was looking for Irish Spring Bar Soap in the front too, as I explained before my store is set up with an area cut off with a wall that is brightly lit (think department store almost) with prestige cosmetics such as Lancome, Guerlain, SMASHBOX, etc and then "Front Store" which is the drug store area and mass cosmetics such as L'Oreal, Covergirl, etc**

MonsterMe: "I am sorry you feel that way but there is honestly no reason to be swearing right now we have other clients around here that do not need to be hearing this language"

**INCLUDING a poor little girl no more than 9 or 10 who looked horrified by this decaying, screaming, corpse-like woman in front of us**

Bitchcunt: "I will do what I WANT, sonny, this is a fucking free country isn't it?"

At this point I am about done with her fucking attitude and I am seeing sparks and shaking like a leaf. I ended up doing something that I am so surprised did not get me into heaps of trouble because I am about 9000% sure I am not allowed to do this without managerial permission but you know what? She was a fucking bitch. I would like to think she deserved it.

Me: "I think it's about time you leave, get out of my store."

Bitchcunt: "IT'S NOT YOUR STORE, I PAY MY TAXES, I WILL LEAVE WHENEVER I FUCKING WELL PLEASE."

Me: "NO, YOU WILL LEAVE NOW OR I AM GOING TO CALL THE COPS THIS IS A PRIVATELY OWNED BUSINESS IT IS NOT OWNED BY THE GOVERNMENT AND IF I WANT TO KICK YOU OUT FOR BEING RUDE THEN I WILL, NOW GET OUT."

I started hustling this old bat out the front door but she was still pushing one of our shopping carts, I grabbed it and pulled it away from her and she protested with a "I am not gonna steal your stupid cart" I told her I honestly don't care what she was going to do with it but it is NOT leaving my store and I wrested it from her death-grip.

hen shit got a little weird, she laughed (manically, not haha funny) and stated "I'm just a crazy old biddy I will do what I want" and left the store .... I still don't know how to take that, honestly.

--Cosmetics Hellhound

 

 read more Retail Balls Awards Tales here

read more Beauty Hell stories here 

and you can be very afraid of more Monstrous Customers here

 

 

 

 

 

 


Discount Rats: “I can get a discount on this, right?”

 

Discountrat1

From u/RealestAC Tales From Retail:

So yesterday, I had this dude come by with a box of cologne...I see nothing wrong until he shows me, the plastic was either ripped apart of stabbed multiple times to make it look like someone was trying to take it. Here’s the kicker, all the items were in the box.

He tells that he found it that way and wants to know if he can get a discount..let me tell you guys, our cologne and perfume boxes are designed that the customer can open the box and smell it. It’s not like they are sealed right, I’m thinking he did that and tried to get a discount on that 30 dollar item. I know this because earlier in the day, me and a coworker were over there looking for an item for webs and I saw it intact.

So I call for a manager and I tell him the situation, he tells me that if none of the items are missing then no discount. I tell the customer and he gives me the item, saying he doesn’t want it then.

--u/RealestAC

 

 

 

 

 

 


Retail Hell Memories: Compensate you for what?

 

Carolanne 009

From Tylerxxo, Tales From Retail:

Worked in retail some time ago.. woman comes in wanting to purchase a specific makeup product. I look for it, check stock room, and we are sold out.

Me: I apologize ma'am but we are sold out..I can put you on a wait list and call you when it arrives in shipment.

She gives me this horrible look

Woman: Well what are you going to give me for this inconvenience? I drove all the way here and you don't have what I wanted. You need to compensate me for gas!

She was dead serious! I took a pause waiting for her to laugh or smirk or something. Dead serious.

Me:...I can't do that, we urge you in the future to call before making a trip out here if it's a drive for you..but I cannot compensate you for gas.

She goes on a fit how that's ridiculous and unacceptable of us. She needs some sort of compensation. She ends of storming off saying she will never return lol.

You promise, lady??

--Tylerxxo

 

 

 


Bitch Encounter: Why are you so angry over a free gift?

 

BITCH2

From weijiji, Tales From Retail:

We have a membership program at my store and one of the perks is getting a free gift and 20% off your purchase during your birth month. Regular employees like myself aren't responsible for mailing this coupon out as it's a job for our owners, so there's not much we can do when a customer comes in claiming they never got their coupon.

A middle aged woman comes in wearing her sunglasses (an instant tell that she was going to be problematic) and asks if we still did the birthday promo. When I tell her that we do, she said she had never gotten the coupon for this year and last years. I get her phone number to look up her information to see if her address was up-to-date or correct.

Me: Do you still live at [address]?

Customer: I've been living there for 25 years. I would know if I moved.

Me: Well, I'm not sure what went wrong because all your information is correct.

Customer: Can't I just get the gift? You can already see my birthday in your system.

Me: Unfortunately, we need the actual coupon to process it as it has a barcode. Let me take down your information so I can pass this off to the manager so she and our owner can fix this so you can get the coupon.

Customer: So you're saying I'm going to have to come back just to get a stupid gift that I should have gotten today?

Me: Yes. There's nothing else I can do because we're not responsible for the distribution of coupons. May I have your name and phone number?

Customer: That won't be necessary. I want to speak to your manager. Are they in?

Me: She isn't in at the moment. The best I can do is pass your information to my manager and she'll give you a call tomorrow.

Customer: This place is ridiculous. How do you expect to stay open when you're this stupid?

She ends up walking out and I couldn't help but feel bad because it's like... Girl... You're this angry over a free gift? You don't even know what it is! Relax, my guy.

--weijiji

 

 

 

 


Entitled Customers: YOU opened it!

 

Sephcusty

From NovelTAcct Tales From Retail:

Short but irritating:

Me: “Can I help you find something?”

Her: “I’m looking for hairspray, but travel size, I need to take it on an airplane.”

Me: “We’ve got that! This wall right here has all our travel-size products. We have Brand A and Brand B hairspray.”

Her: “Lemme see Brand A.”

Me: hands it over

Her: “Can I open it and see how it smells?”

Me: “Sure!” (Our travel hairsprays aren’t shrunk wrapped or sealed at all, you can just pop the cap off.)

Her: opens it and sprays it in front of her and wafts some towards her face “Oh, I like that. Ok, I’ll take this kind.”

Me: “Great! I’m glad you found what you needed.”

Her: “Can I get another one? This one’s been opened.”

Me: smiles, passes her a ‘new’ one and chucks the ‘bad’ one back in the display. Dies a little inside.

--NovelTAcct

 

 

 

 

 

 

 

 

 

 

 


Two Discount Rats in One Night: I WORK RETAIL I KNOW YOU HAVE TO GIVE IT TO US

 

Discountrat1

From Tarahdikov, Tales From Retail:

We have these crappy cheap perfumes priced 3 for $10. Apparently last night people really had trouble with this (there’s a BIG sign on it too)

First story: (Me cleaning up my register so I can leave soon, a wild lady appears with 4 small perfumes)

Lady: are these 3 for $10?

Me: yep!

Lady: so what are these? Perfumes?

Me: yes ma’am!

Lady: can you give me 5 for $10?

Me: no? That’s not the sale. Corporate sets that promo and I can’t change that.

Lady: why not? Just give it to me for 5 for $10

Me: I can’t though

Lady: why not?

Me: because, because I need my job. Giving you two extra would be considered theft. I love my job too much to do this. Lady huffs, leaves them on the counter.

Next customer, this is my regular really nice customer but has some extra person with her this time. My favorite doesn’t speak great English but is always so nice and bubbly that I enjoy having her

Favorite: so these compact mirrors are 3 for $10 right?

Me: sorry, it’s only the fragrances (it says FRAGRANCES 3 FOR $10 on this sign on both sides of the fixture)

Favorite is OK with this and I show her the clearance ones that are BOgO free. But her EXTRA FRIEND is not happy.

Extra: BUT IT SAYS 3 FOR $10!

Me: yes ma’am but it is only for the perfumes.

Extra: IT SAYS IT ON THIS SIDE I walk over and sure enough says FRAGRANCES 3 FOR $10.

Me: it says fragrances though.

EXTRA: BUT IT'S NOT ALL THE WAY TO THE RIGHT WHERE THEY ARE. (In the middle of fixture)

Me: yes but it still says what the sale is for

EXTRA: I WORK RETAIL I KNOW YOU HAVE TO GIVE IT TO US.

Me: but I don’t.

Favorite dismisses her friend and we ignore her extra friend and make small chat about her daughter's birthday (I had outfitted her).

Granted that sign has been there for over a year. Never had any issues until last night.

--Tarahdikov