Convenience Store Hell with a Scary Crazy Lady: "I don't Like your vibe."



From Bellavanmalice, Tales From Retail:

Hello. I wanted to share with you the wonders of working at a convenience store (I'm on mobile so grammar and the like may be garbage). I work at a Mini mart owned by a woman named marie. This happened a few months before the summer started.

Usually we would have one person opening the store in the morning and 2 people closing every night, along with a baker that would begin an hour after we opened and close an hour or so before we close at midnight. Today I was working the night shift with a coworker until I was notified by the opening personal that my would-be working buddy had to call in sick so we have to find someone to cover for him. Luckily someone accepts (which is extremely rare) and comes in shortly after, relieving the opening person from being there any longer.

My new coworker was a average woman with long brown hair tied up and a "strong" posture, she looked like a boss when she wasn't. But she was also a great person to talk to and carry on. We shot shit for hours while we helped everyone we could as quickly as possible. It was a good night. Until SHE came in.

From now on M: myself C: Coworker CL: Crazy lady

A lady walked into the store, she looked like she just got out of a 2 week long hotbox in a van made up of cow shit. It wreaked in the store. So much that the baker requested to go outside for a "smoke" even tho we know she doesn't. Either way, the lady grabs the stuff she wanted and comes to the counter to C.

C: Hey there, anything I can get for you today? (Smiling and putting away her things into bags,)

CL: No that's fine, just put the bulbs in another bag.

C: Alright. Not a problem (Does as instructed and puts the light bulbs into a separate bag) that will be money amount

CONVIENHELL1CL: ... I don't like your vibe. (Pays but is glaring at her) you better check your shit lady. Or someone will check it for you.

C: (lays her receipt into the bag with the bulbs in it and passes it to her) o...okay ma'am. You have a great day now.

CL leaves with darting glares back at both of us now. Me and C laugh it off and continue to help more customers. Seems fine right? Incorrect.

10 minutes later this lady busts open the door and makes a b-line for C.

CL: I asked for my fucking receipt. Where is it?

C: It's in the bag with your bulbs

CL: Bullshit. I didn't find it. Now print me another one

C: (currently helping another customer) I can't right now but I can get it for you in a moment if you would like.

M: I'll take a look in the system for you it shouldn't be too hard. (I say, trying to help the situation and let C help the customers)

Carolanne2 114aCL: No. SHE has to get it as an apology for earlier.

C and M: what?

CL: You felt the vibes! She is not supposed to be in the industry all she does is harass and make people uncomfortable. (People are beginning to see something brew and back away from the counter)

C: (getting a bit confrontational) No worries ma'am, since it seems I was such a horrible employee to give you your receipt I'll grab another one for you. (Lays the receipt on the counter in front of CL)

CL Then grabs the receipt and while taking it she rakes her nails deep into C's hand.

C: What the fuck??

CL: The customer is always right. You have the wrong vibe so you should get fired, if I wanted too I would jump over this counter and beat the shit out of you.

C: (standing her ground) do it. Jump over this counter and we will catch it on tape, knock you out and keep you down for the cops. Now get out before I call them.

CL: hisses and leaves

We spend the rest of the night just talking about it. She wrote down all the stuff that had happened and apologised to my manager for that happening. She felt that she was responsible for that even though I still have no idea why she thinks that. I have yet to see her at my store again.

TLDR: Crazy lady hated my co-worker for her having the wrong "vibe". Proceededs to be an annoyance.





Self Checkout Hell: "You're lucky I don't hit you!"



From  j0sie95, Tales From Retail:

This happened this past Monday. I got stuck working our self checkouts. This two chatty ladies come up, and they've got alcohol with them. Since they're together and look under the age of 40, per both store policy and state law, I have to card both of them. Lady 1 tells Lady 2 to grab her some Jolly Ranchers from a display near self checkouts and scans the premixed tequila shots they have. Of course, my monitor prompts me to go over to that register.

Me: Hi, can I see both of your IDs? :)

Lady 2: (throws the Jolly Ranchers down on the register) I'm not with her, I don't know her.

Me: I'm very sorry, but I have to card both of you.

Lady 1: That's (expletive).

Me: Well, I'm sorry, but I cannot sell you the alcohol if I can't check your ID.

Lady 1: I'm 35! Are you even old enough to sell alcohol?

Carolanne 042In my state, you have to be at least 19 to sell alcohol in retail. I'm 22, but I've been told I look like I'm in my early teens. Furthermore, our store does sometimes hire 18 year olds as cashiers, but they usually do not run self checkouts until they're 19(except on Sundays, when retail stores cannot sell alcohol per state law.).

Me: Actually, yes I am.

Lady 2: Gimme that. (snatches both the tequila shots and the whiskey)

So they hustle off to a different register. I have the door greeter(the self checkouts are very close to our grocery door entrance) call a supervisor over to try and stop the women, as opposed to calling her through my register over and over. Unfortunately, by the time my supervisor gets over to me, the women have already bought their alcohol from another cashier. She assures me I did the right thing and goes back to her duties.

A few minutes later, Lady 2 comes back to the self checkouts. I help my customers and approach her cautiously.

Me: Can I help you?

Lady 2: (takes out her ID and shoves it in my face) Do you see this? Do you see that I'm 33 years old?

Me: Yes, I see it just fine, ma'am.

Lady 2: You gonna card me and my friend? What are you saying, that if I had my teenage niece with me, you couldn't sell it, you'd refuse the sale?

Me: Actually, as long you made no indication that the alcohol was for your niece, I'd be more than happy to sell it to you. There's a difference between an adult authority figure and two adults together.

Lady 2: Shut the (bleep) up. You're lucky I don't hit you.

Me:...there is no need to threaten me physically.

Lady 2: Shut up! Don't even talk to me.

I had our door greeter call over my supervisor again, and told her about the incident. She assured me I did the right thing, and told me that they were trying to make a scene on the other side of the store over my refusal to sell to them.

The disturbing thing is that a former cashier who now works in our deli asked me what happened, and told me that the exact same women reacted the same way when she tried to card them while she was still cashiering. I honestly hope that they come in again just so we can ban them.

tl;dr: two women refuse to comply with ID laws, and I got a threat of physical violence over it.

-- j0sie95





Toxic Manager Hell: Hurricane Sandy And Death Threats


Manager from hellFrom Cananbaum

I took the job a few years back more as a crutch. I needed money, and more importantly, I needed to get away from my family as I was unemployed and desperately trying to find a real job. It was at a gas station and I lasted about four months.

When I got hired, the woman who hired me was immediately promoted to District Manager and my coworker was promoted to Store Manager. My relationship with them quickly soured.

District Manager asked me early in October if I would be willing to come in on my day off (I'd get paid) to sort through some Halloween decorations as she wanted to decorate the store. I agreed thinking it'd be a box or two.

When I came to work that Saturday what I walked into was a hoarders situation. Next to the dumpsters was a countless amount of blue plastic totes DM had salvaged from her flooded basement. Inside them were decorations that suited any holiday need, old candy and food, and mold so slimy, so strong, it was eating through some of the plastic. I worked like that for 45 minutes before some girls from the coffee shop inside the gas station came out for some smokes.

They looked to me in horror when they saw what I was working with when finally one piped up and said: "Oh hunny, remember, you're doing a favor. Nothing is keeping you here."

I looked at her and after a minute had a "Come to Jesus Moment," agreed with her, walked in, and told the Store Manager that we shouldn't allow any of the decorations into the store as they are potential health hazards from the mold. She told me to clock out and go home, then.

When I came back to work that Sunday evening, the store was dressed to the nines for Halloween... using the stuff that had only been wafted in the general direction of a cleaning rag. I wanted to vomit.

Gas station 02A short time after that we heard about a hurricane forming off in the Atlantic: Hurricane Sandy. People in New England usually pay no mind to hurricanes as it's uncommon for them to make it up this way and the year before we had Irene pay us a visit, so no one thought we'd get a twofer.

Oh how wrong they were.

As soon as we heard Sandy was making her way up, people panicked. Up here, it's more or less like a progression: at first some people mosey about and get a few bottles of water still thinking the hurricane will blow out or something, but the closer a storm gets, the more people scurry and the more they panic as they discover that their assumptions are wrong.

I soon found out that I'd be the lucky bastard to run the store when Sandy was a day away from landfall. Now, to clarify, at this location, it doesn't matter if it was morning, midday, or evening. At this location you almost always only had one person running the whole shit show. But do you think a place that sells gas would staff more than one person when there is a huge influx of demand?

The answer is no.

There was one person to deal with everything, and I was it.

Also, do you think the store manager would expedite the gas shipment, or maybe stock up on bottled water or batteries?

The answer, again, is no.

Our shelves were nearly picked clean, and we were low on gas to begin with, and he did nothing.

Freddy Holy CrapI honestly didn't think I'd get left there by my lonesome when I came in at 7:30, but when Store Manager left at 8, my heart dropped. I felt like a prisoner that had just been locked in his cell and the guard was walking off with my key to freedom.

Same thing happened to a poor kid and the donut shop, when he came in a few hours later. His only defense to the insanity was that he was oblivious to everything so everything was sunshine, lollipops, and rainbows and where life was happy, all the time. (They're coming to take me away, ha ha!)

At first it was overwhelming as everyone and their mange ridden mutts came in demanding gas, buying me out of batteries, medicine, bottled water, and --today was the first time I had actually sold it-- wine.

God help me.

That lasted a few hours and it soon died down. Only today instead of dealing with a customer here and there like normal, I was dealing with mobs that would come in droves; like angry village people visiting the sword maker to have their pitchforks sharpened and they were all pissed because it was time out of their lives to have it done because the monsters were soon to be upon their village.

I cannot tell you how many times I was cussed out, threatened, or screamed at. It finally became too much and I called Store Manager.

Me: "I'm having a hard time keeping up with everything, I really would like your help."

RHUers, when you have an employee call you asking for help, what do you do?

That's right! Sit at home, call them incompetent, remind them you hired them for a reason and hang up. That's what I got. I also got the lovely piece of information that the only other groundling who ran the counter wasn't going to be in and it was now up to me to close the store.

I slowly hung up the phone. I wanted to cry. I was scared to death and also angry. I was a stew of emotions set on the back burner with the heat turned to 'HI'. It meant I was working all by myself, with a hurricane a day away from landfall from 7:30am to 9pm.

At around 2pm it finally died down. I finally was able to try and relax and do some paperwork. I decided to go out for a cigarette and look at the clouds, which were gray, dark, and shockingly enough, they seemed thick....

As I was enjoying my nicotine buzz, a woman came up to me from the pump to ask why it wasn't working. Confused I pulled out my sin stick and followed her to her car. Swiped her card and sure enough, the pump wasn't dispensing gas. A quick check on the systems confirmed that we were now out of premium and midgrade.

Freddy Choke JasonThe woman left for another station and I again called Store Manager, who told me to put up signs saying "Regular gas only."

That was probably a bad idea as what happened a short while after that will haunt me the rest of my life.

At about 3:30 a man came in, smoke pouring out of his ears. "What do you mean 'regular only'!?" He shouted as soon as he was through the door.

Taken aback, I respond as politely as I am able. "I'm very sorry sir, our shipment got stuck in Jersey because of the storm. I can call other stations save you a tr-"

Man: "I'm sick and fucking tired of incompetent people trying to tickle my balls! I need premium, now!"

I was stunned, the pot was starting to boil over.

Me: "I'm sorry you feel that way sir. However, there is no way I can get you premium gas, not at this location."

At this point the man storms the desk and gets into my face, demanding to speak to my manager. Naturally, I picked up the phone to call Store Manager.

The guy snapped. "The fuck are you doing!?"

Me: "Calling my manager for you."

Man: "You know what, you little shit! I'm gonna bash your skull in!"

Now was my turn to snap. "Get the fuck out of my store! I don't like being threatened, and I have no problem calling the police!"

At this point the man tries to get a leg up on the counter, screaming again about how he was going to 'bash my skull in.'

I stepped back and dialed three random numbers as I was shaking at couldn't make out what I was dialing.

Jason ArghThe man panics and runs to his SUV where he peels out of the lot. I watch him leave and as soon as he's gone, I collapse onto the floor. I cannot breathe, I'm trembling, I'm crying, and my heart is beating out of it's chest.

I lay like this for what I'm guessing was 15 minutes before I managed to crawl out of the store and smoke a cigarette to calm myself down.

Once I was composed enough to actually stand, I called Store Manager for a third time to explain what happened. I told him I didn't feel safe. I asked if I should call the police. I asked if I could close early.

I should have known, but I was still surprised by his answers. I got yelled at about how he had to be up at 6 the next morning. I got told to not involve the police and that it was a "stupid reason to get them involved," and I got told to suck it up and not to shut the store down early.

When I hung up, I bawled my eyes out. I'm not afraid to admit it. I cried like a child. I would have gone against Store Manager and shut down the store early, but the coffee shop was open and there was no way to seal off the gas station.

For whatever reason, the doorway between their store and ours didn't have a way to close/lock/gate. We opened at the exact same time, so for the most part, it wasn't a thing. But I got horrible pangs of guilt at the thought of leaving the kid having no way to ring up our products and leaving him responsible for dealing with customers who may or may not loot the closed gas station. The way customers were acting, I didn't want to leave him alone with no witnesses to his potential lynching.

I stuck it for the rest of the evening, returning home emotionally drained. I went without supper and went straight to bed, where I slept like I was dead.

Two weeks later District Manager came up from Rhode Island and fired me for a made up reason. I was happy to be rid of that place.



Furniture Store Hell: Throw Blanket Meltdown


Carolanne 002

From  Kara-El, Tales From Retail:

This just happened before I went on my break. I am on mobile so forgive my mistakes...

I am the customer service manager for my Furniture Store. Meaning I take care of customer issues. It is my job.

A customer calls in and one of my gals in the office answers the phone. The customer (CB) is mad and almost immediately starts cussing at my girl, won't give her any info to help, asks immediately for a manager as her salesperson is off today (so she can't cuss at him, I guess).

Only one manager of the store is on duty today and she's in the middle of a customer who is purchasing over $10k in furniture. CB is told that the manager can give her a call back when she is done.

CB Is not happy with that answer, starts cussing again. She is given a warning to stop with the foul language and after she continues to use foul language she is hung up on.

She immediately calls back and I get her. She asks for the manager, I let her know that the manager is still busy and that i can help her as I AM the customer service manager after all.

She starts swearing at me and continues to ask for the manager. I give her a fair warning to stop swearing and she doesn't so I hang up on her.

She continues to call back another 5 more times and I pick it up each time, asking her politely to stop cussing and tell me her issue as that is my job to help her. She continues to swear each time and each time I hang up on her.

So she ends up calling our corporate helpline and they all the store. I speak with the rep who has CB on hold and she tells me that CB is upset because she was missing a small $20 item (a throw blanket) from her sale.

This bitch was being a bitch over an item we give out for free at least 10 times a day.

The way she was going on I thought maybe we delivered the wrong item or damaged her home or the drivers hit her car or something.

No. She was all pissed off about an item I would have given 2 or more, if she had just been cordial about it




Asshole Custy Encounter at Garden Store: "You are lucky I am on a job cause I would have kicked your ass"


Jason2 017

From  CenturionElite, Tales From Retail:

I work at a hardware store with a garden department. Said garden department sells bales of pine straw that is in a trailer in the parking lot locked behind a gate. I get called outside to help the guy with 50 bales, no problem. I was on the phone when I went out there with another customer and when I arrived he had jumped the gate and was inside the locked trailer . I waved him over and asked him politely to get out, he mumbled how he had been waiting forever and whatnot.

TG= Tough Guy customer from now on

Me: Sir you can't be in the trailer, that's why it is locked.

TG: I have been waiting for over half an hour I need to go, time is money.

Me: Yes sir I'm here to help.

*We continue to load he 50 bales without one word being said, it takes around ten minutes. After we are finished he proceeds to yell at me:

TG: I didn't appreciate you waving me over. From a customer service standpoint that is terrible service and you are lucky I don't kick your ass for the insult.

Me: Um, what? I don't think I said anything insulting I just asked you to get out of the locked trailer.

TG: When you were on the phone which was incredibly rude too, you used your phone to wave me out of the trailer

Me: Yes, well I was on the phone with another customer and if that offended you I cant help you any further. On the second note, I asked you to get out of the trailer because 1) it's not safe and if you would have tripped on some straw we would have been liable and 2) you jumped a locked gate so you are at fault anyways.

TG: You better hope I don't come back here after I finish my job and kick your ass.

Anyways, after this outburst but a guy who got mad at me for talking on the phone and telling him not to break the law, I informed my manager if the incident who calmly called the guys company and told them we do not want them back at our store anymore and if we spot that guy we will issue a trespassing charge and call the cops. Obviously the owner was pissed and tried to get us to change our decision but I don't know what happened next.

Here's an idea, next time you threaten someone at a store, don't wear a shirt with your company's name on it to trace it back to you.

-- CenturionElite



Chapter 5: We Don't Haggle + Bonus Rant


Jason2 045From Kaiser7, TalesFromRetail

My company is a rather large corporation, we're not a mom and pop place and as such, I'm being monitored at all times to the point where I know that my keystrokes are being logged on the register. That being said, what makes you think I'm going to haggle a price with you?

Case in point, two days ago, a man brings up some green tea complex pills. Cool, I scan it, he has his membership card so it costs $15.

"I'll give you 11 for it."

What? No, it's $15.

He then says 12, 13, 14. He stops at 14, adamant that 14 is enough.

It's not because the register says 15.

On that note, people who complain about the prices, shut up. I don't care. You're not being cute or funny. I don't make the prices, I get sent a book every month with shelf tags that my associate and I have to put up before a certain day.

Trust me, I know online prices are cheaper because I buy my supplements online. This store is for noobs. Anyone who is serious already buys their stuff online. So don't pout at the register when I ring you up like I just shit in your Optimum Nutrition whey protein shake.

And one last thing! Stop coming in asking for samples. I'm not your free sample trove. There are 3 people who work here. We remember you and we know you're abusing the privilege.

"But the other store gives them to me..."

Then walk the 30 blocks to the other store. I'll make sure to call them up and remind them that they're not supposed to give away free samples without a purchase. I'll also mention the RSD is in the area and the workers will clam up quick.

I'm cool with giving away samples, but not if you come in every day, 5 days a week.