Cart Pusher's Day From Hell: Belittled By a Bitch and Almost Run Over By a Dumbass



From Bagger Chick, posted to RHU, Feb, 2010:

So I had carts twice today, and it started off not so bad the weather was warm and a nice breeze. The store wasn't overly busy so there wasn't a huge rush to get carts in the store.

About 20 minutes into my cart shift I am at the back of the lot and there is a custy unloading her cart into her car. Her car is parked a pace away from the Cart return rack. Normally I would just walk up to her and grab her cart so she wouldn't have to go the 5 steps and put it away. But, I already had a string of carts that happened to be a smaller size and would not stack with the one she had. I was about 20 feet away from her when I see her just park the cart in the empty spot beside her and walk to get in her car - the return was less than three steps away. That was just enough for me today for some reason.

I walked up to her and said:

Me: Ma'am would you mind putting that in the return please?

Bitchy custy: Well isn't that your job now Missy? Why don't you just put it in that stack you have there.

Me: Sorry Ma'am that carts doesn't fit with these.

Bitchy Custy: It is still your job so you come take it.

J2Me: No Ma'am my job it to collect the carts from the returns customers are responsible for getting them in the returns. Also the store is not responsible for any damage caused by loose carts. And it is quite windy today so if while your driving off, the wind blows it into your car and scratches your shinny paint job then it would be no fault other than yours.

Bitchy custy" *grumbles as she walks 5 feet to the return and pushes the cart in , acting as if she was pushing a wall sized boulder* I am NEVER coming to this store again"

I smile to myself as she drives away. And finish up my cart shift and go inside to deal with the same Bullshit as normal.

Now this is where my day just goes nuts.

I had another cart shift a few hours later. I walk outside and dodge cars right and left. (Note to everyone, carts are hard to steer when your pushing them without help of a machine it is not easy to go around either your car stalled in the middle of the road or your body stopped in from of the cart storage area as you have to just catch up on the latest gossip or stop to read the entire! ad. ) I see one car smash into another one about half way through my shift and get to hear people scream at each other cause neither part was paying attention. I sigh wondering how people can be so blind when no less than 20 minutes later this happens.

J1I am at one of the dividers in the lots trying to gather up the carts people had stuck on there because they are to lazy to walk to the return. I have them lined up about 3 behind this van when all the sudden the van turns on and starts to back up without even looking.

The Dumbass Custy backs into me and my carts causing awful scratches on her ugly ass tan van. She stops for a second then begins to back up again. I try to move out of the way while she pushes the carts some more then stops.

She get out of her car and looks at the back of her van.

Dumbass custy: Oh My god look at my van! Look at all the scratches caused by those carts. Why did you have them there!

Me: *me just starring at her opened mouth* hit them. (I know not my best moment but i was really shaken up)

Dumbass Custy: *getting madder* This is your fault you were in my blind spot. You could have really gotten yourself hurt. And look at my poor van. I am going to tell your manager about this.

Me: Ma'am I'm sorry but you hit me.. 

Dumb-ass Custy: *interrupting me* No, now move these carts out of the way NOW!

She then gets back in her van. At this point I am worried she was going to run over me again so I move the carts out of the way and she whips out of the parking spot and leaves.

I then get to go inside and explain to my managers about what just happened. I wasn't hurt and really didn't feel like having the police come out to our store for the second time today (the first time was for the crash in the lot) or filling out a accident report. They watch the tape and tell me they would keep an eye out for her. And that was it. They sent me back to work without any more words spoken.

-- Bagger Chick




Parking Lot Hell: Grocery Store Worker Pleas For Drivers To Slow Down



 From Newbury Port News:

AMESBURY — Jeff Hoover said that he has a simple message for motorists driving through the Carriagetown Marketplace parking lot.

"Fly in the air, not on the ground," Hoover said. "How fast is too fast?"

An Amesbury native and Stop & Shop courtesy clerk, Hoover, 41 has proudly been bagging groceries and herding shopping carriages at the city's largest grocery store for the past 16 years.

"I love my job," Hoover said. "I mainly bag and do carriages. I talk. The weather, sports maybe and little conversations. I get to know people. I meet a lot of people and they know me. When the customer sees me, they say, 'Hey Jeff.'"

Hoover's job does take him outside, however, and it has been while collecting the shopping carriages in the parking lot, wearing his yellow safety vest that he is most concerned.

"I'm kind of like Pac-Man," Hoover said. "Sometimes I feel like that."

The victim of a childhood car accident that put him in a coma for six months and left him with semi-paralysis of his right side, Hoover is not quite as fast as the popular 1980s video game character. But since his store is located in between a heavy stream of local traffic from Elm Street at one end of the parking lot, and a driveway in and out of Route 110 on the other, Hoover has plenty of practice dodging cars and steering clear of accidents as drivers use the parking lot as a cut-through.

"One night, I saw cars going so fast, I swear if they had wings, they would have taken off at the end of the parking lot," Hoover said. "They use it like a racetrack. I think, what most people are doing when they fly through the parking lot is they are trying to beat the light on the other end. I don't care how fast you go, you are not going to beat that light."

JasonfingercartThe last straw for Hoover came in early December when he was pushing a five-carriage train back toward the store.

"This car comes speeding by me," Hoover said. "He was going between 30-and-50 mph. I yelled to him to slow down, like I always do and he backed up and was giving me lip, saying that I was a public safety hazard. I laughed at him. I said, 'Public safety hazard? You are bigger and faster than I am, that's on you!"

Hoover recently brought his concerns to the Amesbury Police Department. While the parking lot is indeed private property, he said he has noticed a higher police presence since he complained.

"Ever since I told them about that, there have been more cruisers rolling through," Hoover said.

Since the parking lot carries no posted speed limit, Hover said he had a simple request for drivers.

"Just keep it down to five to ten miles an hour," Hoover said.

Responsible for collecting carriages in all weather conditions is just one part of the job, which Hoover does well. When he found one of his carriage stalls filled with a mound of frozen-over snow instead of carriages after one of last year's major snowstorms, he was out there the next day with an ice pick, chipping away. While he takes his job seriously, Hoover wants his customers to know that he knows when to call it a day.

"It never comes down to me or the carriages," Hoover said. "If it does, I am going to get out of the way."




Cart Hell: I'm Outnumbered!


JanitorgirlFrom: Janitor Girl

Hello, it's Janitor Girl with a story that is too strange for words.

My Bullseye location is part of a development (think housing development) not a building so each floor is connected only by really random stairs, a tiny elevator and sidewalk (that is at a 45 degree angle.)

This is usually not an issue for carts, but because we have expanded hours and all janitors are insanely busy, no one had checked on our upstairs neighbors.

So when I got in, the manager (a new girl) said "I don't know what your usual morning routine is but you need to go to (neighboring store) right now! There is an insane amount of carts!"

Previous managers have called 5-10 and "insane amount" so I wasn't worried. but nope it was 27 carts and the elevator only holds 4 at a time. I tried to ask cashier manager for help but she said she could not spare anyone this early. Then Customer service guy (CG) offered me a rope. It was a rope with 2 hooks (not sure what it was really meant to be used for) that he used when he needed to get carts.

Cartie pullI would need to get 27 carts out of the parking lot, unlock the wheels as they hit the sidewalk, AND try not to loose control of them at the 45 degree hill.

Long story short, I made it out of the parking lot then half the carts locked, but half tried to make a break for it, causing the train to break in half (luckily the rope prevented them from rolling off into traffic.) Even using the "lock/unlock key" I could not get all 27 carts back in a line.

So I got on the walkie and begged CG to come help; "I'm stuck. I have all 27 carts and I can't make the hill."

I'm sure the fact that EVERY manager could also hear my panic attack contributed the him being allowed come help. (He was the only one at the CS desk at the time.)

He came out, redid the rope (I had it on wrong) then lead the carts as I worked the "lock/unlock key" as we passed through to our Bullseye parking lot.

It was quite an adventure for 8 am.

--Janitor Girl


Dumbass Custys: "Make It Stop Raining!"


Dumbass 3From: Tyler

While pushing carts in a rainstorm last year, I was given a demand by one whining customer lady to “make it stop raining” and she was serious!

I told her with a grin while trying not to laugh, “Sorry, but I can’t use magic around MUGGLES. I’d be sent to AZKABAN prison!”

She stomped away in a fury as I had a nice long chuckle.

If I had the magic to make it stop raining, don’t you think I’d use that magic to make 100-dollar bills rain down into my house so that I wouldn’t have a crappy $10/hour job to work?



Classic Random Acts Of Retail Kindness: Awesome Custy Lends A Cart Hand


This story was originally posted on: June 14, 2010


Retailkindness1From: Maddee

I'm one of those long-time lurkers who's never posted, mostly because I don't work retail (or haven't worked retail yet, I should probably say). I have a ton of friends who do, though, and an uncle who's been in retail management for years, so I hear stories of the crazy Custys who waltz into department stores and set jeans on fire... but that's another story.

My biggest problem with the average grocery shopper is the sheer laziness.

You know what I mean. The mom who parks her spawn and groceries in a Trailblazer and strands the grocery cart in the middle of the lot, hapless against oncoming vehicles.

Or the dude who abandons his cart in the grass. This says nothing of my frustration with people who park right next to the damn cart corrals and can't be bothered to take thirty extra seconds from their day to get the cart where it belongs.

So one night I parked near the side of the building, saw a stranded cart, grabbed it, and took it into the store.

By the time I get back to my car, there were three other carts abandoned within thirty feet of my car.

Carolanne hoist yer bottleIt'd been a long day, I was peeved at most of humanity, and still had post-ultimate frisbee adrenaline in my veins.

So I load my car, shut the hatch, and then wrangle the stray carts out of the grass.

There's not a corral nearby, so I just push the carts around to the main corral at the front of the store.

It's about 10 pm, so the store's about to close.

I'm walking back to my car when I see one of the store employees walking toward me with a baffled expression.

Kid looks like he's in high school, and confused as hell.

Him: "Did you really...just do that?"

*points toward carts at front of store*

Me: *shrugs* "Yeah."

Him: "Did you just like feel compelled to or something?"

Me: "Meh, yeah, I figure a lot of people are just lazy jackasses who can't take another minute out of their lives to put a cart in the corral."

Him: *looks like he's about to hug me, but decides on a handshake* "Well thank you!"

Some of us non-retail workers try, I promise!

Best of luck to all you RHUers, you are very appreciated.