Fast Food Hell - Outrage Over Hot Sauce

 

 

 

Fast food hellFrom Taco Slave, July, 2010:

I've been pretty much a Drive Thru Slave for about 13 years now.

Right now I'm the night manager at Taco Bell/Long John Silver's. Situated in the nook of a rather ridiculous 3-way intersection, I am blessed with pretty low volume work.

I spent most of Black Friday night thanking the retail/customer service gods for making drive thru completely utterly dead. There's a Walmart less than quarter mile away and the streets are packed... And I have one customer. My heart goes out to all the retail slaves getting spat on for their ten dollar tv coupons! The worst I had (before the paragraph to follow) was an entitled woman who thought she would like to prepay her tacos, shop, then come eat them. I told her she better hope I remember her......

Sooooo its 20 minutes to closing time, I've had maybe 5 orders in the last hour.... and I knew I wouldn't get away with no problems today... 10 mins to close this guy wants 50 of EACH hot sauce with his 2 bean burritos.

I said "No our policy is one per two items ordered but I'll give you this (giant handful of packets, prolly 20)".

He goes "C'mon baby you can do better than that."

I just growl and walk away to get his burritos.

I ask one of my two crew members to hand them to him because I'm going to yell at him when he asks for even more sauce.

She returns a moment later saying '"You gotta come talk to these guys..."

So as I return I'm psyching myself up for an argument. Just as I reach for the window latch, the guy gets out of his truck and punches the window, twice, hard!

 

Freddy Holy Crap

I recoil and suddenly realize no way am I opening the window now!

I scream, "Did you just punch my window?! I'm calling the police!"

He levels a finger at me with a death stare.

I grin and stick my finger on the window like I'm E.T. and start giggling.

His face squeezes up with rage and he takes off....

I think I freaked my crew out... One girl was all "I never seen you get mad like that..."

And I thought about it and regained my composure and said to her, "If that's the worst thing that happened to us on Black Friday I'm pretty damn good with that."

She agreed.

--Taco Slave

 

Read more Fast Food Hell stories here!

 

 

 


THE PROS AND CONS OF WORKING RETAIL THANKSGIVING DAY

 

Carolanne2 017b

From Jit, sent Thanksgiving Day night, November, 2010:

Tomorrow when I go into work, I'm going to rip everyone's motherfucking BALLS OFF!!!!! AAAAAAAUUUGGHH! I HATE WORKING HOLIDAYS!

I mean, "I had a bad day."

1. I went into work at 2:30. I was scheduled at 2. Already I'm stressed and kicking myself because not only did I fuck up and not get the right time on a HOLIDAY the ONE TIME I was scheduled to work in a department and not at the register, the people leaving at 2 had to stay till 2:30 because people called off that were supposed to be working with me. So they had to stay past their shift for me. Fuck me.

2. One person that was supposed to be working with me until eight called off. NOT a good day to call off.

3. From 6-8:30 I was completely alone and swamped.

4. The front end cashiers were swamped because of call offs, therefore

5. Because of number 4, I worked through all my breaks and unpaid lunch.

Carolanne2 0196. After our sale ads ended at 9, someone eventually sent a coworker back to help me at 9:20 when we were DEAD AS ALL MOTHERFUCKING HELL. And she did SHIT for helping me. I know it was busy up there too, but still. Jeeze. She went MIA in 10 minutes.

7. A new co-worker gave unauthorized information to four of my customers and made me look like an ass for not telling them what he did. They all had the audacity to say that they preferred guys working in electronics because they know their shit. WHAT THE FUCK ARE YOU FUCKING SERIOUS!!! This was during the busiest part of my shift. Little fucker didn't even bother sticking around to help me ring out any customers or get any merchandise for them off of the shelf... auuuughhh

8. I was supposed to leave at 10:30. I got clocked OUT at 11:15 because of an indecisive customer plus the only manager in the store had to deal with her, she was also the only one who could clock me out.

BUT! ONNN the positive side..

1. The customers didn't eat me alive for not being fast enough.

2. One of my manages kicks some major ass and stayed back with me for a half hour-45 minutes to get control of the number of customers I had to deal with.
 
3. It's over now.

BUT!!! ONNN the negative side...

1. I have to do this all over again on Black Friday. *SOB*

Wish me luck?

With retail hell love,

--Jit

 

 

read more Black Friday Hell / Working on Thanksgiving tales go here

 

 

 

 


Just Another Day in Retail Hell on Black Friday

 

From Kerry, November, 2011:

Kblackfriday

In the fitting room: a fucking banana peel. REALLY?!?!

 

Kblackfriday4

Here you have a child's dirty sock stuck on a jeans rack. WTF??? I have no words... How does this even happen?

 

Kblackfriday2

So now I'm the fucking shoe department.

 

Kblackfriday3

Black Friday piggy trails. I should have just called housekeeping and asked for one of those brooms with the long brushes so I can just push it all into a fiery pit of molten lava.

--Kerry

 

see more Fitting Room Hell here

see more Black Friday Hell here

 

 

 


Retail Hell Memories: The Thanksgiving Couple - A Positive Tale

 

OCTOCAROL 124

From  PandaSoap, Tales From Retail:

This last Thanksgiving I, like many others, had to work. More specifically, I had to work a shift that was during the prime meal time, meaning I would miss dinner. Not one coworker of mine was happy to be there. Our only hope opening up that afternoon was that it wouldn't be busy. Boy were we wrong.

Doors open and there was already a medium crowd outside the store. People were acting like they normally do (not saying anything to us after we say hello, general dehumanizing stuff you know). Then it happened. This young (mid to late 20s) couple comes in and I offer to help them. The woman wasn't rude, but more neutral in tone towards me (a welcome attitude at that point). The man, however, was the most polite customer I had delt with in a long time. I helped them and they came back to me and asked for more help a bit later, but they were both still super polite and treated me like a person. They both thanked me and it honestly made the rest of my shift bearable.

Working on a holiday sucks. Especially a family oriented one.

To those who go into stores on holidays: I get that most employees aren't going to be in the best mood, but if you flash a smile and treat us like humans rather than servants it will make our interaction with you better, as well as our mood in general.

If you were "that couple" to any retail employee, thank you.

TL;DR: A pleasent customer interaction can make all the difference.

-- PandaSoap

 

 

 

 


Retail Hell Memories: Saving and ruining the same day.

 

Jason2 026

From  WhySoWrong Tales From Retail:

The Saving

Years ago on a busy Black Friday morning at "Save Money, Shop Elsewhere" I overheard two customers complaining about a competitor as they waited in line for cheap games.

It seems the competitor advertised some half priced brand name portable GPS units. Must have thought their normal customer market needed directions from their desk to the supply closet since they sold office supplies.

The competitor formed a neat and orderly line outside the store in the snow and ice. They handed out nice numbered reservation slips for the 50 or 60 people waiting half the night in the cold.

They then opened right on time and sold both units they received.

That's right. 2. They had 2 GPS in stock.

I get the customers attention, ask if they kept the info. They had.

Me: I've got 25 in stock. Want me to match that ad for you?

Customers basically speechless but extremely happy when they both get the GPS they wanted. A few customers later in our sales line also got some.

The ruining

Hours later word must have gotten around that we stocked that unit all the time . The competitors price was well below our cost, so each unit sold as a single item sale would be a significant loss of profit. Time for the eBay resellers.

The phone begins ringing every few minutes as we enter the last hour of the sale. Repeat same phone call over and over.

C: Do you have competitor portable GPS?

Us: Yes and no.

C: What?

Us: We have ??? units available at $$$FullPrice$$$. We gladly matched competitor price this morning for anyone who came to participate in our sales event. We are well aware that competitor has been out of these since they opened their doors this morning. As there is no way for them to sell you a unit, we are not price matching the sale this late in the day.

C: Oh... Nevermind then.

TL&DR

Competitor screwed customers advertising things they didn't stock. Sold our stock below cost to customers who spent night waiting for our sales. Did not sell our stock to customers calling in last minute.

-- WhySoWrong