From Hellgreens_Slave, November, 2010

So a few weeks back I was closing and the woman in cosmetics pages me over to her register for a return.

Before I go further I have to explain something: Hellgreens finally came out with an official coupon policy in August.. in the policy it states "coupon cannot exceed item value" which simply means you (the consumer) must pay sales tax (if applicable) and we cannot modify the face value of a coupon (like if the coupon is for $1 we cannot enter it as 99 cents) so keep this in mind.

So the lady had purchased some gum that's normally $1.79 but that week it was on sale for $0.99 with the coupon in our flyer.

She didn't have the flyer but used a $1 manufacturer coupon so she paid 79 cents for this gum.

But then on her way out the store she happened to look at the flyer and saw the coupon to make the item 99 cents.

Now we allow customers to use both store & manufacturer coupons- however it's one coupon per qualifying item and again the coupon cannot be worth more then the cost of the item.

So she wants an exchange over less than a dollar.

Whatever- people are cheap, I smile and comply.

Except I had blindly walked into the exchange so I saw her $1 MFC and the store coupon making the gum worth $0.99.

I then explained to the woman that I could not do the transaction because with the gum now being priced at 99 cents the POS would not let us accept the coupon.

I apologized for the inconvenience but stated our coupon policy and thought the woman would understand.

NOPE!

Why would a customer understand anything that means they won't get the item for free?! LOL

She flipped- she started bitching that she should get the item for free, that I was ripping her off, that she's a regular shopper at this store and that I was being unfair and that the grocery store across the street would modify the coupon for 99 cents.

So, being the logical thinker I am I said, "So why don't you just go purchase the gum at the grocery store? Since they'll modify the coupon for you to get the item for free when you know our company policy prohibits coupon fraud like that?!"

To that she replied, "That comment was uncalled for!"

I laughed and told her that her rudeness and cheapness were uncalled for, and that how dare she consider herself a loyal customer if every time I've seen her being rung up she's always paid less than $5 for over $40 worth of stuff. lol

I wish I could burn every single last MFC before people bring them into the store.

People who abuse the MFC make me sick!

The woman also claimed she was going to call my boss but didn't ask for my name.. but when she called I answered the phone & pretended I was another manager and that I would "Give that other female manager a stern lecture."

Ahahahahahaha.

Oh and PS:

While my store just got done setting X-Mas we don't play X-mas music for another 3 weeks.

It's 49 days til X-Mas and I was in Kohl's earlier and they were blasting it like it's going out of style!!!

What is up with these companies! lol

It seems like X-Mas is being forced upon us earlier this season then last year..

--Hellgreens_Slave

read more Retail Balls Awards stories here

for more Holiday Hell go here

and you can checkout Drugstore Hell here

...or is it a disguise to keep from being eaten?

July, 2010

This Piggy Shopper attack was captured by B, August 2009:

"Today I was working around the cosmetics area and I happened upon this. For some damn reason our customers think it is perfectly fine to spread nail polish on the base shelf and the plastic labels....'OH HAY I'LL JUST SEE WHAT COLOR IT IS EVEN THOUGH I CAN SEE RIGHT THROUGH THE FUCKING CONTAINER. LET ME JUST USE THIS SHELF TO SEE WHAT COLOR IT WILL BE.' ....just unbelievable..."

We would like to find the Piggy Shopper who did this and test every nail polish color on her fucking face!

 --B

 read and see more Piggy Shopper Hell here

March, 2010

 From Doug, January 2010:

Used to work in a drugstore... one day customer comes in looking for booze. We have this charming conversation:

Custy: Let me have a quart of [brand of gin that we don't carry].

Me: I'm sorry, sir, we don't carry [that brand].

Custy: OK, let me have a fifth of [same brand].

Me: (same response)

Custy: OK, let me have a pint of [same brand].

Me: (same response)

Custy: OK, let me have a half pint of [same brand].

Me: Sir, we don't have [that brand] in ANY size. We have [four other brands] in fifths, pints, and half pints.

Custy: OK, let me have a quart of [one of those brands].

Me: Sir, we don't have ANY gin in quarts. We have [four brands] in fifths, pints, and half pints.

Custy: OK, let me have a quart of [second brand]

Me: (same response)

(repeat for third and fourth brand)

Custy: OK, let me have a quart of [same brand this moron asked for originally]

Me: How about a fifth of [other brand]?

Custy: Yeah, that'd be ok. 

*

Couple years later, we had a guy who wanted to buy a case of beer on Sunday.

(Sunday sale of carry out alcohol is illegal in Indiana.)

Me: I'm sorry, sir, we can't sell that to you today.

Custy: (belligerently) Why not?

Me: State law -- no alcohol sales on Sunday.

Custy: (more belligerent) When did that start??

Me: I don't know, sir. It's been that way as long as I've lived here. [it's actually been that way since about 1925]

Custy: Well, I've lived here for 20 years, and it's the first I ever heard about that!

Me: I'm sorry, sir, that's the law.

Custy: What is this, a dry county or something? [which proves that the lying turd actually just moved here from the South about two weeks ago -- there's no such thing as a "dry county" ANYWHERE in Indiana or in most other Northern states either]

Me: No, sir, if it was a dry county, we couldn't sell it at all. [thinking: Obviously it isn't a dry county, you fucking DUMBASS, if it was a dry county there wouldn't be TWO HUNDRED FUCKING CASES OF BEER RIGHT IN FUCKING FRONT OF YOU not to mention the TWENTY FUCKING FEET OF SHELVES of whiskey, gin, and vodka behind ME -- do you think that's here for DECORATION

--Doug

read more Dumbass Customer Stories here