From u/pnwdogmom Tales From Retail:
This was a few years ago when I worked at pharmacy/convenient store. After I was there longer than most of my coworkers, they mostly let me be on the floor and stock or whatever needed to be done. I also worked in the nicest neighborhood in my city, so we typically didn’t get many interesting stories, just a bunch of rude upper class customers. I still can’t believe I was able to witness this, it’s the most bizarre encounter I had seen my entire 4 years of retail.
This guy came in, he was around late 40’s- early 50’s, and purchased one of those small, single serving cartons of milk. My coworker helped him with his transaction and he left happy. Next thing you know, he comes back in with it, very unhappy. The dialogue goes something like this: MG for Milk Guy, CW for Coworker, FSL for Floor Shift Lead.
MG: Is your milk old? CW: I don’t believe so, does it say it’s expired?
MG: No but it doesn’t taste right. There’s something wrong with it, this is the sickest I’ve felt my entire life.
CW: Well let me get our SFL.
SFL: Hi, how can I help?
MG: This milk is rotten. There’s something not right and I feel very sick.
SFL: Is it expired? We typically pull them a few days before they expire and check them daily.
MG: Well no but it just doesn’t taste right there’s something wrong and I’m sick. I think I need to go to the emergency room.
SFL: Well if that’s the case then I’m going to have to call an ambulance, as I can’t let you go on your own saying it was something from our store, it’s a policy of ours and it makes us liable and unfortunately, we have to file a report and do it this way or else you’ll pay out of pocket for it.
MG: That seems excessive, I can just drive myself.
SFL: I can’t let you do that if you go to the emergency room. We are now liable for this issue.
MG: Well I don’t know if it was the sandwich I ate with it, I left it in the car all day and it has mayonnaise on it.
SFL: internally screaming Well it’s now your decision, it’s either have us call the ambulance and they’ll have to roll you out in a stretcher and take you to the hospital or you can leave without us filing a report and you can pay for the hospital bill.
MG and SFL argue a little more before he agrees to get an ambulance. The ambulance shows up and he starts arguing with them how it’s unnecessary to go out in a stretcher and he can walk to the ambulance just fine. They basically said get on the stretcher or it’s not that serious and we’re leaving. Long story short, he left on the stretcher.
My SFL was just in shock the rest of the night. She filled out the report and contacted the company who brings our milk and let them know of the situation in case it was the milk and there was a chance of others getting sick. We pulled the rest of what we had in stock and didn’t hear anything the rest of the night.
The next day he returned and apologized to my SFL, saying he didn’t know what had gotten in to him. He said the tests all came back fine and it wasn’t the milk. He also mentioned that his father has just recently passed away and he’s been acting out a lot because of it. We all felt really bad for the guy, I hope he’s doing okay wherever he is.