Been in retail/customer service since I was 13. Everything from paintball field management/customer service, retail sporting equipment store manager, IT support and now.... Best Buy.
I've got stories out the ass but I'll start with a quick one that took place today. The Computer section of BBY was PACKED. We had, what, 4 employees on the floor (2 of which actually DO their job) and over a few dozen customers.
My manager was helping a couple when ENTER ENTITLED, ARROGANT, DOUCHEBAG OF THE WEEK (and quiet, mousy, somewhat unresponsive wife).
I had just finished helping a nice older lady find a netbook for her grandson, when a manager walked over and asked me if I was free. I said yes (MISTAKE). She points him out and says, simply "He needs help."
Oh, how right she was. I saunter over and...
Me- Good morning sir, anything I can help you out with?
DBAG- (steps over to crappy gigantic 18in Toshiba) Get me this one.
Me- Alright sir, did you want anything with your laptop today? Microsoft Office, Optimization and Antivirus are all very common addon purchases with laptops.
DBAG- (sigh) Fine.
I hurry to find the manager because I know how precious his time is and I just want to throw him to the front registers and have them ring him out so I don't have to deal with him anymore. I actually get the keys really quickly (in under a minute), unlock the case, pull out the laptop, return the keys (as per SOP) and return to the customer.
Me- Alright sir, I've got your Toshiba right here. Did you want to grab anything else such as an external mouse, keyboard or carrying case?
See this is where I made my mistake. Instead of just taking him to the front registers for him to check out, I decided to be nice and ring him out in the back to avoid the huge line in the front of the store.
Me- Well, it looks like the line is really long out front, I'll ring you out back here so you can avoid it.
I ring up the items as fast as possible and, as per BBY SOP, offer our extended warranties.
Me- Have you heard of our protection plans for laptops?
DBAG- Stop offering me things.
Me- Ok, then.
Oh God, please let's just finish this.
Me- Your total comes to $xxx.xx, is that card debit or credit?
(swipe, ID check then that EXCRUCIATINGLY LONG wait before it pops up....... APPROVED! YES! OH GOD YES THANK YOU!)
Then, it happens. Receipt. Paper. Jams.
Me- I do apologize, sir. Our machine seems to have jammed, I'll just print your receipt from another machine, I'll be right back. Once again, I do apologize.I run, not walk. I RUN to the next register, type in the halfway printed receipt code, print the receipt and return in less than a minute. I DARE anybody to beat that time.
Me- Here you ar--DBAG- You forgot to ask for my Reward Zone card.
Me- Oh, I'm sorry but that's no problem. Just go to MyRZ.com an--DBAG- You know what?! FORGET IT. JUST FORGET IT. (Gathers crap and leaves)
Phew! He's gone. But wait! There's more! THERE'S ALWAYS MORE.Apparently, he went up to our security desk complaining about us. So, LP called our manager up and the conversation went something like this...
DBAG- Every single one of those people working in computers is completely incompetent. They're all idiots! Especially that one red-haired guy (guess who that was...), he had to ring me up three times before he got it right! I can't believe this! This is unacceptable!Awesome Manager- Sir, I do NOT appreciate the way you are speaking about my employees. You will show them respect, they do a wonderful job.
DBAG- (grumble grumble grumble) I'm never coming here again!He then tries to "storm out" while the spider-wrap security device is still attached to his laptop... He sets off the alarm which alerts LP and he gets to spend the next few minutes waiting for them to deactivate everything while everyone in the store watches =D