Corporate Caused Hell and Toxic Managers: Store Savior or Amoral Douchebag?



From Confused in Hell, March, 2009:

Due to recent company budget cuts, my company just busted me down from full-time to part-time, with a corresponding reduction in hours.

This after 5 years of loyal service (or servitude, depending on how you look at it). After 5 years of feeling fairly bulletproof, I now go to work every day terrified of getting fired, just like every other part-time employee.

Not only that, but they also expect us to work harder now. Like we could! They expect more work and more dedication, while they continue to give us less and less. I've lost all my medical benefits! I can't get my teeth fixed now! 

One time when I was late, my store manager says, "You know, this kind of makes me question your integrity."

A couple of days later, when I agreed to stay an extra hour, he says "You're my hero."

WTF? I'm either a person of questionable integrity, or I'm a hero.

Would ya mind picking one and sticking with it please?

I'm either the savior of the store, or I'm an amoral douchebag.

I'm so confused...

--Confused in Hell








Retail Hell: You can quit any time you like, but you can never leave



Hey RHU!

Believe it or not I think I'm FINALLY done with retail. Of course this didn't happen without one more ridiculous story! So as I said before, I had to work one more shift to get my vacation paid out which I had agreed to. Now since I had turned in my key I expected to work some dinky associate shift where I wouldn't have to open or close. Ha! Not even close. While I was away actually enjoying my vacation my boss got a hold of me and asked if I could work two opening shifts the week I returned. I can't say I was exactly pleased, but they asked and so I agreed. This also meant I had to drive to work the day before and pick my key back up - a bit of a hassle but I'm a good girl and a team player so I did what I had to do.

The ridiculousness happened both days - each verifying against what I had doubted while I was on vacation. I really did question myself - "Maybe it wasn't as bad as you think it was now that you're away from the situation. You could keep going right? Work less hours but the pay was worth it right?" HA! NO.
Day one as soon as I get the opening procedures done there's a message from Harpy Queen - she wants every employee's customer information capture rate week to date. We are supposed to get each customers name, address and email so corporate can send them coupons once a month, and then harass them every other day with adverts.
Well thankfully with me being gone I didn't have to add myself to the list and all-in-all our rate was fairly decent. Some of our sister stores, however, were being cut-throat as hell. Oh yes friends - we didn't just send this e-mail straight to HQ for her review, we had to include every other store in the district. Nothing like some public humiliation to humble you right? (SHAME! *ding* SHAME!) Some of them going so far as to state "So-in-so is holding us back with their 50% capture rate! If they can't get their numbers up they won't be able to check people out!" "We are going to have sit down and talk to What's-their-face if they can't see how important this is."  I thought Holy Shit - HQ is turning everyone into mini her. The witch hunt blame game is spreading.
Jcf6Then on my very last shift. Boss said they had made changes to the schedule and asked if I'd print out the new one and throw out the old. Upon doing so I notice I'm scheduled to work on Monday. WTF? It was an odd shift too - a 3 hour associate shift.
Now I was nice, I played nice, I always did what was necessary to keep the store running and sacrificed my time for the good of the team but I was beyond pissed. Boss didn't ask me about this shift, they had asked if I could make my one shift two (which I later learned was because they took vacation). I couldn't figure it out - would the shift just sneak up on me and attack me and drag me to work? That I'd totally forgotten I quit? I wanted to roll up a newspaper and whack them on the nose and go "NO! I QUIT!" Now Boss does not do well with confrontation and I don't think I've ever pushed back as hard as I did that day. I replied with "You did not ask me about Monday. You asked me about these last two days and I agreed to them. I have things to do on Monday and I will be unavailable."
I got two replies 1) "That's fine" followed by 2) "It was the auto-scheduler." Now I know that's bullshit about the auto-scheduler. Our scheduler program will populate the week with people according to their positions and average workable hours. It would never put me - a manager - into an associate shift. If they had bothered to just ask me I probably would have agreed. It made me angry that they would just assume, and then I raged when they couldn't even fess up to trying to wriggle just one more shift out of me. Or that they couldn't even be bothered to just ask one more time. I dropped my key off again - for the last time.
Several good things came out of this though - I made one amazing friend whom every day I'm grateful I met. The new manager that replaced me is super sweet and we've started hanging out too. She even begged me not to quit because "I'm awesome to work with" which is probably one of the best compliments I got working there.
On my first day of being retired very dear friend was telling me about the latest hire - she apparently runs up to each customer going "HI! I'm hyper retail girl! Boss, Friend and I are here to assist you! Have you seen our new stock! You just HAVE to try them on! They are so pretty!"
Gag me.






Drugstore Hell: Freezer and Cooler Mayhem Courtesy of Corporate



From Blue D:

About 8 years ago I worked in a drug store where everything was done the "rite" way, 
and while the building was relatively new, the equipment they used wasn't.
They had a tendency to take equipment from other stores that closed, and use them in new stores.
Yeah, great idea.
So this is about the giant walk in cooler and the freezer we had in our store.
The cooler was walk in for us employees, not for customers of course, and the freezer was just at the end of the cooler.
Now, the cooling/freezing unit was...ancient. At best. And for no reason would stop working.
Corporate never saw this as an important problem, because when customers are thirsty and hot, 
and want cold soda or beer, well that's not a problem. Right?
So one fateful day, the entire unit malfunctioned. Badly. I don't mean that it stop working, I mean it malfunctioned. I don't know exactly what went wrong with it, but we noticed that the freezer was...getting warm. Like, REALLY warm. As in, 70 degrees warm. (Fahrenheit)
Filled with ice, ice cream, frozen foods, the like.
Well, not anymore.

So of course we had to notify corporate, and throw out all the food.
As we do this, we start hearing intermittent POPs and BANGs.
And the drinks inside were being frozen, breaking their plastic and glass containers.
The freezer went to it's highest maximum, which was 70 degrees (F)
And the cooler went to it's LOWEST MAXIMUM which was -40!   Below!   ZERO!!!!
So imagine 12 doors worth of soda exploding, beer, water, glass everywhere.
Employees running around, grabbing shopping carts, rope, tape, signs.
We had to tie the doors down to keep customers from getting hurt, and we frantically yanked everything out.
17 shopping carts of frozen drinks, cases of beer, soda, water, all in a town with a large tourist base, in peak tourist (and heat) season.
Corporate fixed it.......NOPE. They just got it working right. Never bothered to actually pay to fix the thing correctly.
Still had issues with it every year.

--Blue D