Monstrous Customers: "Is she stupid?"




From RHUer, February, 2010:

Hey, so I work at a really well known craft store as a supervisor, and I've honestly never had a terrible customer until today.

So, I was ringing people up on the only open register, and I'm trying to go as fast as I can so no one gets upset.

A woman (who, by the way, already seems disgruntled) comes up with fake flowers as well as one glass vase and one metal vase.

Now, our scanners can be super-sensitive and scan things twice sometimes without even realizing it. This happened to this woman's large metal vase, but wasn't noticed until after she already paid.

So, I apologized and said I'd take the extra charge off and it would go back onto her credit card. Most people have no problem with this.

But no, this woman was obviously upset, but let me do the transaction anyway. About half way through the transaction, she moves her arm, and the METAL vase falls to the floor.

It makes a lot of noise, but other than that is fine, and I even offer to go get a new one in case there is any damage done.

This makes the woman incredibly angry (but still calm). She then turns to her husband and says, "First you charge me twice and then you drop it on the ground. Is she stupid?"


The scanner is overly sensitive and you can't move your stuff so I can put the vase somewhere AWAY from the scanner, knock your OWN vase over, and then ask if I'M the stupid one???

After I, along with the other 4 customers in line, hear this, and I immediately stop my bullshit sunshine-happy attitude, and finish the transaction as emotionless as possible.

After I fix the problem, I again apologize for dropping the vase and it scanning twice on accident, and she asks for my name so she can go complain about me.

The next customers were incredibly nice about it and even told me that the woman must have been stupid because I was doing such a great job, and even told one of my managers so when I explained what had happened.


read more Monstrous Customer Tales here

and Craft Store Hell stories here








Retail Hell Memories: "I will use the checkout that isn't working and you can't stop me!"



From nuclearfalloutshamx3, Tales From Retail:

I work in the UK and at one point I was working for a well known supermarket store. This happened in October 2016, it was my first retail job and I was pregnant at the time.

The clocks had gone back and of course the majority of our card readers had gone down. I was lucky and was sat at a register where the card reader took sympathy and actually worked. This left me with a massive queue and a lot of disgruntled customers.

Most customers seemed happy when I apologised for the wait and explained the circumstances, they wished me luck for the rest of the day. Another colleague came over to take me off for my lunch break so I waddled away with my bump and sat with a drink in the cafe.

Another colleague came to me and told me how the till system had to be reset which would leave customers waiting ten minutes or so whilst the systems rebooted. I sighed knowing my lunch break would be ending in about 10 minutes so I prepared myself for the angry customers.

I got back to my till and the colleague who took me off was half way through serving a customer who had bought half the shop so I stood beside her and made conversation with customers.

The colleague behind me called me over and told me he had run out of till roll and the machine wouldn't print off receipts. I asked my supervisor if we had any in the stock room and she said no, she would have to go to the back offices but she told me to get my colleague to close the till as we can't operate the till without till roll.

I approached the line of very angry customers and explained the till needed to be shut due to the till roll being empty. I also told them I was opening the till behind and they could gladly come to my till. Most customers nodded and grumbled but began to queue at the till I was opening. Apart from one man. My colleague was sat at the till waiting for the till roll, he had shut the barrier and turned off his till.

I'll be M, and the angry man will be AM

AM: No I want this till to serve me! I've waited in line for ages!

M: I'm very sorry sir, but the till is closed and cannot operate. You will not lose your place in line and I will serve you in the same time my colleague would have.

Carolanne 029AM: I will be served here!

M: Well, no you won't sir. The till is closed now.

AM: Well I want to speak to your manager this is ridiculous.

M: Sir, I would also love to speak to my manger, but it seems they have left the shop floor to deal with the technical issues and complaints we will be receiving.

By now the man was slamming his items onto the conveyer belt that was still. A security guard placed themselves at the end of my till and the man approached my till. He pushed past the current customers and leaned over my till.

AM: Get on this till and serve me!

M: I can't do that sir, I already explained I can serve you at my till. My colleague is waiting for his till to be operational again.

AM: This is a fucking joke! I want to be served now! You're a stupid bitch you know that? Just fcking serve me!

I'd had enough, I was fat and hormonal, I didn't know whether I would cry and shout so I looked at the security guard who approached us with haste.

M: Sir, as I have explained multiple times I would have served you had you put your items on my till. Instead you screamed and shouted at me. So now, nobody will serve you. You can leave on your own or my colleague here will escort you out.

The man laughed until he realised we were serious. He grabbed the basket he had his items in and threw it at me. I ducked behind the till and then rose to see security had grabbed him.

AM: She shouldn't have provoked me it's her fault!

M: I never provoked you, there was no need to be so rude! Instead of probably being on your way home by now you're now going to be barred from this store. Well done.

Security went off with him and my colleague turned to me and asked if I was okay, I was shaking as I hated confrontation but I snapped. I nodded and apologised to the customers in my queue, who were all lovely to me.

One man in my queue used to work at the store I was at and said how well I handled it and how he probably would have thrown the basket at the mans head.

I later found out from my manager that the man had in fact been banned from our store and the other local store in our chain because of the incident. It was fun to see him try and enter our store only to be told to leave by security. I couldn't help but smile from my checkout as he was forced to leave!






Dumbass Customers: Are you missing your groceries?



From  bloomingpoppies, Tales From Retail:

I got a 'complaint' from a customer that stated that I like to talk, and am apparently nice enough, but that I have a habit of not putting all of her groceries in her bags AND that I do this to her every time. Manager walks up to me and points at the stuff sitting on my register beside the receipt printer.

Manager: Why didn't you give that lady all of her stuff?

Me: Oh all of this stuff? She left this and MORE on the end of the belt, but not even on the actual belt! She put it on the silver part that DOES NOT MOVE. But I guess blaming me is easier than unloading your groceries correctly.

Manager: Oh.

Me: Yeah.... So can we assume that the customer is stupid?

Manager: Yeah....

LOL, I work for a busy natural food grocer, I'm sorry that I cannot hold your hand and make sure you put all of your groceries on the MOVING BELT.

I really hate customers some days.






Crazy Customer Calling: "This is worst than when I stormed the beaches of Normandy"


Jason 027

From  lovethewebs, Tales From Retail:

So I work at a popular electronic store where people occasionally think they can call for technical support. Today I answered the most unique phone call.

M: Me C: Customer

M: Thank you for calling (Store Name) how can I help you?

C: Listen here, before I even get started, I'm a 91 year old WWII veteran and I don't have time for games, you guys are so patient but never fix my issues I want to speak to a manger.

M: Okay, I'm sorry to hear you had a bad experience, what is the reason you need to speak to a manager?

C: I was in the store earlier and they sent me home but didn't fix my computer, I need a manager to speak to fix my issue.

M: Sir, I'd gladly get you a manger but our managers are not technicians, it seems like you talked to one of our technicians in store and the issue didn't fully get resolved, can I book you another appointment.

C: No! If you don't get me a manager I'm going to call the local newspaper and have them send a reporter to write an article of me smashing my computer in your plaza while holding a sign that says A-S-S.

M: It appears I don't have a manager that can take your call at the moment, were a very busy store and all of our managers are busy, can they call you back?

C: LISTEN, My wife just died two months ago and I'm close to the end as well, you guys didn't fix my issue and I just want to talk to my grand children, you guys are making this the worst experience ever, this is worst then when I stormed the beaches in Normandy.

M: Speechless

M: So what can I do for you at this moment.

C: Just have them call me back before I call the newspaper.

M: okay what's your phone numb- C: Hangs up

M: Stares at ceiling in shock

-- lovethewebs




Cashier Hell: People Who Refuse to Acknowledge You


Carolanne2 019

From Mullertonne, Tales From Retail:

It's just a normal day on the express checkout in my store when I started to ring up an older lady. M: me L: lady.

M: hi, how are you today?

L: ...

No response, but it's not unusual sometimes you get people who are just kinda rude or just want to really get out of the store.

As I finish putting her through she inserts her card into the reader too early, our readers will beep and carry on unless it's specifically the time you need to put it in. This is to prevent people from just leaving their cards in the readers. So the reader is beeping loudly and insesantly till I tell her to remove it, I also tell her I'll let her know when to put it in. She still refuses to talk or even make eye contact with me.

I read out the price and she inserts it again way too early.

M: can you just take your card out for a second and I'll let you know when to put it in. (Second time)

L: ...

Takes her card out and literally puts it in a second later. I now feel bad because I think she's going deaf as that would make sense why she wasn't talking or following my instructions.

M: (much louder and clearer) sorry just take your card out and I'll tell you when you can insert it.

The lady takes out her card and looks at me. L: I'm not deaf you know!

I'm now really annoyed and just don't stop myself from saying: "Well that remains to be seen." She huffs as she walks out now finally paid for her goods.

The next customers comes through kind of bewildered by the encounter, and when I ask her how her day is going she answers straight away "better than her's I think."





Retail Hell Memories From a Grocery Store: Bratty Hellspawn Gets His Comeuppance in the Checkout



From  that_ginger927927, Tales From Retail:

I just remembered an old story from when I worked at a grocery store. I was a cashier, and a woman came through my line with her two children.

The girl was smaller than the boy, and the boy was tormenting her as a result (hitting her, poking her, pulling at her, just bothering her basically). To her credit, she never hit him or poked him back and instead kept yelling at him to stop. The mom was basically doing that monotone "Cut it out. Stop it." that extremely checked-out moms have perfected. Pretty par for the course at this point.

Except as mom is putting up the groceries, her son takes a pack of candy (I think it was some kind of Hershey's chocolate) and sticks it in his pocket. When he sees me watching, he smirks at me and sticks out his tongue. So, of course, game on.

I put on my cheery, retail smile, and start scanning. As the order flies by, the kid starts to look around and get bored. I guess he thought he got away with it.

I wait until the very end, and as the woman pulls out her card to pay, I smile and say, "How about the candy as well?" This kid's head spins around from looking at the end of the register and he gives me the most incredulous expression.

The mother looks at me and goes, "What candy?" Looking in her son's eyes the whole time, I say, "The candy your son stuck in his pocket earlier."

This woman goes from 0 to 100 in 1 second flat. She spins around, and starts SCREAMING at her son, waving her arms, just flipping out, and spanked him. The kid is freaking out, and his little sister is just looking on with the most satisfied expression I've ever seen. She pays and hauls him out of the store; the candy bar at the edge of the register as a homage to the craziness that just occurred.

As horrible as I feel about that kid getting spanked, I hope it makes him think twice before acting like such a little jerk again!

-- that_ginger927927