From August, 2016:
read more Game Store Hell here
From August, 2016:
read more Game Store Hell here
Arcade Antichrist found an unbelievable custy reject at Target - on top of a freezer! The reject is apparently a toy register. Was it the reaction of a parent tired of saying no? Or many the worlds Tallest Man was shopping at Target.
Below, Arcade also sent a "reject" from his world of Retail Hell.
When the balls end up in places they shouldn't.
From Marcus November, 2009:
I worked at a fairly well known video game retail chain, but our location was less than great. We constantly had to deal with people trying their best to work one over on us. This man came in one day when I was the manager closing.
Customer: "I'd like to return this X-box 360. Even though I told my son I didn't want it, he went out and bought it for me anyways. You know how kids are."
Me: "Of course."
I took the receipt and looked at it. Everything seemed in order, he had a receipt from one of our other stores, the xbox was there, everything seemed good, etc.
Me: "Alright sir, everything seems fine. Let me just start this up"
At this point I start ringing and scanning. On a 360 box, there is a little flip thing you can pop open to scan the serial number. I popped it and surprisingly, there was no serial number viewable. It was just plastic.
Me: "Sir, there...there seems to be a slight problem."
Customer: "There is no problem. Do the return, I want my money back."
Me: "Sir, I need to be able to scan your console's serial number and normally it's visible through this slot. It's not visible through here however. It seems like it's been turned around."
Customer: "That's not my fault. It must have come this way. Do the fucking return and use the receipt or something."
Me: "In my 3 years of working here, I've never seen one come that way from the factory. Sir, if this is not visible that would indicate it's been opened. Did you open this?"
Customer: "No I did not. How dare you fucking accuse me of that. I want your manager."
Me: "Currently I am the manager. But how about this, I'll call the store manager real quick and see what he has in mind."
I called my manager up and talked it over with him for a few for the customer's sake. I talked with him and said I was going to open it and we could always reseal, the plan is agreed upon, and it commenced.
Me: "Ok Sir, after speaking with him he will allow me to do the return on one condition - I need to open the box and verify everything is there."
Customer: "Uh...are you sure? Can't you just do my goddamn return?!"
Me: "Not unless I do this. Do you want me to open the box or not?"
Customer: "Fine, whatever. Fucking be quick about it!"
I proceed to open the box and take a look around. The console of course had been flipped around and upon looking at both the receipt and console, the serial numbers of course do not match.
Me: "Sir, these do not match. Someone has swapped this console and I am NOT going to do this return."
Customer: "I didn't do it! The factory must have! My son must have! This is outrageous!"
Me: "Get the fuck out of my store before I call the cops about you and something I hate - theft."
At that, his eyes went wide, he grabbed the box and made a beeline for the door.
Never saw him again, and he was certainly not the last one of that type I'd tell to get the fuck out.
I've done it a number of times.
read more Retail Balls Awards Tales here
Last year I got a job at a store that sells video games, which I absolutely love. Important note, I'm a twenty year old girl and my manager is an older woman, but the other six people who work at the store are men.
An older woman, in her late 40s or maybe early 50s, walked in one day and I greeted her automatically, being as cheerful and polite as I can be. She glared at me as though I insulted her by opening my mouth, then stomped up to the counter and slammed a certain M-rated game that involves the theft of cars. I blinked at her and waited patiently, knowing that if I said anything she'd find a way to snap at me about something. The woman, who I'll call PM for Protective Mother, slammed the game onto the counter again and gave me another dirty look, which I replied to with a bright smile. (Kindness pisses crazy people off more, I've learned.)
PM: Did you sell this fucking game to my son?
Me: I'm not sure. Do you have a receipt?
(Our receipts say which associate sold the items.)
PM: No, I don't have a fucking receipt. Did you sell the fucking game to him or not?
Me: What does your son look like? Maybe I'll remember him.
Me: Yes, ma'am, I'm aware. I believe it's M-rated for violence, drug use, sexual themes, that sort of thing. Is something wrong?
PM: You should this fucking game to my fucking son! You can't do that!
Me: I'm sorry to hear that, is he grounded or something?
At this point, I'm eyeing the backroom and trying to decide whether she'd attack me if I fled. I'm used to crazy people and fairly decent at holding my ground, but she had the crazy eyes that usually led to throwing things.
PM: No, he's not fucking grounded, he's too old for that!
Me: ....Ma'am, how old is your son?
PM: He's twenty-one.
In case you've never gone to an R-rated movie or bought an M-rated game, the legal age to buy them is 17 or 18, depending on where you live.
Me: I'm sorry, but he's old enough to buy an M-rated game, so I didn't see a problem.
PM: Are you fucking insane? You need Jesus, you crazy bitch. This is the work of the devil!
Me: What can I say, the devil makes good games.
At that, I promptly turned away and went back to my job, leaving her to glare at my back and huff angrily.
Me: I'm sorry, but I can't actually help you. If you want to do a return, I need your receipt.
PM: This is why women shouldn't work, they're fucking useless.
Me: You do realize you're a woman, don't you?
This pissed her off and finally made her leave, hollering about Jesus and women workers. At this point, of course, my manager walks out from the back room where she was doing paperwork and gives me a funny look. I just shrugged and went back to what I was doing, because I honestly didn't get paid enough to give a damn that she was a crazy woman who thought I was Satan's bride.
So I work at a used video game store. It so happens that today was the worst day since I started working here, because the coolest and best manager I've ever had quit that very morning. But I, being the chump that's willing to work harder for no extra pay, decide to put my best foot forward and be helpful anyway. Fortune has it that I am punished for this attitude about an hour after my shift begins.
Me: Hello, thank you for calling [STORE] on [LOCATION], how can I help you?
Her: (mockingly) "Thank for calling blah blah blah", yeah, I was wonderin' how much I could get for a PS4.
Me: Okay, let's see, is it a PS4 Original?
Me: How much hard drive space does it have?
Her: 1 terabyte.
Me: And do you have all the cords, a controller in good condition, and everything?
Me: Alright, so we can give 155 cash or 170 store credit.
Her: FUCK YOU!
Ma'am, if you're reading this, please forgive this humble gamesmaiden for not offering more for your worthless crap.