Dumbass Customers: MY CUT FLOWERS WON'T GROW!

 

Dumcusty8

From u/emilymckenziee Tales From Retail:

Guys, this literally happened today. I don't think I can face these lunatics anymore. I manage a floral shop inside a retail chain ( a lot of people in the floral industry like to give me crap for this, but I get to do what I love, I'm paid well, have great benefits, and I get to do weddings/ event work on weekends). So I get a lot of strange or dumb questions, but this was so beyond crazy.

A young woman ( mid 20s) is browsing my department with what I'm guessing were her mother and grandmother. They spot some Gladiolus and are discussion. The younger woman starts yelling YW:" Hey! Hey! These flowers! I bought these flowers here last year and they didn't come back this year?" ( the older women are shaking their heads in agreement)

Me: You bought Gladiola bulbs? This past winter was extremely harsh, a lot of people have perennials that didn't return."

YW: If I plant these. Will they come back?

Me: I am actually out of Gladiola bulbs, but yes they will come back. But if we have a long, rough winter it might affect them.

YW: NO THESE!

Me: You planted those? Those are cut flowers...

YW: You just said they were bulbs. They will turn into bulbs next year.

Me: ( Dumbfounded) I... No.. You have to plant the bulb and the flower grows.

YW: So, can I plant these?!

Me: ( Giving up on life) ..no. ( They all shook their heads and left)

--u/emilymckenziee

 

 

 

 

 


Mother's Day Hell: “My Son Spends At Least $100 On Me”

 

OCTOCAROL 251

From zoomystar, Tales From Retail:

I work in a florist and every year when Mother’s Day is celebrated it is a very busy time. Our florist makes many types of hampers including flowers and fruits. I had one argument with a lady who thought her Fruit Basket was a cheaply made $100 Basket. M: Me, CL: Cranky Lady.

M: Answers phone call.

CL: “I want to talk to manager”

M: “Speaking how can I help” Already knowing this was going to be “fun”

CL: “ I just received a very poor excuse for a fruit basket, I know my son would have spent a minimum of $100 on me and I think it’s disgusting that what was delivered was definitely not worth $100”

M: “I’m sorry you’re disappointed ma’am, but I have made the Basket according to the order”

CL: (Angrily) “I won’t settle for this and I will be letting my son know to shop elsewhere”

M: “Well I’m sorry to disappoint you ma’am but you were worth $25 this year” “Happy Mother’s Day”

CL: “Well how dare you” and cranky cow hung up

TL;DR: Lady comes in complaining order is too small and that her son spends a minimum of $100 on her on mother day when in reality it was worth $25

(This is my Mum’s Story = Me)

--zoomystar

 

 


Retail Hell Memories: “My Son Spends At Least $100 On Me”

 

Carolanne 037

From zoomystar, Tales From Retail:

I work in a florist and every year when Mother’s Day is celebrated it is a very busy time. Our florist makes many types of hampers including flowers and fruits. I had one argument with a lady who thought her Fruit Basket was a cheaply made $100 Basket. M: Me, CL: Cranky Lady.

M: Answers phone call.

CL: “I want to talk to manager”

M: “Speaking how can I help” Already knowing this was going to be “fun”

CL: “ I just received a very poor excuse for a fruit basket, I know my son would have spent a minimum of $100 on me and I think it’s disgusting that what was delivered was definitely not worth $100”

M: “I’m sorry you’re disappointed ma’am, but I have made the Basket according to the order”

CL: (Angrily) “I won’t settle for this and I will be letting my son know to shop elsewhere”

M: “Well I’m sorry to disappoint you ma’am but you were worth $25 this year” “Happy Mother’s Day”

CL: “Well how dare you” and cranky cow hung up

TL;DR: Lady comes in complaining order is too small and that her son spends a minimum of $100 on her on mother day when in reality it was worth $25

(This is my Mum’s Story = Me)

--zoomystar

 

 

 

 


Retail Hell Memories: Valentine's Day Customer Just Rude...or a Scammer?

OCTOCAROL 163 

From LilythKitten:

So this story popped into my head the other day and I thought it be worth sharing. 
 
First a little bit of background that is going to be important. I work in the floral department of a grocery store. When none of us are there, the produce department covers our department, taking orders, filling balloons and doing basic things like wrapping flowers. We're one of 3 stores in this particular chain in my city, but we have the nicest floral department out of all of them so on busy holidays we get a TON of business.
 
A few years ago, I had just started in that department due to the manager being put on sick leave after being diagnosed with late stage bone cancer. My training week for that department was the week of Valentine's day, so in addition to the usual Hallmark holiday hell, I had to deal with learning an entirely new department. We had extra staff including a few cashiers to run our register and the cafés portable register which was brought over to our department.
 
Now because of the way our system for ordering flowers works we can't guarantee colors for roses so whenever someone places a Valentine's day order we require them to select two colors for roses just in case we don't have one of them. It's a first come first serve system so the earlier you put in your order the more likely you are to get your preferred color. Due to the turmoil of it being a holiday on top of having our manager on extended medical leave and a new trainee in the department, it was absolute madness that year. We managed to pull together and make the weekend run fairly smooth all things considered until this man walks in at a about 7:30 pm on Valentine's Day.
 
AM will be angry man,  D will be daughter, L will be me and N will be my coworker. 
 
L: Hello sir!  What can I do for you today? 
 
AM: I'm here to pick up an order for (name). It should be a dozen red roses. 
 
OCTOCAROL 175N: *digging through the order box looking for his order slip* I don't see it, could you check the cooler and see if it's there. 
 
I go and check the cooler but I can't find his order. 
 
L: I'm sorry sir but we don't appear to have an order under that name and we're currently out of our red roses. Is there any other way I can help you? 
 
AM: I put in this order three months in advance every year!  I am the first person to order Valentine's Day flowers each year. What do you mean you don't have my order?  
 
N: Well the order could have been misplaced by someone after being taken or our manager could have it (there was honestly no reason the manager would have taken it home but we weren't going to tell this guy that), but she's on leave for a severe illness right now. Is there another way we can assist you? 
 
At this point angry man storms out of the store and a few minutes later a woman, probably in her mid thirties comes in. 
 
D: Hi, my dad asked me to come in and talk to you about an order for (name)?
 
L: I'm sorry but we don't have any orders for that name. 
 
D: *starts sobbing* well do you have anymore red roses? I talked him into letting me come in and take care of it because you're all so sweet and I didn't want him to yell at you but we really need these flowers. It's going to be a lot better for you to deal with me than it would be to deal with him!
 
After several minutes of telling her that we are out of red roses she finally settles on a dozen dark pink roses. We give her a free upgrade (extra greens, baby's breath, clear wrapping, glitter, and a bow) which usually costs about $15. She's all set to pay but decides to call her dad.
 
After speaking to him on the phone for a few minutes she starts crying again and tells us that her dad said the free upgrade "wasn't good enough". At this point the assistant store manager gets involved and they end up leaving with a $35 bouquet absolutely free and a $20 gift card because "we lost their order." Our entire department was absolutely livid. We are very meticulous in our record keeping for Valentine's Day so there is a 90% chance that if we don't have your order, you did not place one and we don't take Valentine's Day orders more than a month in advance. We were all tired after scrambling to fill pre-orders, make bouquets and vase arrangements on the spot for walk-ins, and fill balloons all day and this was honestly the last thing we wanted to deal with. 
 
TL; DR: Man comes in to pick up an order that we have no record of, then sends his daughter in to sob her way into getting a free bouquet and a gift card because "she didn't want her dad to yell at us. "

--LilythKitten