Game Store Hell Memories with Misty Meanor


Game store 2

From August, 2016:

Yours truly had her first true work experience at a video game store during the holiday rush of 1998. That got me some experience on my resume, and also gave me a little extra spending money for the holidays.  Of course, it gave me a look at the inner workings of the hell known as game stores! It was a fun experience for the most part, but there were some things that really got to me.  What were those things you ask?  Read on!
#1. Legend of Zelda: Ocarina of Time
Yes, the Zelda game considered by many to be the best of the series.  It's been out for awhile now and many still continue to sing its praises.  Of course, what a lot of people probably will never realize is that there was a major shortage of cartridges back when it first came out.  Me working in a game store made me very painfully aware of this.  We constantly had people asking if we had the game in, and we had to turn them away saying we were sold out and didn't know when we'd be getting more in.  We did have a pre-order binder, though, where you could write your name and phone number and we'd give a call when it was in.
One man, however, was very determined to get himself a copy of the game at any cost necessary.  He came in and claimed that he had a pre-order.  When the manager told him we didn't have any, he claimed that he remembered putting his name in the red binder.  That was when we caught him, because our binder was black, not red.  He continued to insist it was red and that he had put his name down.  Eventually, he got the message that he wasn't going to get it and left, empty-handed.
Eventually, Nintendo of America started making more cartridges available for the general public, while yours truly got her copy for Christmas.  But that was one pain of Game Store Hell that I'd like to forget about!
Game store 1#2. Pokemon - The Craze Begins
Ah, yes, Pokemon.  The craze of catching all of those creatures, while they spread onto your lunchbox, your t-shirt, your pencil box, etc.  At the same time, they've got their own card game, their own television show, you know the rest, right? Well that started in Japan in 1996, but it wasn't until the holiday season of 1998 that it came out in the United States.  Starting with the television show, along with the two Game Boy games, Pokemon Red and Pokemon Blue.
Of course, those sold out like wildfire, and when we got more copies in, they sold out again.  I had people calling in looking for it left and right.  Usually I told them to 'call back Friday.'  But I'm sure at least one person called looking for Pokemon Green! I believe I wanted to tell them, 'We're not an import store!' but I think I just told them, 'Sorry, that one was Japan only.'  I didn't want to lose my job for being sarcastic.
Like Zelda: Ocarina of Time, Nintendo of America started releasing more copies of the games.  I got my Pokemon Blue the following year for my 19th birthday.
#3. Hellspawn
Yes, one thing game stores are known for attracting are hellspawn.  We have the ones who take boxes off the shelves and don't put them back, those who think we're a babysitting service (which is why we had to lock up the controllers for the demo kiosks, because parents would leave their shits there while they went shopping,) and the kids who think they can just ask for whatever they want and expect us to let them play it for free.
Once I watched a child (about 4 or 5 years old) come in with his mother and see a brand new basketball game for the Super NES (this was back when the N64 had been out for a couple of years and the SNES was in its last days.)  When asked how much it was, the person on duty said it was $40, and the mother said the kid didn't have enough.  Of course, children that age don't know their basic numbers yet, so all he heard was the number 'four.'  He proceeded to take out his dollar bills and count to something like eight or nine, then went, "HA!" as if calling his mother's bluff.  The mother replied by writing with her finger, 'four zero.'  Naturally the kid left without his game, but at least he didn't throw a fit about it.
Another time, we had a couple of kids who were like five or six come up with the case for the original Grand Theft Auto (this was 1998, way before the series went 3D,) and one of them said they were going to buy it.  The assistant manager refused, saying that it was not for children.  One of the kids said that the woman nearby (the mother of one of the kids I guess, the other was a sibling or friend maybe?) said that it was OK.  So the assistant manager walked over and showed the game to the woman.  The kids walked out without their game.  No fit here though.
There was a hellspawn explosion that I heard about through my manager.  It was one day, a little kid came in and took a Mortal Kombat 3 Genesis box (the store dealt in used games from classic consoles through the NES) off the shelf and was holding onto it.  The mother said that the kid wasn't getting it, and it took her awhile to get the kid to put it back and leave.  The whole time, the kid was screaming his eyes out.  I don't know the rest of it, but I can imagine the little hellspawn would probably have given me mental scarring for life!
May all your custies respect the ESRB and all that stuff!
--Misty Meanor


read more Game Store Hell here






Customer Rejects: From Targets to Arcades



September, 2009:

Arcade Antichrist found an unbelievable custy reject at Target - on top of a freezer! The reject is apparently a toy register. Was it the reaction of a parent tired of saying no? Or many the worlds Tallest Man was shopping at Target.

Below, Arcade also sent a "reject" from his world of Retail Hell.

When the balls end up in places they shouldn't.



see more Customer Reject pics here







Retail Balls Awards: Game Store Nasty Ass Thief Gets Owned



From Marcus November, 2009:

I worked at a fairly well known video game retail chain, but our location was less than great. We constantly had to deal with people trying their best to work one over on us. This man came in one day when I was the manager closing.

Customer: "I'd like to return this X-box 360. Even though I told my son I didn't want it, he went out and bought it for me anyways. You know how kids are."

Me: "Of course."

I took the receipt and looked at it. Everything seemed in order, he had a receipt from one of our other stores, the xbox was there, everything seemed good, etc.

Me: "Alright sir, everything seems fine. Let me just start this up"

At this point I start ringing and scanning. On a 360 box, there is a little flip thing you can pop open to scan the serial number. I popped it and surprisingly, there was no serial number viewable. It was just plastic.

Me: "Sir, there...there seems to be a slight problem."

Customer: "There is no problem. Do the return, I want my money back."

Me: "Sir, I need to be able to scan your console's serial number and normally it's visible through this slot. It's not visible through here however. It seems like it's been turned around."

Customer: "That's not my fault. It must have come this way. Do the fucking return and use the receipt or something."

Me: "In my 3 years of working here, I've never seen one come that way from the factory. Sir, if this is not visible that would indicate it's been opened. Did you open this?" 

Jason 037Customer: "No I did not. How dare you fucking accuse me of that. I want your manager."

Me: "Currently I am the manager. But how about this, I'll call the store manager real quick and see what he has in mind."

I called my manager up and talked it over with him for a few for the customer's sake. I talked with him and said I was going to open it and we could always reseal, the plan is agreed upon, and it commenced.

Me: "Ok Sir, after speaking with him he will allow me to do the return on one condition - I need to open the box and verify everything is there."

Customer: "Uh...are you sure? Can't you just do my goddamn return?!"

Me: "Not unless I do this. Do you want me to open the box or not?"

Customer: "Fine, whatever. Fucking be quick about it!"

I proceed to open the box and take a look around. The console of course had been flipped around and upon looking at both the receipt and console, the serial numbers of course do not match.

Me: "Sir, these do not match. Someone has swapped this console and I am NOT going to do this return."

Customer: "I didn't do it! The factory must have! My son must have! This is outrageous!"

Me: "Get the fuck out of my store before I call the cops about you and something I hate - theft."

At that, his eyes went wide, he grabbed the box and made a beeline for the door.

Never saw him again, and he was certainly not the last one of that type I'd tell to get the fuck out.

I've done it a number of times.



read more Retail Balls Awards Tales here





Game Store Hell: How Dare You Sell The Work Of The Devil To My Son!


Game Store 3From u/CometophobiaTalesFromRetail

Last year I got a job at a store that sells video games, which I absolutely love. Important note, I'm a twenty year old girl and my manager is an older woman, but the other six people who work at the store are men.

An older woman, in her late 40s or maybe early 50s, walked in one day and I greeted her automatically, being as cheerful and polite as I can be. She glared at me as though I insulted her by opening my mouth, then stomped up to the counter and slammed a certain M-rated game that involves the theft of cars. I blinked at her and waited patiently, knowing that if I said anything she'd find a way to snap at me about something. The woman, who I'll call PM for Protective Mother, slammed the game onto the counter again and gave me another dirty look, which I replied to with a bright smile. (Kindness pisses crazy people off more, I've learned.)

PM: Did you sell this fucking game to my son?

Me: I'm not sure. Do you have a receipt?

(Our receipts say which associate sold the items.)

PM: No, I don't have a fucking receipt. Did you sell the fucking game to him or not?

Me: What does your son look like? Maybe I'll remember him.

Jason crossPM: That doesn't fucking matter. Did you know this game is M-rated?

Me: Yes, ma'am, I'm aware. I believe it's M-rated for violence, drug use, sexual themes, that sort of thing. Is something wrong?

PM: You should this fucking game to my fucking son! You can't do that!

Me: I'm sorry to hear that, is he grounded or something?

At this point, I'm eyeing the backroom and trying to decide whether she'd attack me if I fled. I'm used to crazy people and fairly decent at holding my ground, but she had the crazy eyes that usually led to throwing things.

PM: No, he's not fucking grounded, he's too old for that!

Me: ....Ma'am, how old is your son?

PM: He's twenty-one.

In case you've never gone to an R-rated movie or bought an M-rated game, the legal age to buy them is 17 or 18, depending on where you live.

Me: I'm sorry, but he's old enough to buy an M-rated game, so I didn't see a problem.

PM: Are you fucking insane? You need Jesus, you crazy bitch. This is the work of the devil!

Me: What can I say, the devil makes good games.

At that, I promptly turned away and went back to my job, leaving her to glare at my back and huff angrily.

Carolanne ugh reallyPM: I'm still fucking talking to you!

Me: I'm sorry, but I can't actually help you. If you want to do a return, I need your receipt.

PM: This is why women shouldn't work, they're fucking useless.

Me: You do realize you're a woman, don't you?

This pissed her off and finally made her leave, hollering about Jesus and women workers. At this point, of course, my manager walks out from the back room where she was doing paperwork and gives me a funny look. I just shrugged and went back to what I was doing, because I honestly didn't get paid enough to give a damn that she was a crazy woman who thought I was Satan's bride.



Retail Hell Memories: You're right, we should buy things for the exact same price we sell them for


Game store 2


From u/reeealsubtle Tales From Retail

So I work at a used video game store. It so happens that today was the worst day since I started working here, because the coolest and best manager I've ever had quit that very morning. But I, being the chump that's willing to work harder for no extra pay, decide to put my best foot forward and be helpful anyway. Fortune has it that I am punished for this attitude about an hour after my shift begins.

Me: Hello, thank you for calling [STORE] on [LOCATION], how can I help you?

Her: (mockingly) "Thank for calling blah blah blah", yeah, I was wonderin' how much I could get for a PS4.

Me: Okay, let's see, is it a PS4 Original?

Her: Yes.

Me: How much hard drive space does it have?

Her: 1 terabyte.

Me: And do you have all the cords, a controller in good condition, and everything?

Her: Yes.

Me: Alright, so we can give 155 cash or 170 store credit.



Ma'am, if you're reading this, please forgive this humble gamesmaiden for not offering more for your worthless crap.