Grocery Store Worker Hurricane Rant: Natural disasters bring out the worst in people

 

SEPT5

From  ScreamingMidgit, Tales From Reddit:

Let me paint you a scene: There's a record breaking hurricane about to barrel it's way through your town within the week causing mass hysteria, a grocery store where half of the employees have left the state, on top of that distribution centers running on all cylinders barely able to keep up with the demand resulting in many essentials such as water and canned being out of stock, and irritated and scared customers running around the store like headless chickens.

Yeah, it's been an interesting week for me.

We've had a few incidents of fender benders in the parking lot, some of those incidents resulting in fistfights. Customers swearing up a storm because half of our shelves are empty, even though there's nothing we can do about that. More people asking us to check the mythical back room than usual. All of our carts were left scattered all over the parking lot (thanks guys) and we had no one available to get them, so people were pissed off about that lack of convenience. I've also, humorously, seen one guy running around with three carts full of stuff. And on top of all that everyone was pissed off because we closed early today and won't be opening up again until Tuesday, because clearly me and my fellow employees lives and that of our families means absolutely nothing to these animals.

On the flip side my snark was turned on for pretty much the entirety of the week, which made the week at least tolerable for me.

-- ScreamingMidgit

 

 


Car Dealership Cashier Hell: "What do you mean you can't text it to me from a land line?! HOW DARE YOU!!"

 

Cashierhell3

From  lady_winchester, Tales From Retail:

So I work at a car dealership as a cashier; when you get your oil changed, I'm the one you pay. I also answer TONS of phone calls all day. Without fail, I get a phone call asking if they can make their car payment to me over the phone. No can do, but we can give them the number to call so they can pay over the phone. Easy enough right?

No. It is not. At least for the guy any way. M= me G= Guy

M: "Thank you for calling dealership name how can I help you? G: "Yeah, no one told me how to make my first car payment. Can I do that with you?" M: "Unfortunately, we don't take car payments here at the dealership, however I can give you the phone number to call so you can do it over the phone" G: "Okay, what is it?" M: starts rattling off phone number G: "Can you text it to me?"

Reminder, I'm on a land line. I thought I'd misunderstood

M: "I'm sorry, what did you ask for sir?"

G: "Can you text me the number?"

M: "No sir, I can't do that"

G: "Why not?!"

Now I'm genuinely flabbergasted

M: "Because....I'm on a.....land line?"

G: "Huh?"

M: "I'm on a phone that's hardwired sir, I can't text you"

G: "What does that mean?!"

M: .............."I don't have the ability to text you sir"

G: "OH MY GAHD, I can't believe this. I spend a lot of money at this dealership!!!!"

I end up giving him the number and wonder if there's a way to punch people through the phone.

-- lady_winchester

 

 

 


Convenience Store Hell with a Scary Crazy Lady: "I don't Like your vibe."

 

CONVIENHELL2

From Bellavanmalice, Tales From Retail:

Hello. I wanted to share with you the wonders of working at a convenience store (I'm on mobile so grammar and the like may be garbage). I work at a Mini mart owned by a woman named marie. This happened a few months before the summer started.

Usually we would have one person opening the store in the morning and 2 people closing every night, along with a baker that would begin an hour after we opened and close an hour or so before we close at midnight. Today I was working the night shift with a coworker until I was notified by the opening personal that my would-be working buddy had to call in sick so we have to find someone to cover for him. Luckily someone accepts (which is extremely rare) and comes in shortly after, relieving the opening person from being there any longer.

My new coworker was a average woman with long brown hair tied up and a "strong" posture, she looked like a boss when she wasn't. But she was also a great person to talk to and carry on. We shot shit for hours while we helped everyone we could as quickly as possible. It was a good night. Until SHE came in.

From now on M: myself C: Coworker CL: Crazy lady

A lady walked into the store, she looked like she just got out of a 2 week long hotbox in a van made up of cow shit. It wreaked in the store. So much that the baker requested to go outside for a "smoke" even tho we know she doesn't. Either way, the lady grabs the stuff she wanted and comes to the counter to C.

C: Hey there, anything I can get for you today? (Smiling and putting away her things into bags,)

CL: No that's fine, just put the bulbs in another bag.

C: Alright. Not a problem (Does as instructed and puts the light bulbs into a separate bag) that will be money amount

CONVIENHELL1CL: ... I don't like your vibe. (Pays but is glaring at her) you better check your shit lady. Or someone will check it for you.

C: (lays her receipt into the bag with the bulbs in it and passes it to her) o...okay ma'am. You have a great day now.

CL leaves with darting glares back at both of us now. Me and C laugh it off and continue to help more customers. Seems fine right? Incorrect.

10 minutes later this lady busts open the door and makes a b-line for C.

CL: I asked for my fucking receipt. Where is it?

C: It's in the bag with your bulbs

CL: Bullshit. I didn't find it. Now print me another one

C: (currently helping another customer) I can't right now but I can get it for you in a moment if you would like.

M: I'll take a look in the system for you it shouldn't be too hard. (I say, trying to help the situation and let C help the customers)

Carolanne2 114aCL: No. SHE has to get it as an apology for earlier.

C and M: what?

CL: You felt the vibes! She is not supposed to be in the industry all she does is harass and make people uncomfortable. (People are beginning to see something brew and back away from the counter)

C: (getting a bit confrontational) No worries ma'am, since it seems I was such a horrible employee to give you your receipt I'll grab another one for you. (Lays the receipt on the counter in front of CL)

CL Then grabs the receipt and while taking it she rakes her nails deep into C's hand.

C: What the fuck??

CL: The customer is always right. You have the wrong vibe so you should get fired, if I wanted too I would jump over this counter and beat the shit out of you.

C: (standing her ground) do it. Jump over this counter and we will catch it on tape, knock you out and keep you down for the cops. Now get out before I call them.

CL: hisses and leaves

We spend the rest of the night just talking about it. She wrote down all the stuff that had happened and apologised to my manager for that happening. She felt that she was responsible for that even though I still have no idea why she thinks that. I have yet to see her at my store again.

TLDR: Crazy lady hated my co-worker for her having the wrong "vibe". Proceededs to be an annoyance.

--Bellavanmalice 

 

 

 


Toxic Manager Hell: Hurricane Sandy And Death Threats

 

Manager from hellFrom Cananbaum

I took the job a few years back more as a crutch. I needed money, and more importantly, I needed to get away from my family as I was unemployed and desperately trying to find a real job. It was at a gas station and I lasted about four months.

When I got hired, the woman who hired me was immediately promoted to District Manager and my coworker was promoted to Store Manager. My relationship with them quickly soured.

District Manager asked me early in October if I would be willing to come in on my day off (I'd get paid) to sort through some Halloween decorations as she wanted to decorate the store. I agreed thinking it'd be a box or two.

When I came to work that Saturday what I walked into was a hoarders situation. Next to the dumpsters was a countless amount of blue plastic totes DM had salvaged from her flooded basement. Inside them were decorations that suited any holiday need, old candy and food, and mold so slimy, so strong, it was eating through some of the plastic. I worked like that for 45 minutes before some girls from the coffee shop inside the gas station came out for some smokes.

They looked to me in horror when they saw what I was working with when finally one piped up and said: "Oh hunny, remember, you're doing a favor. Nothing is keeping you here."

I looked at her and after a minute had a "Come to Jesus Moment," agreed with her, walked in, and told the Store Manager that we shouldn't allow any of the decorations into the store as they are potential health hazards from the mold. She told me to clock out and go home, then.

When I came back to work that Sunday evening, the store was dressed to the nines for Halloween... using the stuff that had only been wafted in the general direction of a cleaning rag. I wanted to vomit.

Gas station 02A short time after that we heard about a hurricane forming off in the Atlantic: Hurricane Sandy. People in New England usually pay no mind to hurricanes as it's uncommon for them to make it up this way and the year before we had Irene pay us a visit, so no one thought we'd get a twofer.

Oh how wrong they were.

As soon as we heard Sandy was making her way up, people panicked. Up here, it's more or less like a progression: at first some people mosey about and get a few bottles of water still thinking the hurricane will blow out or something, but the closer a storm gets, the more people scurry and the more they panic as they discover that their assumptions are wrong.

I soon found out that I'd be the lucky bastard to run the store when Sandy was a day away from landfall. Now, to clarify, at this location, it doesn't matter if it was morning, midday, or evening. At this location you almost always only had one person running the whole shit show. But do you think a place that sells gas would staff more than one person when there is a huge influx of demand?

The answer is no.

There was one person to deal with everything, and I was it.

Also, do you think the store manager would expedite the gas shipment, or maybe stock up on bottled water or batteries?

The answer, again, is no.

Our shelves were nearly picked clean, and we were low on gas to begin with, and he did nothing.

Freddy Holy CrapI honestly didn't think I'd get left there by my lonesome when I came in at 7:30, but when Store Manager left at 8, my heart dropped. I felt like a prisoner that had just been locked in his cell and the guard was walking off with my key to freedom.

Same thing happened to a poor kid and the donut shop, when he came in a few hours later. His only defense to the insanity was that he was oblivious to everything so everything was sunshine, lollipops, and rainbows and where life was happy, all the time. (They're coming to take me away, ha ha!)

At first it was overwhelming as everyone and their mange ridden mutts came in demanding gas, buying me out of batteries, medicine, bottled water, and --today was the first time I had actually sold it-- wine.

God help me.

That lasted a few hours and it soon died down. Only today instead of dealing with a customer here and there like normal, I was dealing with mobs that would come in droves; like angry village people visiting the sword maker to have their pitchforks sharpened and they were all pissed because it was time out of their lives to have it done because the monsters were soon to be upon their village.

I cannot tell you how many times I was cussed out, threatened, or screamed at. It finally became too much and I called Store Manager.

Me: "I'm having a hard time keeping up with everything, I really would like your help."

RHUers, when you have an employee call you asking for help, what do you do?

That's right! Sit at home, call them incompetent, remind them you hired them for a reason and hang up. That's what I got. I also got the lovely piece of information that the only other groundling who ran the counter wasn't going to be in and it was now up to me to close the store.

I slowly hung up the phone. I wanted to cry. I was scared to death and also angry. I was a stew of emotions set on the back burner with the heat turned to 'HI'. It meant I was working all by myself, with a hurricane a day away from landfall from 7:30am to 9pm.

At around 2pm it finally died down. I finally was able to try and relax and do some paperwork. I decided to go out for a cigarette and look at the clouds, which were gray, dark, and shockingly enough, they seemed thick....

As I was enjoying my nicotine buzz, a woman came up to me from the pump to ask why it wasn't working. Confused I pulled out my sin stick and followed her to her car. Swiped her card and sure enough, the pump wasn't dispensing gas. A quick check on the systems confirmed that we were now out of premium and midgrade.

Freddy Choke JasonThe woman left for another station and I again called Store Manager, who told me to put up signs saying "Regular gas only."

That was probably a bad idea as what happened a short while after that will haunt me the rest of my life.

At about 3:30 a man came in, smoke pouring out of his ears. "What do you mean 'regular only'!?" He shouted as soon as he was through the door.

Taken aback, I respond as politely as I am able. "I'm very sorry sir, our shipment got stuck in Jersey because of the storm. I can call other stations save you a tr-"

Man: "I'm sick and fucking tired of incompetent people trying to tickle my balls! I need premium, now!"

I was stunned, the pot was starting to boil over.

Me: "I'm sorry you feel that way sir. However, there is no way I can get you premium gas, not at this location."

At this point the man storms the desk and gets into my face, demanding to speak to my manager. Naturally, I picked up the phone to call Store Manager.

The guy snapped. "The fuck are you doing!?"

Me: "Calling my manager for you."

Man: "You know what, you little shit! I'm gonna bash your skull in!"

Now was my turn to snap. "Get the fuck out of my store! I don't like being threatened, and I have no problem calling the police!"

At this point the man tries to get a leg up on the counter, screaming again about how he was going to 'bash my skull in.'

I stepped back and dialed three random numbers as I was shaking at couldn't make out what I was dialing.

Jason ArghThe man panics and runs to his SUV where he peels out of the lot. I watch him leave and as soon as he's gone, I collapse onto the floor. I cannot breathe, I'm trembling, I'm crying, and my heart is beating out of it's chest.

I lay like this for what I'm guessing was 15 minutes before I managed to crawl out of the store and smoke a cigarette to calm myself down.

Once I was composed enough to actually stand, I called Store Manager for a third time to explain what happened. I told him I didn't feel safe. I asked if I should call the police. I asked if I could close early.

I should have known, but I was still surprised by his answers. I got yelled at about how he had to be up at 6 the next morning. I got told to not involve the police and that it was a "stupid reason to get them involved," and I got told to suck it up and not to shut the store down early.

When I hung up, I bawled my eyes out. I'm not afraid to admit it. I cried like a child. I would have gone against Store Manager and shut down the store early, but the coffee shop was open and there was no way to seal off the gas station.

For whatever reason, the doorway between their store and ours didn't have a way to close/lock/gate. We opened at the exact same time, so for the most part, it wasn't a thing. But I got horrible pangs of guilt at the thought of leaving the kid having no way to ring up our products and leaving him responsible for dealing with customers who may or may not loot the closed gas station. The way customers were acting, I didn't want to leave him alone with no witnesses to his potential lynching.

I stuck it for the rest of the evening, returning home emotionally drained. I went without supper and went straight to bed, where I slept like I was dead.

Two weeks later District Manager came up from Rhode Island and fired me for a made up reason. I was happy to be rid of that place.

--Cananbaum

 


Retail Hell Memories: When a Dumbass Custy Calls the Cops

 

OCTOCAROL 179

Carhop here with an old tale of customer lunacy that resulted in the cops being called. By the customer. On my shop.

 
First a little background. My state currently requires all vehicles to get a yearly safety inspection. For as long as I've been able to drive, the inspectors would give a little sticker to go on the windshield beside your registration sticker. This sticker was put on the vehicle by the inspector and was designed in such a way it was nigh impossible to remove without shredding to prevent sticker theft. (Yeah, that's a thing.) Rumor has it glass shops that specialized in windshield replacement had the ability to lift the sticker from one windshield to another but I honestly have no idea how.
 
In 2015 my state decided it would do away with inspection stickers, but not the inspections themselves. (Can't let go of that sweet sweet income that easily.) Now, you get an inspection right before you get your registration and you just have the one sticker on your car. Well, needless to say, 2015 was an absolute clusterfuck as everyone, including the inspection stations, tried to get a grasp on what was going on. And to be completely fair, the confusion was not all the customer's fault as the state hadn't really made much of an effort to explain everything, however, the transition was supposed to be simple; in 2015, you ignored your inspection sticker and came in for the inspection when your registration was due. Because if your inspection was due in April it would no longer be good when your registration was due in September. Yeah...the inspections are only good for ninety days from the expiration of your registration. So we had customer after customer come in for an inspection, we'd scrape off the old sticker, (no charge of course) and send them on their way until their registration was due.
 
Fast forward to the end of 2015 and a customer comes in because he tried to get his vehicle register and couldn't. The courthouse was telling him he'd never had his vehicle inspected. So he comes to us, already in a bad mood (because fuck the courthouse) and demands paperwork that says he has had his vehicle inspected and it passed. We, of course, are not about to give this without checking our records. And of course there is no record of us ever having inspected his vehicle this year. I explain the new system for him (because by this point it's so ingrained in my brain I feel I could successfully explain it to a particularly dull chimp) and explain that we're going to have to do a new inspection. He insists he came in earlier in the year and got an inspection. I explain how we lack a record of it, and even if we did have a record, if it was over ninety days old, we'd have to do it again anyways. And...
 
He leaves. Ok, cool! Reasonable, if somewhat understandably aggravated, customer. (Ha!)
 
I go about my business, but notice he was just hanging out in his car on his cell phone. Ok whatever, no big deal. He's probably just complaining to someone and letting off steam. (Double HA!)
 
And suddenly two cop cars pull into the shop.
 
Uh...what?

Yeah. He had called the cops because "We had stolen his sticker". His half-a-year-expired sticker. In a state that was phasing out inspection stickers. For what nefarious purpose, I'll never know. But at least the cops were good humored enough to laugh in the guy's face.
 
As others have wished before me: may all your customers be sane!
 
--Carhop

 

 


Game Store Hell: 7:15 means 7:15! Not 7:45! Now I am calling the cops

 

AUG2

From EatingPieInTheTub, Tales From Retail:

Own a mom and pop video game shop. New and used games/systems all that good stuff.

Myself/Owner: M. Customer: C.

Get a phone call around 5PM last night:

C: Do you have any of the color Nintendo Switches in stock?

M: Well, I do have one grey one. No color ones.

C: Can you hold it for me, I want to trade in a Wii and Wii U with games for it.

M: Normally I wouldn't but no one has asked for one today so give me your name and I will. Remember we stop doing in trades 45 minutes before the store closes which is 8PM tonight, you need to be in the store by 7:15 to start the process.

C: I will be there within 20 minutes.

Guy gives me his name and I hang up. Super nice on the phone, thanks me for holding the system for him. 20 minutes comes and goes and he doesn't show. 7:15 rolls around and I tell my other employee on with me if he shows he will have to come back tomorrow, but I am not holding the system. It is back on first come first serve. 7:45 the guy walks in with the stuff (one Wii system with 25 games, a Wii U with 15 games).

BC: I am here for the Switch and trades.

M: Not happening tonight sorry. I told you on the phone trades stop 45 minutes before closing. We now close in 15 minutes and it is going to take a good 45 minutes if not an hour to check all these games/controllers/systems.

Guy goes nuts on me. I am a dead man, is gonna burn my store burn down. He NEEDS this system, I have no clue how BAD he NEEDS this system. All the good stuff. Finally had to call the cops to get him removed.

Store still stands, sold the system 20 minutes after opening today.

--EatingPieInTheTub