I work in a florist and every year when Mother’s Day is celebrated it is a very busy time. Our florist makes many types of hampers including flowers and fruits. I had one argument with a lady who thought her Fruit Basket was a cheaply made $100 Basket. M: Me, CL: Cranky Lady.
M: Answers phone call.
CL: “I want to talk to manager”
M: “Speaking how can I help” Already knowing this was going to be “fun”
CL: “ I just received a very poor excuse for a fruit basket, I know my son would have spent a minimum of $100 on me and I think it’s disgusting that what was delivered was definitely not worth $100”
M: “I’m sorry you’re disappointed ma’am, but I have made the Basket according to the order”
CL: (Angrily) “I won’t settle for this and I will be letting my son know to shop elsewhere”
M: “Well I’m sorry to disappoint you ma’am but you were worth $25 this year” “Happy Mother’s Day”
CL: “Well how dare you” and cranky cow hung up
TL;DR: Lady comes in complaining order is too small and that her son spends a minimum of $100 on her on mother day when in reality it was worth $25
(This is my Mum’s Story = Me)
At the tail end of the day, I had a call transferred by a distraught-sounding receptionist. Abridged, it went like this:
Me: Thanks for holding, this is MD, how can I help you?
Me: Thank you for holding?
Old Man: WHAT IS YOUR NAME!
Me: Monstera, how can I help you?
Old Man: Why do I keep having to talk to new people! I have this authorization number! I did an order for a delivery to Suburb.
Me: I'm sorry, I don't have any deliveries scheduled.
Old Man: IT'S AN ORCHID AND A PEACE LILY. I have talked to all these people and nobody answers me and I have an AUTHORIZATION NUMBER.
Me: I'm sorry about that, but we really don't have any orders for delivery, and didn't take any today.
Old Man: WHAT IS YOUR NAME, I'M WRITING IT DOWN!
Old Man: I have called all these places and I don't know where I placed my order but I have an authorization number and you don't look it up. Do you have a Heidi there?
Lightbulb!!! At last, something!!
Me: Sir, I think you may have called Nearby Florist owned by Heidi. You should call them to see if they have your order.
Old Man: Look it up. I have the authorization number!!!!
Me: I'm sorry, I don't have a way to do that for a store that is not THIS store.
Old Man: Do you have the phone number?
<sigh> Sure, let me get that for you. So many questions.
I work at a floral shop located inside a high-end grocery store. There are displays of flowers all around the store besides just at the floral section. Our flowers are always premium quality and we are proud of that. What we can't help all the time however, is the customers.
Would it kill you to put the flowers you don't want anymore back in the water?? The store is huge, I don't know what section you chose to go and leave the flowers at, nor is it my job to guess.
And please, I know you are a chronic abandoner, so next time you come to complain about our quality in flowers, I'll tell you that I keep on catching you setting your flowers on a shelf only for me to find them dried out later. We have cameras: we know who abandons flowers.
I'm not your nanny! It's not my job to hunt for your abandoned flowers! Have some respect for the things you buy and have some common sense!
Flowers are not canned beans, so don't hide a $50 bouquet behind a stack of cans.